Facebook Help

Facebook Help – Master Resource List [Bookmark]

Facebook Help

Over the years, I’ve been compiling a master list of helpful Facebook resources.  Below is a list of important links to know and bookmark anytime you need Facebook help.

This list of Facebook Help resources covers everything from Facebook Profiles, Facebook Pages, Facebook Groups, Events, Facebook mobile, Facebook Ads, along with a few interesting links for reporting abusive content and more.

Be sure to bookmark this blog post so that you have all of these forms accessible.

Facebook help – Master resource list

Facebook Account

Do you have questions about your Facebook account? This section covers general Facebook account issues.

Facebook Account – Disabled

Do you have questions about your Facebook account that was disabled? This section covers general Facebook account issues related to a disabled account.

Facebook Account – Children

This section covers general Facebook account issues related to a children’s accounts.

Facebook Account – Name issues

This section covers general Facebook account issues related to your name.

Facebook Account – Business and Merchant requests

This section covers general Facebook account issues related to business and merchant requests.

Facebook Charge and Payment issues

This section covers general Facebook charge and payment issues.

Facebook Email issues

This section covers general Facebook email issues.

Facebook Identity Issues

This section covers general Facebook identity issues.

Facebook Sign-up and Login

Do you have sign-up or login issues with your Facebook account? This section covers issues with signing up or logging in to Facebook.

Facebook Ads

Have questions about Facebook Ads or want to report a Facebook Ad? This form can help you with Facebook Ads.

Facebook Apps

Did you find a Facebook App that is infringing on  your rights as a Facebook user? You can report Facebook Apps.

Facebook Chat

If you have issues with Facebook Chat, here are the different forms you can use to submit them to Facebook.

Facebook Contacts

If you have issues with Facebook Contacts, here are the different forms you can use to submit them to Facebook.

Facebook Contests

If you have a Facebook Page and want to run contests and giveaways, be sure to read through the requirements for running a contest on Facebook.

Facebook Feedback

This section is for submitting feedback to Facebook.

Facebook Friends

If you experience issues with adding Facebook friends or friend request issues, use these forms to notify Facebook.

Facebook Games

This section contains forms to report issues with Facebook Games.

Facebook Groups / Facebook Events

Have questions or issues with Facebook Groups or Facebook Events? This set of forms can help you report general issues as well as specific issues for a Facebook Group or Facebook Event. There’s also a breakdown on answers to specific questions you may have on using Facebook Groups.

Facebook Help

This section covers general questions about Facebook Help. Before reporting Facebook help issues, be sure to view any known issues.

Facebook Logos

Not sure if you’re allowed to use a Facebook logo? This section covers Facebook logo guidelines.

Facebook Messages

If you experience issues with Facebook Messages, you can report them to Facebook using this form.

Facebook Mobile

If you experience issues with using Facebook Mobile, this set of forms can help you report them to Facebook so that they can be fixed.

Facebook News feed

Are you having trouble with the Facebook news feed? This collection of forms can be used to report Facebook news feed issues to Facebook.

Facebook Notes

If you ever experience issues with using Facebook Notes, you can submit your issues to Facebook with these forms.

Facebook Notifications

Are you not receiving Facebook notifications? You can notify Facebook about issues with Facebook notifications using this collection of Facebook help forms.

Facebook Pages

Having an issue with your Facebook Page? This collection of Facebook help forms can help you resolve many of your issues with Facebook Pages.

Facebook Photos / Facebook Videos

Do you have trouble uploading Facebook photos and videos or with content disappearing? Submit your Facebook Photos and Facebook Videos issues to Facebook using these forms.

Facebook Privacy

This collection of forms can be used to report privacy issues to Facebook.

Facebook Profile

If you experience issues with your Facebook Profile, you can get Facebook help by submitting one of the following forms.

Facebook Reporting

This collection of forms can be used to report issues to Facebook.

Facebook Search

Is Facebook Search not working for you? You can report Facebook Search issues using this collection of helpful forms.

Facebook Timeline

If Facebook Timeline is not working right for you, you can get help with Facebook Timeline. This collection of forms offers one for submitting general issues to Facebook as well as one for a Facebook Timeline that is not displaying.

Facebook Usernames

This collection of Facebook help forms can help you create a Facebook username or report a naming issue.

Miscellaneous Facebook Forms

Don’t see the list of Facebook help forms that you need? This is a collection of Facebook forms and documents not listed above.

