Contact Instagram – In a Snap!

One of the biggest challenges to using any social network is getting help. In most cases, you’ll often find a lot of people with similar questions, but no answers. We’ve compiled a list of the best way’s to contact Instagram about any issues you are having with your account. This way you can get your resolve your issues quickly by routing them to the right place.

How to contact Instagram

How to contact Instagram

Instagram – Report a hacked account

Has your Instagram account been hacked? You can contact Instagram to get this fixed using the “report a hacked account form.”

Instagram – Bugs

Did you run across a bug while using Instagram? Contact Instagram and let them know what you were doing when the error occurred and what type of device you were using.  This form provided everything you need to report a bug to Instagram.

Instagram – Username issues

Do you have an issue with your Instagram username? If so, use this form to get your questions about your Instagram username answered.

Instagram – Distorted / Pixelated Images

If your issues are related to image quality, there’s a separate form for submitting these issues to Instagram. Before submitting an issue related to distorted or pixelated images, be sure you’ve upgraded to the latest version of their software.

Instagram – Report web profile

Having problems with an Instagram web profile? You can contact Instagram and report users. This form is specifically for reporting users and not for technical issues.

Instagram – Device compatibility for Android

Sometimes our devices and our apps don’t play nice with one another. If you have an Android device and are having trouble installing Instagram, you’ll want to contact Instagram using this form.

Instagram – Contact Law Enforcement

If you have an immediate need to contact Instagram about illegal or suspicious activity posted on the site, this form provides instructions on how to reach Law Enforcement.

Note: this form should only be used in extreme emergencies.

Instagram – Black images on Android

If you experience black images or images with gray pixels on them on your Android device, you’ll want to use this form to contact Instagram.

This way you issue is sent to the right team to fix and repair.

@Instagram

Want instant access to contact Instagram? You can always send a tweet to their Instagram account on Twitter @Instagram. This is usually one of the fastest way’s to report an issue and to get answers to your issues.

@InstagramHelp

If  instant access to contact Instagram, they offer support @InstagramHelp. This account looks like it hasn’t been updated in a while, so you might be better off contacting Instagram @Instagram, which is very active.

Instagram on Facebook

If you don’t use Twitter and stil need to contact Instagram, you can always message them through the Instagram Facebook Page. In my experience, Twitter has been the fastest way to contact them.

Note: you don’t always get notified when someone sends you a Facebook message. You may have to go back and periodically check your Facebook profile.

What to submit when you contact Instagram?

When you’re ready to contact Instagram, be sure you have the following information ready. This can help expedite your issue and lead to a faster response from Instagram. Chances are, they have already received similar questions from other Instagram users.

  • Identify your issue
  • Choose one (1) way to contact Instagram from the above list
  • Provide detailed instructions on how to reproduce your issue
  • Take a screenshot

What to do after you contact Instagram?

While everyone considers their issue to be the most important one for Instagram to answer, you don’t need to use every form to contact Instagram.

Decide how important your Instagram issue is and contact them through the appropriate channel. Remember, some issues are more involved than you think so be patient when waiting for a response.

Question: What are some of the issues you currently have with Instagram? Leave a comment below with your issues. 

  • http://twitter.com/carlofu Carlos Fuentes

    Thanks for your posts very helpful

  • Jeannette James

    Hi Christian, the last @instagramhelp was on September 2012 – is there a more recent account? I have been trying to contact them re a conference presentation I am organising: using Instagram as an educational space @foodatoakhill @dramaatoakhill @7mrsjames

    • http://www.christiankonline.com Christian Karasiewicz

      @130f421238df0ae7306f8058f0645719:disqus, that is the most current information. Have you reached out to them via their other social media channels? Some businesses may use Twitter, while others prefer a contact form for questions.

  • gegzs

    hi my username is gegzs654_157 im having technical problems I cant like or comment my friends pictures or request new friends or comment on my own pictures the only things I could do is post pictures and add friends but cant request them back

    • http://www.christiankonline.com Christian Karasiewicz

      @11fff3c3f4377046da9727d7405ee64c:disqus, did you contact Instagram? I recommend contacting them through the places I suggested above. This should help get your issue resolved.

      -
      Christian

  • aleynaa

    Hi Instagram, I have a few problems with my instagram account. I had an old account which and it got deleted without my permission. It said that my email isn’t recognised and my instagram name wasn’t valid so I tried making a new instagram and after a few hours it got deleted again and it said the same problem as my other account that got deleted. Now finally I decided to make a new instagram again I am not sure if it gets deleted again and I don’t know what the problem is

  • aleynaa

    Hi I, I have a few problems with my instagram account. I had an old account and it got deleted without my permission. It said that my email isn’t recognised and when I tried logging in it said that my instagram name wasn’t valid so I tried making a new instagram and after a few hours it got deleted again and it said the same problem as my other account that got deleted. Now finally I decided to make a new instagram again I hope that it won’t get deleted again. Do you know what the problem is?

    • http://www.christiankonline.com Christian Karasiewicz

      @342adac797df6184b42920dcef5b979a:disqus, have you tried contacting Instagram to find out what happened to the account? I would start there.

  • jade

    none of them email links work.. im soo angry my account has been disabled for violating terms. there is no way on earth any of my photos have violated anything terms and i sure havent done anything to violate the terms. This website sucks and i seriously suggest noone use it. I want to know why it got disabled. this is soo fustrating.

    • Aleyna

      The same thing happened to me aswell. They deleted it without any permission. I don’t understand why?

      • http://www.christiankonline.com Christian Karasiewicz

        @342adac797df6184b42920dcef5b979a:disqus, did you contact Instagram back to find out why? You should be able to reach them using the methods listed above.

    • http://www.christiankonline.com Christian Karasiewicz

      @e127fe87a695453c46e841d77c581fce:disqus , which email links are you referring to? The ones I provide links to should work.

      • http://appleeaters.com Jim

        The link for the email form does not work. Check it. It says there is no such page.

        • http://www.christiankonline.com Christian Karasiewicz

          @jimpict:disqus, thanks for letting me know. It was working just the other day.

          I’ve removed the link and added in a link to report a hacked account.

