The Facebook recommendations box can be a valuable tool for your Facebook Page. What do you do when you receive Facebook recommendations that are negative or untrue?
Facebook recommendations – the good and the bad
Unfortunately, not every review your business receives on your Facebook Page is always going to be positive.
Reputation management is extremely important for every business, even when we’re talking about Facebook. When you are in this situation and have Facebook recommendations like this, what can you do to handle them?
Handling Facebook recommendations
The positive Facebook recommendation
If you receive a positive recommendation on your Facebook Page, since you cannot respond directly to that person, try seeking them out through their website, Facebook profile, or even their Twitter account, and thank them for the review. Hopefully you’ll make new friends and potentially create new opportunities for your business.
The negative (but true) Facebook recommendation
If someone has used your services and has left an unfavorable review about your business, don’t get mad because you don’t like what they had to say. Instead, you should try to make it a point to fix that aspect of your business. It could be a customer service issue or they simply received a bad product. The best thing you can do is not to delete this Facebook recommendation. Instead, work to resolve it.
This will go a long way to help your business improve and get better.
The negative (and entirely untrue) Facebook recommendation
In some cases, people will leave a recommendation on your Facebook Page that isn’t true. In fact, they may not have even used your services (ridiculous).
If you find yourself in this situation, it’s time to delete these types of Facebook recommendations from your Facebook Page.
How to delete recommendations from the Facebook recommendations box?
If you’ve determined that a recommendation on your Facebook Page isn’t valid, it’s time to delete or report a Facebook recommendation to Facebook. Here’s a short video on how to do that.
Question: How important are Facebook recommendations to you when deciding whether to use a business or purchase goods from a business? Let me by leaving a comment below.