Note: Want to save every link? Bookmark this link: http://bitly.com/vZlh3p

  • Alhajibukari

    thanks 4 dis wonderful article, please contnue to update us.

  • perse79

    <3

  • Brandy

    I have so many issues that need to be addressed and I have been all through fb help and fb help forums and can’t find answers anywhere – yet see other ppl that have the same issues and they all go unanswered 🙁

    • http://www.christiankonline.com Christian Karasiewicz

      @67a6cfebd471c895e66bfed934768071:disqus, most questions on Facebook’s Help forum usually do go unanswered. What questions do you have? You can send me a list here if you like:
      http://www.christiankonline.com/contact


      Christian

  • Meme Clauser

    somehow my deceased son’s profile has been deactivated. our family needs to have his profile brought back to help us thru the grieving of losing him. we all looked at it everyday just to see his picture again. none of our family did this and we would like to know how it happened. and since it is deactivated i cannot even put the link to his profile to have it memorialized. please help us, this is just heart breaking to us all. thank you, karen smith

    • http://www.christiankonline.com Christian Karasiewicz

      @memeclauser:disqus, I would try the forms under the Facebook Profile section regarding a deceased persons account. There are two of them.
      If those don’t work, try the general issues form. Be sure to provide as much documentation as possible where they ask for it.
      Also, if you don’t have the profile link, try searching Google. Facebook Profile and INSERT NAME.

      Christian

    • Meme Clauser

      there is no link because the profile is deactivated. i am trying the other forms you suggested.

  • Maurice

    I have a Facebook page in which I forgot all information for it and want to delete it. It is under the name Maurice Northam “God In Lubbock Ministries”, do not know email or password associated with it can you please help me. My email is cass2inova@gmail.com please help me delete all but two profiles I want to keep the one with the Profile Picture that is green and says Computer Express and the one that has a Profile Picture with a blue background a silhouette and the words” ” Praise the Lord ” also if my name is associate with the GBIMC Facebook Page keep it also… Thank you for any helpful info….How can I accomplish deleting these pages with out remembering the info to get into them??

    • http://www.christiankonline.com Christian Karasiewicz

      @ffdd27c106b0af3fe0b42112b5501b48:disqus, to access these Facebook Pages all you need is your Facebook Profile login. Do you have this?

  • ?Dan Pray

    How do I get Facebook to ask me my security question. I’ve changed my email address and can’t log in

    • http://www.christiankonline.com Christian Karasiewicz

      @danpray:disqus, have you tried the forgot password link?

      As far as getting Facebook to ask you your security question, try accessing your account from another computer – not on the same Internet connection.

  • Zakaria Yehia Daw

    How can I change a group over 500 members name ?

    • http://www.christiankonline.com Christian Karasiewicz

      Zakaria Yehia Daw, you should be able to change your Facebook Group name. Did you look under the Group Settings menu?

      Click the gear icon.

      The only thing you cannot change is your privacy settings when you have over 250 Facebook Group members.

      Here’s a video that shows you how to get into your Facebook Group settings menu.

      http://www.youtube.com/watch?v=sg5OuM81liw

  • Mark M

    How do I get unblocked on FB. I am able to log on, like post, add friends but I’m unable to make any comments on FB. FB has blocked me since the 3rd of the month with no reason why I was being blocked to begin with. I did change my password but that didn’t help. Is there a fix to this issue?

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_hePD6Kz9Lv:disqus, did they give you any indication when the block would be lifted? Depending on the severity, it could be a few days to an entire month.

      I would use the general issue form listed under the Facebook Profile section.

      • Mark M

        They did not give me any indication when the block would be lifted. They didn’t even let me know the reason why I was blocked.

        • http://www.christiankonline.com Christian Karasiewicz

          @disqus_hePD6Kz9Lv:disqus, you would have received the notification when Facebook initiated the block. They don’t just block without telling users.

  • beca

    is there a way to like a page/photo without it showing up on all of my friends news feeds? 🙁 and does facebook have an actual customer service?

    • http://www.christiankonline.com Christian Karasiewicz

      @c8f16bed573a2f7ef8f63dc95fd05a63:disqus, not really. As far as customer service, they mainly use the forms listed above.

  • Jeff

    We’ve lost admin access to 2 of the 3 pages we operate for our organization. We tried the “claim as your business” option but we never see the “claim” option when we pull down in that menu. We’ve also tried reporting Facebook Pages issues and General Issues but haven’t heard anything back at all. We’ve been without access for six weeks now. Are there any other suggestions you could offer?