    • olivia

      omg mine got disabled to and I have done nothing wrong! I am so angy

    • http://www.christiankonline.com Christian Karasiewicz

      @e127fe87a695453c46e841d77c581fce:disqus, what do you mean the links don’t work? Are you referring to the fact that you emailed them and they haven’t responded back?

      They definitely work – I tested all of them before including them.

      If you tried emailing them, I suggest using the other ways that I mentioned. Depending on who is responding from Instagram, you should try using all of the channels available.

      As far as why your account got disabled, I don’t have an answer for that. I don’t work for Instagram. Just providing you with some solutions to how you can contact Instagram to help resolve your issue with your account.

    • http://www.christiankonline.com Christian Karasiewicz

      @e127fe87a695453c46e841d77c581fce:disqus, you may want to try the links again. It looks like Instagram help was being migrated over to Facebook. I just tested them again and they take you to the forms that you need.

      • Aaliyah Waters

        Can u please help me ok so 2 months ago I went on instagram I liked someone photo then this thing popped up and it said type in your number to verify your account so I typed in my number then something else popped up and said we sent a code so u can verify your instagram ever since then I haven’t been able to liked/follow/etc or do anything but look at things on there

        • Aaliyah Waters

          @christiankarasiewicz

        • asma

          same problem with me. Please help anyone :(

      • robert mcpherson

        I need help I gained over 150 followers last night I stayed up to 5am posting stuff and woke up today and it wont let me follow anyone the button turns green wen I hit it and then it automatically goes back to blue

        • http://www.christiankonline.com Christian Karasiewicz

          What is your Instagram account? And of the followers you gained, were you aggressively following people or were these Instagram users who automatically followed you? If it is the former, it sounds like your account may have been flagged.

    • Martín Vial

      same whith me, I have not even uploaded photos

    • ida

      the same happend to me. my account has been disbled as well for violating terms. RIGHT AFTER REGISTRATION… I couldn’t even sign in… and because of brand reasons I really need the user name and e-mail-address I used, bun can’t use any more for a new account.

    • http://www.christiankonline.com Christian Karasiewicz

      @e127fe87a695453c46e841d77c581fce:disqus, the issue is that Instagram isn’t responding. The email links work.

      Did you try to contact them through the other channels that were also mentioned?

  • nata

    Hi someone has made an false instagram of my daughter the user name is nata___lee_
    People are so crazy on social network now a days. Could you please address this situation as soon as possilbe and delete that profile thank you

    • http://www.christiankonline.com Christian Karasiewicz

      @edf3ba8818081668e4e8cf480fdb83b4:disqus, I recommend contacting Instagram. You can do that through the forms listed above. I don’t work for Instagram.

  • Ellie Murphy

    Hashtags have stopped working for me. If I use them the pictures don’t show up for me or anyone else when I search them. I’ve searched the help site, and tried to email them a month ago and haven’t heard anything back.

    • http://www.christiankonline.com Christian Karasiewicz

      @ellie_murphy:disqus, I recommend using the forms that are listed above to contact Instagram. It sounds like your profile had this feature disabled.

      I would contact them. This is the only way you’re going to be able to get this feature added back. If you have trouble with the form, consider going the Twitter or Facebook route that are also mentioned.

      -
      Christian

  • Nick

    Will instagram get my account back? I forgot my password and I don’t know which email account I used…

    • http://www.christiankonline.com Christian Karasiewicz

      @da60576cfcfb9b4ee3abd0de6c5716ea:disqus, they should be able to. I recommend using the help form first and then consider Facebook and Twitter to contact them.

      -
      Christian

  • Udit

    Can’t login in to Instagram I was on Instagram earlier and left my iPad for about an hour, when I came back, I tried refreshing my news feed but it said I couldn’t. I logged out, then tried logging back in but it says “Sorry, we couldn’t connect to our login server. Please confirm you have an internet connection and try again in a moment.” So I tried using the internet and some other online apps, and my wifi works great. So I reset my router; Instagram still doesn’t work. I turned off my iPad and back on; nothing. Finally, I uninstalled and reinstalled Instagram and it still doesn’t work. Could you please tell me what to do?

    • http://www.christiankonline.com Christian Karasiewicz

      @cdd1d2b9b2871f7eccbc38524dbf7721:disqus, have you tried contacting Instagram – or checked out their Twitter stream? I’ve noticed that a lot of Instagram URL’s are starting to change to Facebook.com URL’s. I suspect this is why you’re having these issues.

      I would try contacting them using the methods I listed above in the article.

      • yoyo

        I got problem as well.
        I’m from hk and instagram reset my password suddenly on his own without giving a reason.
        now i try to reset my password back again but they dont even send me email. Is there any way to get quick response from instagram. ‘m sure the email provided is 100% correct. I just need their reply!

        • Jonas Sandström

          I’ve got the same problem for one of our business accounts. Did you find any resolution?

  • Mike

    My instagram got deleted and I had pictures that I can never retrieve anymore I really want to reactivate my instagram

    • http://www.christiankonline.com Christian Karasiewicz

      @1476e30e72232f072ff550dfaaf67866:disqus, have you tried to contact Instagram using the recommendations above?

      As far as backing up Instagram, I recommend checking out a tool called ifttt.com – they give you the ability to backup all of your Instagram photos automatically to Dropbox.

      -
      Christian

  • yoyo

    I have sent many forms to that but i couldnt get any reply from them.
    I just need them to send me the reset password link to my email account gish i have been waiting for 1 week i dont know what happened to my account

    • http://www.christiankonline.com Christian Karasiewicz

      @908bdb3283cda969f452908d6d7182a4:disqus, wow! Surprised it has been that long. Have you first checked to see if it went into your spam folder?

      Also, have you also tried contacting them through their Facebook Page or their Twitter account?

      They seem like they’re pretty active through those channels too.

      Personally, I would try all three channels. Some businesses respond better through Facebook than say a contact form.

      -
      Christian

  • Irie T

    Account deleted. No illegal/offensive material. No notification. Cant get any info or help anywhere

    • http://www.christiankonline.com Christian Karasiewicz

      @4a789567bfd76cd8a732f65c52234dcf:disqus, have you reached out to Instagram? If so, which methods did you use? Just one? Or all of them?

