How to delete Facebook recommendations [video]

Delete Facebook recommendations

The Facebook recommendations box can be a valuable tool for your Facebook Page. What do you do when you receive Facebook recommendations that are negative or untrue?

Facebook recommendations – the good and the bad

Unfortunately, not every review your business receives on your Facebook Page is always going to be positive.

Reputation management is extremely important for every business, even when we’re talking about Facebook. When you are in this situation and have Facebook recommendations like this, what can you do to handle them?

Handling Facebook recommendations

The positive Facebook recommendation

If you receive a positive recommendation on your Facebook Page, since you cannot respond directly to that person, try seeking them out through their website, Facebook profile, or even their Twitter account, and thank them for the review. Hopefully you’ll make new friends and potentially create new opportunities for your business.

The negative (but true) Facebook recommendation

If someone has used your services and has left an unfavorable review about your business, don’t get mad because you don’t like what they had to say. Instead, you should try to make it a point to fix that aspect of your business. It could be a customer service issue or they simply received a bad product. The best thing you can do is not to delete this Facebook recommendation. Instead, work to resolve it.

This will go a long way to help your business improve and get better.

The negative (and entirely untrue) Facebook recommendation

In some cases, people will leave a recommendation on your Facebook Page that isn’t true. In fact, they may not have even used your services (ridiculous).

If you find yourself in this situation, it’s time to delete these types of Facebook recommendations from your Facebook Page.

How to delete recommendations from the Facebook recommendations box?

If you’ve determined that a recommendation on your Facebook Page isn’t valid, it’s time to delete or report a Facebook recommendation to Facebook. Here’s a short video on how to do that.

 

Question: How important are Facebook recommendations to you when deciding whether to use a business or purchase goods from a business? Let me by leaving a comment below.

  • Calin

    It doesn`t work it shows only report/mark as spam

    • http://www.christiankonline.com Christian Karasiewicz

      @52c6e5f2306b06d90c83cf05245d5bdc:disqus, it seems like Facebook has removed the hide option for now.

      -
      Christian

  • JD

    It hide it from you only. Login as someone else and the recommendation is still posted. Sorry but your method does not work.

    • http://www.christiankonline.com Christian Karasiewicz

      @b87151bf2244db78afcc79d9d506aac8:disqus, earlier this week, the Facebook recommendations box feature broke. When it was restored, the hide option was removed.

      This is something Facebook will need to fix. In the meantime, the report option is still there, which removes it temporarily.

      -
      Christian

  • JD

    It looks like if you remove the MAP, it will take the recommendation section with it.

    • http://www.christiankonline.com Christian Karasiewicz

      @b87151bf2244db78afcc79d9d506aac8:disqus, correct. When you remove the map, the Facebook recommendations box disappears along with it.

      -
      Christian

  • http://www.christiankonline.com Christian Karasiewicz

    If you want to remove the Facebook recommendations box entirely, just remove the map.

  • Andrea Tweedell

    how do I remove the map

    • http://www.christiankonline.com Christian Karasiewicz

      @andreatweedell:disqus, you need to uncheck the show map option that is mentioned in the video.