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_HvgFM6UdV1:disqus, have you tried the report a general issue form as well? Getting a response can be spotty.

      • Jeff

        We tried that and got no response. We had to create a new page and merge it with the old one. We were able to retain our followers, but lost all our content. Oh well.

        • http://www.christiankonline.com Christian Karasiewicz

          Jeff, unfortunately, it depends on who you get.

          Creating a new page and merging is (while not the best solution), seems to be the one that works most often.

          Other options:

          1. Request a name change (most users don’t have this option)

          2. Suggest an edit (does not work for everyone)

          http://www.christiankonline.com/suggest-an-edit-on-facebook/

  • Kelly Pack

    Hi Christian, I have a question I hope you can help me with. Just today I attempted to delete myself as one of the manager’s of a facebook fan page I was a part of. After doing that, I received an email confirming I was removed from the fan page but then after trying to access the page it turns out the entire fan page has been deleted from facebook (never received any indication that the fan page would be deleted). Do you know how this happened or more importantly how I can reverse this? When I try to log onto the fan page it doesn’t recognize the username, and I only found a cache version of the fan page’s front page on Google. I only wanted to remove myself from the fan page’s admin panel and not delete the fan page. I already submitted a report but would like to know what else can be done. Much thanks.

    • http://www.christiankonline.com Christian Karasiewicz

      @kellypack:disqus, you mentioned that there were other manager’s on the Facebook Page. Did you check if they can access the page? See if they can first.

      As far as deleting a Facebook Page, you should be able to undo it – you normally get about 14 days.

      Let me know about the manager’s first and then we can work on fixing this.


      Christian

      • Kelly Pack

        Christian, I don’t think they can since the page is no where to be seen, its even gone from the likes pages of the fan page’s fans. I am not even able to just access the fan page on facebook as a regular facebook user, therefore i believe the page was deleted. how can we solve this? Many thanks.

        • http://www.christiankonline.com Christian Karasiewicz

          @kellypack:disqus, I would try to contact Facebook using the cannot access form listed under the Facebook Pages section. There is also the reactivate page form there as well.


          Christian

          • Kelly Pack

            Ok, problem resolved, the other manager had unpublished the page so that’s why once I removed myself from the manager’s list of that page I could no longer see the page, since only managers/admin may see the page even when it’s unpublished. Thanks.

          • http://www.christiankonline.com Christian Karasiewicz

            @kellypack:disqus, glad to hear you got your issue resolved. Communication is definitely important here. It can save a lot time (and won’t raise your stress levels).

            Have a happy holiday!
            Christian

  • Devine

    Hi Christian,

    Is there anyway I can track which admin set a sponsored story on my page?

    Thanks
    Devine

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_lgNlI067v5:disqus are you looking to see which of your own page admins created a sponsored story for your Facebook Page? Can you elaborate?


      Christian

      • Devine

        Yes that is exactly correct. A admin created a sponsored story which spent over $200- I would like to track which one it was.

        • http://www.christiankonline.com Christian Karasiewicz

          @disqus_lgNlI067v5:disqus this isn’t a Facebook Ads feature at the moment. For now, your best bet is to give one person access to the ads account.

  • dave

    Someone has set up an impostor account inn my name. I reported it 4 days ago. How long doe it take to be taken down?

    • http://www.christiankonline.com Christian Karasiewicz

      It can take a while. I would give it 1-2 weeks and then if nothing has happened, report it again.

  • Brandy

    Hi Christian, I know that you have covered this before but I am unable to find it. There is a group that is continuing to operate with no admin. I’ve seen where FB now prevents members from adding themselves as admins to prevent “takeovers.” Do you have any ideas of how to go about handling this?

    • http://www.christiankonline.com Christian Karasiewicz

      Hi @disqus_MRetWOPC3d:disqus what are you looking to fix? Is this your Facebook Group and you need to get access to it? Need more information.


      Christian

  • nvinothathencode

    my facebook account was disabled. What can I do..? Already I sent Disabled account appeal – ID Request. Plze help me sir

    • http://www.christiankonline.com Christian Karasiewicz

      @nvinothathencode:disqus did you try the form listed above for handling Facebook disabled accounts?

      • nvinothathencode

        ya sir.. I have try it ” Disabled Account Appeal-ID Request”

      • Mimi Mpenzi

        Hi christian,I am not able to access my page. I suddenly started getting this message: Sorry, this page isn’t available.The link you followed may be broken, or the page may have been removed. Any advice please? Thank you.