  • Krissy

    Hello I represent a music artist, we are having issues with non-offensive photos and videos being reported and deleted. Is there any way get this resolved?

    • http://www.christiankonline.com Christian Karasiewicz

      @26becd2b3354efb109e68089c26697b7:disqus, I would submit a request using the contact form mentioned above. Be sure to explain that you represent a musician.

  • Aiden

    so heres the problem im having, when i first signed up for instagram i accidentally put my email but with the wrong address so it doesnt even exist and on the first of october i was at school and my friend signed me out to go on hers and i cant sign back in because i dont remember the password and i cant send a reset link to the email cause it doesnt exist so i cant sign in. i sent an email to the team and followed all the steps and got an email saying they cant how do i get my account back????

    • http://www.christiankonline.com Christian Karasiewicz

      @b8efe70f10cc4d83dccc819bf4e6733f:disqus, have you gone through the other routes as well? It’s likely that Instagram has different people managing those channels.

  • Jermain miller

    I am not able to like any photo on Instagram. A few minutes ago I was trying to like a photo and after I double tapped, the like button would flash on then off within a half a second. I repeatedly tapped on the photo but it kept un-liking. So, I tried other photos, uninstalled and reinstalled the app, and even tried it on another phone and on their website but still the same issue. My question is, is anybody else having this issue or am I getting hacked or what? I really hate this and any help would be much appreciated, Thank you.

    • http://www.christiankonline.com Christian Karasiewicz

      @jermainmiller:disqus, sounds like you’re working from a mobile device. This doesn’t sound like an issue of hacking, but more like an issue with your device and the software. Have you tried accessing Instagram from a desktop to see if you have the same issue?

      One other thing you should try is to hard reset your device. What type of device are you on? iOS?

      • JOZ AND EASY

        Yes I’ve tried the following suggestions but remain to have the same issue…

        • JOZ AND EASY

          I’m using an adroid

  • gina

    i have incorrectly entered my email address on instgram set up and need help as !!!

    • http://www.christiankonline.com Christian Karasiewicz

      @6eea042ff74b00704dd67fc9593a896d:disqus, have you tried using any of the methods I outlined above to contact Instagram?

  • Andrew

    I’ve gotten a same problem.

    Instagram asked me to changed the password 2 days ago, but I’ve received their password reset mail till now, its been 48 hours already. I’ve tried their facebook, twitter but haven’t got any reply either, what can I do..???

  • nuke_mcapaid

    Yes they won’t let me like any pictures and I tried everything nothing works

  • Gavin Guidry

    Hello,

    I am on the social media team for a store in Atlanta called Wish Atlanta. We had an Instagram account @WishATL since very early on 2011. We had accrued almost 26,000 followers and then yesterday morning when I went to login, I received the attached message.

    I’m worried because our Instagram account is very important to the store’s business and marketing. Myself and my manager are the only people who have access to it and neither of us deleted the account. Additionally, we never publish any questionable content on our feed.

    Any help you could offer would be great. Thanks a lot for your time.

    • Gavin Guidry

      Here’s the log-in message

      • http://www.christiankonline.com Christian Karasiewicz

        @gavinguidry:disqus, seems like this is a glitch going around. Which of the recommended ways to contact Instagram have you tried yet?
        -
        Christian

  • Guest7

    I recently signed out of my account and tried signing back in, It gave me a message saying that: To secure your account, we have reset your password. Please tap forgot password below and follow instructions to access your account. I don’t know why they reset my password, I know my password nor do I want them to change it. I would sign into the email I signed up with but yahoo recycled my email and since then I got a new and never updated my IG account. My account is private and I can list all my followers and following … I tried emailing them with your links above and have not gotten a response. Any help I can get would be greatly appreciated!

    • Filippa

      I have the same problem right now!! But instagram won’t let me know my email, because i have a lot of them, and i’ve tried my most used emails, and it’s not any of them. What should i do??!

      • Guest7

        Yeah. I can’t believe how incredibly hard it is to try to contact anyone at instagram to try and help you! I tried the above links and I tried writing them on facebook with no luck! I don’t know why they would reset passwords just because you log out.

        • Andrew

          same here, i can’t fucking contact them…what a customer service..

  • Diana

    Hello Christian, My daughter is 15 years old and has been using Instagram to post undesireable photos of her drug usage. Tried to get her account closed with no luck. Been trying to contact anyone to close her account short of law enforcement. Links don’t cover the problem that I have, Point me to the right direction!

  • xhel

    Last night around 9-10PM, I was using my (@****************) account for selling purposes (this is my online shop) then I clicked log out so I can use my another IG (personal account) after a few minutes, I tried logging in to my another account which is my online shop account (@****************) but this ERROR keeps on repeating. I thought it was nothing so I waited until morning to get back and go online again but it happened again. :( I have 5k followers and this is the only thing that supporting my family (my online shop) so please do something about it. :(

    I don’t have any facebook to connect with, I tried my yahoo mail and I didn’t receive anything in my mail, I checked my SPAM folder but nothing was in it. Please help me…. Thank you so much for reading and responding in my email.

    And one more thing, @yahoo.com and @yahoo.com.ph is the same right?
    I tried registering without .ph but the yahoo mail said that someone got the username already which is me. Damnn :(

    • http://www.christiankonline.com Christian Karasiewicz

      @69a1fd8a49bfec6f6787151eab67bb16:disqus, @yahoo.com and @yahoo.com.ph are different domains.

      Regarding getting this fixed, which of the ways mentioned have you tried so far?

  • Kitty

    There is NO WAY to contact instagram, and get problems taken care of. BLAH!!

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_gWgVm7261v:disqus, how have you tried to contact Instagram so far? If you have gone through the contact form, I recommend also reaching out to them through their Facebook Page and also their Twitter account.

  • Jane

    They disabled my account for no reason as well I tried to contact them but I can’t get there email. Please help me I have my pictures that I don’t have saved on my phone seance I just bought a new phone.

    • http://www.christiankonline.com Christian Karasiewicz

      @58ed3a98af9bf931f529ec53ff6c0418:disqus , which of the ways mentioned above did you use to contact Instagram?
      Also, regarding saving photos, I recommend automating this using Dropdbox (http://bitly.com/joiningdb) and IFTTT.com.
      This will help you automatically save your Instagram photos in case something like this happens.
      -
      Christian

  • camosoul

    I’ve been signed up to text instagrams against my will by parties unknown. It’s really damn anoying… There is no way to contact anyone at this stupid company to shut this crap off.

    • http://www.christiankonline.com Christian Karasiewicz

      @camosoul:disqus, not really following what type of text messages you’re receiving.

      Can you elaborate? Also, have you reached out to your data provider like AT&T to ask them if they can block this? Most can.

  • Bianca

    Hello.

    I had a account on Instagram (@ridingharrysdick) and I used a lot of time to get followers and had 6.1k. I got deleted two hours ago and I just really want my account back. I know I have some mature pics, but they’re censored and all that stuff. People were telling me that they loved my account and it was their favorite, and that really made me so happy. If I get my account back I promise to delete all my photos and change my username, just please let me get my account back, I’ve been crying so much.
    It would mean the world to me!

    • http://www.christiankonline.com Christian Karasiewicz

      @d154a579cd8a3c856a439228d46790c2:disqus, you need to contact Instagram for this. The only thing I can help with is provide different ways to contact them.

  • travis

    I need help, I forgot my password and deleted the email account I used for instagram a while ago because I was getting too much spam mail. I’m now stuck in a hard spot. I put a lot of work into the photos I posted and the followers I have and I really don’t want to make another account.I was wondering if I got in touch with instagram if I could be able to send a verification video to prove my identity. But I don’t know how to contact them… could u help?

    • http://www.christiankonline.com Christian Karasiewicz

      @0cc887d3d8c9179307ea7b8284759bd8:disqus, you can contact Instagram using the ways I mentioned above.

      From the looks of things, they will probably direct you here since you forgot your password and don’t have access to the email account.

      Might save you some time.

      http://help.instagram.com/358911864194456?sr=3&sid=0ZU6DLGxQgjug4PMM

      -
      Christian

      • prettymolo

        my password on instagram as been reset for no reason and they send it to me. to one of my email account but a cant log in on my email account it’s completely unvariable i dont know what to do now can somebody please help me please

        • http://www.christiankonline.com Christian Karasiewicz

          @prettymolo:disqus, have you tried the email forms listed above? If you have and have not received a response back, I recommend trying the other suggestions (Facebook and Twitter) to see if you get a response there.

          Judging from the issues I’ve seen, it seems like they are gettting a lot of requests.

          One other thing you can try is to leave a review on the app store. This way they will see that there might be a bug.

  • andrea

    Instagram keeps deleting my pictures and it happens every time I post a new one, I don’t know what to do, the pictures are my pictures and they’re not anything bad or anything that violates the rules.

    • http://www.christiankonline.com Christian Karasiewicz

      @91b32fe687265ad7f7cb0d2da0bbf311:disqus, have you tried to contact Instagram yet about this issue?

      Please use the forms mentioned above.

  • Nicole

    I just got the new iphone5s and I cannot seem to load my instagram account, my username and password are correct because it identifies my name, but nothing will load, it just shows me the “wait” circle for hours on end. I tried deleting and reinstalling the app I even went to the apple store and they said they have heard of this same problem with other customers, and to wait for a system update…. any suggestions?

    • http://www.christiankonline.com Christian Karasiewicz

      @f4afc01a5bdc4b2a4863b91963508e9b:disqus, it sounds like an issue with the Instagram app. You’ll need to contact them using the forms listed above.

      Another thing I recommend is to go to the iTunes store and leave a review on the apps page. This way the developers can know about the issue.

  • liv

    Instagram is not letting me edit my bio. Every time I click save new changes it says a problem has occurred. Any way to fix this? I can’t edit anything

    • http://www.christiankonline.com Christian Karasiewicz

      @db5ca76b023f0890257af3689f786fc8:disqus, is this in the mobile app? If so, I recommend leaving a review on the platform (iOS or Android) and let them know about it.

      Alternatively, you can try deleting the mobile app and re-downloading it. This can sometimes fix the issue.

  • amelia

    i have an automated spam block and i was wondering if u could delete the website from my account because it is a spam

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_tpHe5a2FOH:disqus, not following. Where are you getting this at?

  • Saorenee

    My instagram was hacked my email was change to a .comss and I never changed it and when I try to send a reset it will not let me reset it. I have contacted instagram at least 3x. What should I do now?

    • http://www.christiankonline.com Christian Karasiewicz

      @saorenee:disqus, have you tried all of the forms? Or are you using the same one over and over?

      -
      Christian

  • james box

    my instagram got disabled for no reason

    • Martín Vial

      same whith my instagram

  • Ashleylove

    I tried logging on to my Instagram app on my phone and it says it disable but when I log on to Instagram on my phone internet it work.. Please help it been like this for 24hours now .

  • Ashleylove

    Can someone please help me. I can’t log on to my account through my Instagram app but if I use my phone internet or someone else’s phone I am able to log on…. Helllp

  • ChibiSugarr

    Hi there! I’m having a major issues (drama queen much, haha). I can’t follow anyone!
    When I press the follow button, it goes to either requested or following, and after a second it changes back to the blue button saying follow!
    People say that I’ve been doing too much on Instagram so I waited for a steady 8 hours and this still happens. I’m currently following like 750 people so I’m not exceeding anything. This happened before but for a period of time. After following like 20 people in a row the same thing happened, though all I had to do was wait for an hour and I could follow 20 people again. But now I waited for 8 hours and I still can’t do anything!

    My account name is ChibiSugarr if you want to see if I”m doing anything wrong.
    Thank you for taking your time! :)

  • Lukis

    This issue is driving me nuts. I have instagram on my IPhone 4. One day our internet connection went wrong on the computers and all. So we fixed that and so today I went onto instagram. There is a camera thing that pops up as if you were going to take a picture. But it doesn’t change the screen! I can’t exit the screen and so whenever I open up Instagram I will have a camera that won’t work and I can’t exit out of to the actual instagram. When I run my fingers around it, there is a circle that’s all. HELP ME.