  • Princess Maliha

    Hi Christian, My account has been temporarily suspended and unfortunately i have forgot the secret answer and the main issue is i havent added the trusted contacts neither mobile security. i worried to get my id back. please help me in this matter to get my id back to me. i do know the password but forgot secret question. plz help me!

    • http://www.christiankonline.com Christian Karasiewicz

      @princessmaliha:disqus I would use the forms listed above under the Facebook Profile section. There is one for not being able to access your account.

  • https://www.facebook.com/groups/MRSASuperbug/ Helen Huxford

    This is amazing Christian! I had issues with someone that was harassing me, using my photos on their profile, and being abusive. I wish I had known about this page during the process this past week! Their account FINALLY ended up getting banned! I just hope they banned their IP address so they can’t do the same to anyone else!

    • http://www.christiankonline.com Christian Karasiewicz

      Glad to hear @hhuxford:disqus. Feel free to share this page with others who need help contacting Facebook.

  • Rahul Borele

    how to set old passward for fb account i get msg ” password must differ from old passward “

    • http://www.christiankonline.com Christian Karasiewicz

      You would need to choose another password. Most sites are starting to restrict you from using the same password until after a certain number of days (usually 30 – 90 days).

  • Alexis

    Help! I deactivated my personal account briefly and now my fan page account that I am an admin for shows up for me but no one else can view it and doesn’t show up in search bar. What can I do?!

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_BPVLkg4xqw:disqus can you setup a Facebook One-on-One coaching session with me so that we can go over this together? You can book a session here: http://bitly.com/fboneonone

      Also, if this is your first time using helpouts (the service I use) for coaching sessions, enter the code: CHRISTIAN72S and the session should end up being free for you.

      Christian

  • http://www.christiankonline.com Christian Karasiewicz

    Did you try submitting this again?

  • Kenan

    My facebook id disabled i send appeal to facebook 5 times i wait 1 mmouth i i dont get any answer i have send a valid goverment id scaned and all importnt info they not asnwer me, problem its i dont care much for that id but i have there much facebook pages if is posibile to get that pages on other facebook id or somthing thanks

    • http://www.christiankonline.com Christian Karasiewicz

      What form are you using to contact Facebook for help? It’s important to start there. This way your message gets directed to the right team.

  • nick

    hi christian, i have got a page before….
    and the personal account that i have been using which isnt the admin for that page…
    and i cant think out what else account i got…
    how can i have that back

    • http://www.christiankonline.com Christian Karasiewicz

      If you lose the admin on your Facebook Page, unfortunately there isn’t a way to add one back at the moment.

  • Pingback: 5 Facebook like-gate alternatives to grow your Facebook Page audience()

  • http://www.ITinformers.com/ yogesh

    Glad to see these amazing things!!!!!

  • Andreia Capdeville

    Hi Christian, how are you? I am writing to you all the way from Brazil. I have tried several ways to regain access to my fan page. I am the only admin for the page and one day I just lost access to it. It have been over 60 days since my last access. The page is intended to help family and friends of na autistic one. Do you have a form or a way to regain access? thank you in advance, Andreia

    • http://www.christiankonline.com Christian Karasiewicz

      @andreiacapdeville:disqus, you can try the forms listed above about not being able to access your account but at this moment, Facebook doesn’t provide a way for you to regain admin access to a page if you lose it.

      It’s a question I get a lot – hopefully they will add in this feature soon.

  • Urmy

    I need to change the name of my page but I don’t have the option to do so. I have re-branded my business and need to update the name.Presently my page has 250+likes and not getting any option to change the page name. How can I do this?Will be thankful if I can have a better solution here from you 🙂

    • http://www.christiankonline.com Christian Karasiewicz

      Urmy, if you don’t have the option within your Facebook Page settings, your next option is to create a new page and merge the old page with the new one. Here are instructions.

      http://www.christiankonline.com/how-to-merge-facebook-pages/

      Note: The forms only work in specific countries so if you get an error, feel free to schedule a time with me so I can help you. https://helpouts.google.com/+christiankarasiewicz

      Use the code: CHRISTIAN72S when booking to get your first helpout session free.

  • Kjersti O Buaas

    Good site, thank you for sharing your insight @ckarasiewicz:disqus I have a question. Is it “safe” to
    Convert My Business Account to a Personal Account ? Will the “likes” go back to being “friends” then?