    • http://www.christiankonline.com Christian Karasiewicz

      @724f44e0a29a6c6b925ac47f54844d82:disqus, have you tried deleting the app and reinstalling it to see if this will fix the problem?

      • http://meadiciona.com/vivimetaliun VIVIMETALIUN

        GOOD

  • Martin Vial

    Yesterday I create an account (user: mvialh) and afterusing it for a moment I came out locked, andbecause it violated the terms of use,still do not reachup not even my profile picture, much less obscene photosor sendingspam. Then went back to create another account (user:mvialh1) and the problem was repeated.

    I ask you please tell me which of the terms of usewere the breach, and please re-activate any account.

    Much Regards,

    • http://www.christiankonline.com Christian Karasiewicz

      @ead4efea3f41afb2b94435b46dcedf01:disqus, not sure why Istagram deactivated your account. My suggestion is to contact them using the methods that I listed above.

  • phee

    hi I want you to help solve the problem with my instagram because I cannot like anyone in my ig I don’t know is instagram select the limited of like photo,so I want to tell you please help please! I don’t want to start a new user

  • phee

    hi I want you to help solve the problem with my instagram because I cannot like anyone in my ig I don’t know is instagram select the limited of like photo,so I want to tell you please help please! I don’t want to start a new user

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_vq9nq7WI4z:disqus, you shouldn’t have to create a new account. I recommend using the ways I suggested above on how to contact Instagram.

  • jori

    Someone I know follows me but can’t like my pictures and also I can’t follow them back but I’m not blocked.. so I don’t understand what the problem is

    • http://www.christiankonline.com Christian Karasiewicz

      @526bd0d97e345a270bf117f180928f27:disqus, have you tried reach out to Instagram and reported your issue?

  • Sarah Adler

    Hey – since yours seems to be the only site that offers info on how to be in touch with Instagram, Im wondering if you know whether anyone actually answers or not? My account suddenly will not allow me to “like” photos. I can post, etc. But no matter the device or how many times I re-download the app, I cannot “like” photos. All was working fine yesterday until IG asked I reset my password and now I am experiencing trouble. Any insight? I obviously really want this fixed.

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_QTmqvfIgdz:disqus, thanks! Feel free to share this article with other Instagram users who are also having trouble.

      As far as being contacted Instagram, some people have received a response. It’s really up to Instagram. I did notice they were migrating most of their help over to Facebook, which could be causing some of the account issues that are happening right now.

  • Cyndi V

    correct forum

    Hello Christian,

    I found your site and saw your video. I tweeted Instagram but it look like they havent used their twitter for over a year. I sent them a message on FB on their Instagram Page. I had my account disable. I am a small business which employs 6 people and this has really affect our business. Our customer can’t find us. I am desperate and have sent a couple of messages last week through IG. I dont know why this happened for we only post pictures of clothes so I dont understand how we violated any rules. Can you give me any feedback.

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_a58Qp146wN:disqus, have you tried contacting them @Instagram?

      As far as why an account was disabled, they would need to let you know about that. From what you have described, I don’t see any issues so it could be a fluke.

      I would try tweeting them @Instagram to see if you get a response there.

  • Nolan

    I sent a form in about my account being hacked. Its been about 5 days and I still haven’t got a response. Should I sent in another form?

    • http://www.christiankonline.com Christian Karasiewicz

      @b6c14c5f386e29c1fc956b4253a6bef4:disqus, which way did you try to contact Instagram? If you only did a few of the ways, then yes. I would try the ones you haven’t done yet.

  • Amber

    I made an account a while ago and I have recently found it. It is not on private so I would like to delete it. The problem is that I’ve forgotten the password so I tried to reset the password and I enter my email but it won’t work. I think when I was creating my account I entered the email wrong or something. I’ve already got a main account with my main email but I was intending to use my other email with my other account. I really need that account deleted. Please help!

    • http://www.christiankonline.com Christian Karasiewicz

      @5613b469a6900ac83b9a817e0d74471a:disqus, how long has been it since you last used that Instagram account? It is possible that they took the account back if it has been a while.

      I would try to use the forms listed above to contact Instagram about this issue.

  • ash-0219

    My instagram sent me a message saying that i should reset my password and when I tried I realized that when i originally put my email in when making my instagram i put ******.con instead of ******.com and i dont have access to that email any more.. i’ve filled out a hack form about 20 times and i still have no answer. this is so frustrating.

    • http://www.christiankonline.com Christian Karasiewicz

      @d95852026f7bf0fd2044c71a5e43c255:disqus, have you tried the other methods that I suggested? Try the other options as well.

  • The lovely like hunter xD

    I don’t even really know what happened to my account.. I was using an app to get more likes (like hunter I know xD) and then I had to login to my Instagram via the app, but first it reset my password, so I had to make a new password. I then think I got it wrong too many times on Instagram and now I keep getting the message “to secure your account, we have reset your password. Please tap forgot password below and follow the instructions to access your account” but I’ve reset my password 8 times now to see if another password worked and none of them worked. Do you know what to do to get it back?:/

    • http://www.christiankonline.com Christian Karasiewicz

      @dc7002c4ad51de83be5235b98c5e6052:disqus, have you used any of the forms listed above to contact Instagram?

      I would try those first. Seems like something on their end that they will need to fix.

  • Crystal

    soo instagram reset my password. i mean it wouldve been nice if they just let me know to reset my own password but the email under my account isnt correct. so what do i do ??

    • crystal

      @e127fe87a695453c46e841d77c581fce:disqus

    • http://www.christiankonline.com Christian Karasiewicz

      @6c1887d2dacfc401cce3270c1aa9bb23:disqus, I would contact Instagram using the recommendations that are listed above.

  • brandon

    im having a feedback_required issue

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_izbJcnIPZB:disqus, can you elaborate more on your issue that you are having with contacting Instagram?

  • Anon

    Instagram has reset my password and is not emailing me the password reset link. I really do not want to lose my account. (There is no email in my junk mail either

    • http://www.christiankonline.com Christian Karasiewicz

      @804d043ee0052c1eef2d56054c5333f8:disqus, what email service do you use? I’ve notice Gmail has been blocking some emails such as noreply@instagram.com.

      I would try using the suggestions listed above to contact Instagram. In my situation, getting an email from something other than “noreply” fixed the issue and delivered my new login.

      • Jonas Sandström

        I´ve got the same problem, seems like one of my Gmail accounts is blocking all mails from Instagram. I´ve checked the spam box, removed all filters and added @instagram.com to my contacts but still doesn’t get the password recovery mail and therefor I can’t login to our account. You got any ideas how to solve this?

        • http://www.christiankonline.com Christian Karasiewicz

          @jonassandstrm:disqus, I would also try adding support@mail.instagram.com to your address book.

  • Mark

    Why do they keep sending me emails that say I need to reply to them, but when I do they just send me the same email? It’s about a hacked account. How long does it take instagram to get back to me? It’s already been a month.

    • http://www.christiankonline.com Christian Karasiewicz

      @cbcac83534272b8f081aa97a06c73fe1:disqus, have you tried contacting Instagram through some of their other channels? You might get a better response that way.

  • graffiti_legends

    So recently my instagram has been changing my password, but this time it changed my email also. It has done that before but I would normally go to my email and click an old password reset but now there are notifications saying “expired token.”
    Instagram now says my email is a******8@example.com
    How can I get my password? I am not linked to facebook and do not know how now since I can not access my instagram. My email is HAKEEMOLAJAWON@YAHOO.COM

    • http://www.christiankonline.com Christian Karasiewicz

      @graffiti_legends:disqus, that doesn’t sound right. I would try contacting them using the methods listed above. Sounds like something they would have to fix behind-the-scenes.

      • graffiti_legends

        I’ve tried all methods on contacting instagram and still they have not replied..  What can I do?

        • http://www.christiankonline.com Christian Karasiewicz

          Did you try using the text message option? That one seems to work.

          Note: must send to a US phone number.

  • Angellica-Louise

    I have some problem :( I accidentally delete my old email and I just forget to change new email in my account (silly me) when I was logged in and it said “to secure your account. We have reset your password. Tap forget password below and follow the instruction to access your account” then I tapped ‘Forget Password’ and ‘Reset using Facebook’ but it said “No Account Found we could not find any instagram accounts linked to your Facebook account. Try searching for your username or email instead” I can’t do it because my old email was closed down :/ I need you to help me please!!! I don’t want to a new account :( I emailed support instagram and they replied to me, it said “they are no longer support anymore”

    • http://www.christiankonline.com Christian Karasiewicz

      @angellicalouise:disqus, can you post a screenshot of the message you received? Thanks.

      • Angellica-Louise

        Here that’s it :/

        • http://www.christiankonline.com Christian Karasiewicz

          @angellicalouise:disqus, I recommend trying this from the desktop and not from a mobile device.

          • Angellica-Louise

            I was tired of doing this on the internet from my laptop. It’s still the same problem :( it said “Please enter a correct usename and password. Note that both fields are case-sensitive.”

          • Angellica-Louise

            Christian, Is everything fine? I hope my account is back…

          • http://www.christiankonline.com Christian Karasiewicz

            @angellicalouise:disqus, let me know if you were able to get your Instagram account working again.

          • Angellica-Louise

            I am unable to open this… Here

          • Angellica-Louise

            Any proofs?

          • http://www.christiankonline.com Christian Karasiewicz

            @angellicalouise:disqus, be sure you add the support email address from Instagram that I mentioned in the comments.

            noreply@instagram.com

          • Angellica-Louise

            I did email to support Instagram. I hope they will reply to me soon.

          • Angellica-Louise

            I did email to “no reply@instagram.com” but they didn’t reply to me for a week. I am still patient.

          • Angellica-Louise

            Please reply to me. Don’t ignore me… Iwas tired of email support but they didn’t reply to me.

          • Angellica-Louise

            Christian??? What happened to my account on instagram? No one reply to me. Please tell me as soon as possible.

          • Caroline

            Exactly the same happened to me. I’m so frustrated, haven’t had Instagram for two months now, and can’t get in touch with them.

          • Angellica-Louise

            Caroline, That’s horrible :/ I hope they will fix them or they will give it to us soon!

  • Ananda Rainy A. ✿

    My account ( hyohunnies_snsd )’s password got resetted since 1 week ago
    I had request for a new pass reset link but they havent send me yet
    Can you tell me the solution or the problem?

  • Ananda Rainy A. ✿

    and fyi my email is yahoo

  • Ananda Rainy A. ✿

    I still cannot receive any Instagram email yet :/
    Do you have LINE or Kik?

    • http://www.christiankonline.com Christian Karasiewicz

      @anandarainya:disqus, did you add the address to your address book?

  • Micki

    I had a fanpage for a band and a band member followed and a day later IG wanted me to reset my password. But they didn’t give me a choice and logged me out of the account! Now I can’t get in because the password needs to be reset for no reason! But the email isnt functioning anymore and I think it was wrong they didn’t give me a choice to reset. Instagram really has some issues and they need to get it fixed because I am HIGHLY irritated

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_dyuMYUrdwb:disqus, did you try getting your password via text message? Seems like that has worked (if you have a phone number in the United States).

  • Erin

    I’m pissed. I’ve been asked to enter my phone number in so they can send me a code via text, I do and the text never comes. I’ve tried contacting them using the above ways and nothing. How do I get help?!

  • Erin

    I’ve tried tweeting, reporting a bug, reporting a hack, emailing, calling 2 numbers I found (but didn’t work), Facebook and reporting through the app… Nothing.

    I was asked to enter my phone number so they could text me a code, I did that and the code never came! I’ve put my number in multiple times and nothing! I can log in and out, I can scroll through my feed and everything is updated, but I can’t post, comment or like pictures. Every time I do it asks for a code THAT THEY NEVER SEND. And no one gets back to me! Yes, I’ve tried contacting through the suggestions above and nothing. An

  • Erin

    Fixed the problem where the code wasn’t being sent to my mobile. I live in Canada and for some reason it wasn’t coming to my number. So I tried my friend in the USA a number and IT WORKED!!! You have to use a us number!!!