    • http://www.christiankonline.com Christian Karasiewicz

      @kjerstiobuaas:disqus, glad you liked it! Yes. It’s perfectly fine to convert a Facebook Profile to a Facebook Page and also to try and reverse the process using this link: https://www.facebook.com/help/contact/366956053339943

      It’s important to know that just because you submit a request, Facebook doesn’t automatically approve it. It has to go through a process. If it gets approved, your page gets converted back to a profile and your fans become friends.

  • en3216@bris.ac.uk

    Wow – @Christian Karasiewicz just want to say: thank you for sharing all this wonderful insight, and you are an amazing person! Thanks to you, I’ve finally found a way to submit a form, which I hope will lead to regaining access to my account.

    • http://www.christiankonline.com Christian Karasiewicz

      Glad you found this list of Facebook help links handy! Good luck regaining access to your account.

  • Kristaps

    Hi, Christian. There is page that violates Community Standards, hate speech based on ethnicity. I reported that page twice, I know at least 3 friends who did the same, but our reports was rejected. I know that Lithuanians reported similar page and Facebook blocked page. I think that person who review reports don’t understand language and content of the page (99%), or is personally interested not to delete page (1%). Is there any chances to contact Facebook?

    Thanks,
    Kristaps
    Riga, Latvia

    • http://www.christiankonline.com Christian Karasiewicz

      Kristaps, can you send me a private message with a link to the page and what it is that violates the community standards?

      http://www.christiankonline.com/contact

      Thanks!

  • nash

    Hi Christian, I have a fb account for my business which has been locked out and asking for picture ID etc. I’m reluctant to provide the picture ID on FB and need your help what to do. I’ve already mailed FB but no response yet. Actually, full name on that account was my name abbreviations and date of birth is not mine as I did not want to disclose my identity to my customers. Because its mainly business purpose page which has pictures and info on my products (jewelry apparel etc). I don’t understand why am I locked out and being asked for ID etc. What should I do, how do I get this resolved. I am suffering as my customers would be enquiring on the products, and I would have got messages unanswered.

    • http://www.christiankonline.com Christian Karasiewicz

      Hi @disqus_9IK2DrfJf2:disqus. This likely happened because of how the account was named. Unfortunately, they prefer you disclose this information – it’s part of their terms of the site. The best thing to do is to provide them with the information they are asking for and explain the situation when you submit your picture ID to Facebook.

  • nash

    Thank you Christian. Yes, I’ve provided my picture ID and explained why I refrained from it earlier. However, they still insist I send them proper ID to verify account. God knows what do they want now. Its so simple to understand and I even mentioned I will change it back to my details once I log back. They are so slow in responding, one mail a day. Probably, they are confused that I may have 2 accts now, one personal and one this, ofcourse email ids are different. I’m suffering inspite of telling them the reality. What a joke! I wish FB didn’t make our life so miserable. What do you suggest now?

  • lissa

    Hi Christian, my fb account was disabled and I have to send an ID to them… no problem there because I set it using all my real information.They agreed with that, and said “We received an accepted form of ID that matches the information listed on the account” but the email went on to say “but we won’t be able assist you further because the photos on the profile do not represent the identity you have provided” and also says the appeal is closed. The profile photos at issue are of one of my children… her sr. pictures (something I am very proud of and I did not realize posting photos other than my own was a violation of fb tos) and better than 75% of the people on my friends list know both of us in person and I have never claimed them to be me. How do I get fb to turn my account back on now that they have closed my appeal?

  • AUTHOR CORY CYR

    Hi Christian, On January 4th I came home to find my PROFILE page deleted, my 560 guests event from the day before deleted(before I could choose 15 winners) I was locked out of my author’s page and my book group. I have sent FB 14 messages with No response. I am an author and yes I am using my REAL name. I lost 2400 friends and 3500 LIKES. I have had to start over. I was given no reason whatsoever. I heard FB doesn’t want you promoting yourself on your OWN profile page, and to use a LIKE page. I did have a LIKE page and paid a ton of $$ to FB to constantly boost it. It is confusing because I cannot close the OLD page and it interferes with my new Author’s page. If they need me to prove who I am, I can. If they didn’t want me promoting my books on my profile page I can do that. All they had to do was bring it to my attention. I sincerely feel as though I am being targeted. I had my profile page for 6 years. Any words of wisdom.

    • http://www.christiankonline.com Christian Karasiewicz

      Hi. Can you setup a time with me to go over this in more detail? This way I can take a closer look at your setup, what you’re sharing, how you’re sharing things, and so on.

      https://helpouts.google.com/101529982402722005507/ls/89aa1f51c831bde9

      Note: When scheduling a time, use the code: CHRISTIAN72S to get your first helpout session free.