    • http://www.christiankonline.com Christian Karasiewicz

      @7a7e3549f55798688e8344fcf808a5c8:disqus, glad you were able to get it working. Strange that you need to use a US number. Seems like a silly oversight on their part.

      • Erin

        I thought the same thing…

  • Erin

    Ok, so I had a scare with my Instagram and I do t want anything g to go wrong in the future. When I set my account up I used an email that I no longer have access to, how do I change my email so if there’s ever a problem I can have things sent to my current email? Is this possible? I’ve updated it in my settings on IG, but I want to make sure the old email is deleted so I don’t lose my account in the future. I’ve linked my Facebook and phone number as well. Dies anyone know? I’ve looked in the Instagram help, but can’t find an answer on this.

  • citlali pena

    It asked me to verify my account and it would give me a security code through text message. But the problem is that I don’t have text message on my tablet :/ so I can not get my security code . It won’t let me post anything or like pictures or comment on pictures.

    • http://www.christiankonline.com Christian Karasiewicz

      What type of tablet are you using?

  • Ananda Rainy A. ✿

    What address?

    • http://www.christiankonline.com Christian Karasiewicz

      @anandarainya:disqus, try noreply@instagram.com.

      Also, I’ve heard sending it to a mobile phone works (if it is a US number).

  • M

    HELP! A photo of mine just got spammed with a bunch of likes from inactive accounts. . .I need those likes removed! What should I do? Who should I contact???

    • http://www.christiankonline.com Christian Karasiewicz

      Did you try using the methods listed above? I would start there.

      • M

        I contacted them but didn’t get a response. What should I do next?

  • jeanne

    My instagram account told me I needed to verify my account because someone changed my email and now when it sends me the security code to my cellphone it tells me the code is incorrect when I’m typing it in right.

    • http://www.christiankonline.com Christian Karasiewicz

      Try requesting another code. Remember, they are case-sensitive.

      • jeanne

        I have, it’s only numbers. I have tried many times and still will not work.

        • jeanne

          I have even tried doing it on the computer

  • Jeanne

    I have requested more than one code, and tried them all but they do not work. They’re number codes and I type them in right?

  • Ananda Rainy A. ✿

    They havent answer yet. What should I do? It has been 3 weeks and my followers have been asking me why do i never post any pics anymore :(

  • Jeanne

    Why is this happening

    • http://www.christiankonline.com Christian Karasiewicz

      Jeanne, did you try copying and pasting the code? Sometimes your device will capitalize the first letter.

  • jeanne

    please respond need help with my instagram

  • kali

    I recently changed my instagram user name and password when I reopened the app it said to log in so I did and it was working fine. just a couple minutes later it logged out by its self so I log in once more and it kept saying invalid username or password. I spent 4 hours trying to contact instagram and my windows address but nothing has worked. I cannot login my instagram for some reason I need to be connected with instagram with an email or something because this issue is random and how did it happen. I also don’t have a facebook so its difficult for me to get the password rest email.

    • http://www.christiankonline.com Christian Karasiewicz

      Kali, did you have your phone number linked to your account? I’ve heard that works for US-based phone numbers.

      -
      Christian

      • robert

        I my instagram account just got banned for nothing and is says i have to regester again and it wont let instagram keeps telling me to use facebook i dont have a facebook and every time i create an account with my ipod it does the same thing can u please tell me what to do i didnt violate anything and it says i did plz hel anyone my email is gochiefs000@live.com

        • http://www.christiankonline.com Christian Karasiewicz

          How are you trying to create the Instagram account? Through the browser or through the app?

          • Robert

            Through the app on my wp8

  • shivam

    Plzzzzplzzz can someone help me out actuallly my aamccount was hacked by someone but after that I recovered it by using facebook method after that I changed my password and also the email but after doing that my account is havingg popup problem then it is asking fo verifying the account then main problem is when they asked for my mobile number for they ll send me a code or password after that when I pasted that code to verify it is showing to clear the field and also showing that the password is incorrect and telling to paste the code from the message they sented me and ill pasted it again but its showing verifying my account so first tell me what’s the problem here and how to solve this problem plzzzzz help me someonee! !!

    • http://www.christiankonline.com Christian Karasiewicz

      Was the phone number you send your code to a US number? Seems there are issues with using a phone number outside of the US.

      Also, be sure if your device capitalizes the first letter automatically, you correct that in the code you are pasting in.

      • Maya

        How an you reset using your phone number? Mine is a US number and I’m wondering how to get a text to reset it

  • Mattie

    Hello, I changed my password yesterday and it automatically made me log back in, so when I went to go log back in it said my Password was wrong. In which it wasn’t, I had written it down. Is there any way I can get help to literally accese my account without using email or Facebook.

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_qUEmg4lygU:disqus, you can also request a password reset via text message.

  • Matt

    When I use Instagram for multiple accounts, it gives updates like, “John Doe is using Instagram as Jane Doe”

    How do I stop this from happening?

    • http://www.christiankonline.com Christian Karasiewicz

      Can you post a screenshot of this? Thanks.

      • Matt

        Whenever I switch between accounts:

  • Angela

    I cannot post videos, captions, comments, like posts, or follow anyone. I have that problem on my iPhone and my iPad. I don’t think my account is disable, I didn’t get anything telling me it is. If it is, I wouldn’t understand why, I follow rules and I don’t abuse my account..just a regular mom. I can post pictures.. Last I checked, but can’t caption it.

    I have contacted instagram through the support page in the app, and have yet to receive any response or help. I have done sone googling and I’m not the only one with this issue after the update on the 19th. It’s absolutely frustrating.

  • Mattie

    I’m very thankful you answered me but I’m not getting anything thing from my text

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_qUEmg4lygU:disqus, what type of number are you sending the text to? Is it a US number?

      Outside of using text messages, the only other ways to retrieve your Instagram login are Facebook and email.