      -Christian

  • underdoglet

    I’m a local marijuana reform activist. I made a mistake when I changed our page name from “Mri-ict” to “mri-ict”. I changed only from one capital to all lower case. I hit submit before adding the spelled out name “Marijuana Reform Initiative – Wichita like I intended but FB said I could not change again. Is it possible to request an edit or do I have to make another page and then merge?

  • Sandy Lowe

    I started a business page off my personal page, I accidently deleted myself as admin, I was the only admin on this page, I’m now in trouble with my company for not being in compliance because I cant access that page to delete it or re-add myself as the admin again. Please help…

    • Sandy Lowe

      you can email me at sandylowe@allstate.com or call 541-962-1505 to help me with this if possible. thank you

  • Jacinta Posadas

    Hi Christian!

    I was recently hacked and I lost access to my personal account. I have since then deleted my account and started up a new one. The bigger problem was that this hacker removed me as an admin from a page that I was handling (worst part is it’s a client’s page (I work in an agency)). It also removed everyone else as an admin from the page. So now, none of us have access to the page. It’s a “floating page” with no one monitoring it. We need to reclaim access to the page again. How can we regain access to the page?

    • http://www.christiankonline.com Christian Karasiewicz

      Hi @jacintaposadas:disqus, you can try clicking on the … button on the Facebook Page to see if it will let you claim it. Some pages have this option, some do not. Check that and let me know if you get the option to claim the page.

      • Jacinta Posadas

        Hello Christian!

        The only options available are Save, Suggest Edits, Like As Your Page, Report Page (which we have done already), Block Page, Share, Create a Page.

  • Anonymous

    Hi Christian, On the 11th November 2015 someone created a fake facebook account in my full name with a altered photo of me as a profile pic. I notified facebook that it was an account created by someone in order to harass, intimidate, bully and threaten me, their reply was a generic email that the account was reviewed and they did not think that it violated Facebooks Community Standards. I quickly responded back to the email from Facebook stating that it most definitely was with examples of how it could cause me and me family serious issues, I also notified them that if they did not remove the account ASAP I would be starting legal proceedings against them to have the account removed (it was not a good picture and it had only been created 10hrs before I saw it and it had no friends or anything on it), then within 15mins Facebook removed this account completely and emailed me that it was reviewed and determined that the account Breached Facebooks Community Standards.
    Then again on 2nd December 2015 another account was created by the same person but this time under my husband and 10YR OLD DAUGHTERS name BUT with the exact same altered photo as the profile pic and this time this person messaged both myself and my husband making up lies and threatening to send photos to my work, our families and friends, BUT this time we did not notice the account until 2 days after it was set up. Once again I reported this account as a FAKE facebook account created to harass, bully and threaten us AND ONCE AGAIN I got the same generic email back saying it doesn’t violate Facebook Community Standards so once again I sent back an email saying almost the same as the first time around but added that it was now 2nd time with SAME PICTURE just different name but also that they were threatening us. This time I did not receive an email back saying it did breach Community Standards and the account was not removed. I lodged another report to Facebook but this time about the messages by abusive. I did not get a reply for a good 18hrs and the reply was another generic email that it does not violate Community Standards, however before this came through the messages from this person were blocked awaiting account verification but there name and profile pic still show up BUT I can no longer find this account if its searched for (what does still mean, did Facebook remove the account or did the user deactivate?)
    Also I don’t believe this is ova and im not sure who this person is. Have you got any advice of ways I could possibly stop them doing this again or at least GET FACEBOOK TO TAKE MY REPORTS INTO ACCOUNT straight away and not just send back a generic email again? Also is there any way I can get this photo blocked from being uploaded by ANYONE again? I don’t want to take legal action but I am prepared to contact Slater & Gordon if I have to cause this could ruin both my personal life and my professional career which would cost my upwards $100k per year.
    I NEED ADVICE PLEASE HELP ME

  • Danielle Carlos

    Hi there, Christian. My FB Page for my business has been temporarily locked. I lost access to this page now. And can’t shut it down myself. How do I take down this FB Page? I’ve reported it to FB already but didn’t receive any feedback. I hope you can help as this is very crucial to my business. When people to search me on facebook they see the old FB page – which is not updated – instead of the new one. I’d be very grateful if you could acknowledge this message.