  • Bethybethj

    Mine says to secure my account they will send me a text message with a security code. I have entered my number multiple times making sure it is correct but it’s been almost 12 hours and I haven’t gotten 1 text message. How can I fix this?!

    • http://www.christiankonline.com Christian Karasiewicz

      What country is your phone number from? I’ve been hearing you can only retrieve your Instagram password via text message for US phone numbers only.

      • Maya

        How do you reset your password using your phone number because it’s not showing me that option

        • http://www.christiankonline.com Christian Karasiewicz

          Maya, you would need to have added your phone number to your Instagram account.

  • Ashleigh

    Hi my name is Ashleigh and I am having trouble getting in my instagram! it keeps telling me invalid username and password. I want to reset my password but its not letting me and I dont receive the emails? help please

    • Ashleigh

      I try to login in other devices but it still doesnt work and it saying Note that both are case-sensitive

      • http://www.christiankonline.com Christian Karasiewicz

        Are you copying and pasting the code or typing it in? Also, be sure you don’t accidentally add in extra spaces or have your phone capitalize the first letter if it needs to be lowercase.

  • Sabastian Onell Davoro

    This is really getting me angry..i cant even access my page anymore..i tried to reset my oassword and i dont even get the reset email, this is really disgusting. I try to reset with my phone number and the message i get doesnt evrn allow me to click on the linnk as they claim i should click on to reset my password…im really annoyed

    • http://www.christiankonline.com Christian Karasiewicz

      @sabastianonelldavoro:disqus try adding noreply@instagram.com to your list of approved addresses.

  • epbroomer

    Hi there. My names emily. One day I was using my instagram and it was working perfectly but then after a few days of not going on ( due to no WiFi) I went to log in and it says the account name is wrong. So, there for I use my email and it logs me in but not to my recent account, but to when I first got instagram. I do not have an idea why its doing this. I do not post inappropriate thongs. Please message back if you know anything.
    Oh and btw my recent account name is emmmpatriciaa
    Thanks.

  • soccermom

    I have been an instagram user for about 6 months. Last week my account was disabled and I have no idea why. I have only posted original photos and nothing that violated policy. I haven’t been able to find a way to contact someone to see why it has been disabled. The instagram help center is not really Helping

    • http://www.christiankonline.com Christian Karasiewicz

      How have you tried to contact them so far? They are doing migrations to integrate with Facebook. I suspect that something has broken.

      I recommend using the methods listed above to contact Instagram to get things fixed.

  • ROB

    My instagrM won’t let me like,comment and follow.When I post something the caption go with it.PLEASE HELP

    • http://www.christiankonline.com Christian Karasiewicz

      Rob, did you try contacting them at the places mentioned above?

  • ROB

    Dosent go with it

  • Karli D

    I accidentally deleted my email address while trying to reset my password how do I fix it I can’t log in to my Instagram

    • http://www.christiankonline.com Christian Karasiewicz

      @karlid:disqus you need to contact Instagram using the methods mentioned above.

  • Karli D

    How can I retrieve my Instagram password using the phone number I have on file with them?

    • http://www.christiankonline.com Christian Karasiewicz

      @karlid:disqus you should be able to use the forgot password link on the login screen and request your password be sent ti your mobile device.

  • nic

    hey guys need some help , my account is not letting me comment or like any photos what can I do

    • http://www.christiankonline.com Christian Karasiewicz

      Nic,

      Did you try contacting Instagram through the other methods mentioned above? I be sure to try them all, as they have been spotty on where they reply to people at.

      -
      Christian

  • Brody

    the email that instagram sends me to change my password isn’t showing up in my inbox or spam

  • Angellica-Louise

    Hey Christian!
    I was waiting for Instagram support email. I’ve send to Instagram support but no one reply to me for long time… What did I do something wrong? :(

    • Angellica-Louise

      Christian??? I want you to help me please

  • Sage

    Trying to get help with an account. I am the primary account manager for UNLV Baseball but there are two imposter accounts. I have had this problem with both facebook and twitter as well and had much more success in getting the accounts closed and given access. But in both of those cases I interacted with a person. Any suggestions on how to proceed?

  • Xassnoo

    I misspelled my email and now I can reset my password
    @xassnoo I had 7K followers most of them from my school and now I can get my account back

  • Xassnoo

    I can’t log in now all because I misspelled a password please help

  • mod

    this totally sucks! I signed up for instagram yesterday and It wont allow me to do anything because apparently I have to send them a security code. I typed in my number even using my country code and it didn’t send me a thing. I tried a different number but still same thing. all I want to do is just to delete my account but it wont let me. the help center didn’t even do a thing for me

  • Zahra

    Hi my instagram is not refreshing the feeds or my profile,even thought my network and wifi are hundred percent! Please help!

  • mimi

    it wont allow me to like/comment on pictures, it gived me an error saying ” pleass enter the text below to verify your account to continue using instagram” yet it doesnt show a text?

    • http://www.christiankonline.com Christian Karasiewicz

      What type of device are you using and which app?

  • guest

    please i need help :( am not receiving the reset password email !! and my instagram is not linked to my facebook account !! please help i want my account back @ckarasiewicz:disqus

    • http://www.christiankonline.com Christian Karasiewicz

      Hi. In this situation, I would try contacting Instagram using the links mentioned above.

  • kezren89

    Hi, i can login the Instagram app fine, it’s just when i try to login by the mobile site, saying type the correct username or password, make sure it’s case sensitive, or something like that, what can I do ?

    • http://www.christiankonline.com Christian Karasiewicz

      @kezren89:disqus make sure when you type on mobile that your device isn’t automatically capitalizing the first letter. This tends to happen.

      • kezren89

        No its not, i can’t even login to connect to other apps

  • Riley

    Omg I am so angry with Instagram! I’ve always seen stuff on vine about it, and decided to give it a shot. Wtf. I only posted three photos and all of a sudden my account is disabled?! I’ve scanned through all of the terms and conditions plenty of times and NONE of my photos should have violated the policies! Ugh. So done with this stupid app.

  • edwardgibbon

    I personally preferred to not share my phone number (even though Instagram gave me their word that they wouldn’t share with anyone else). Today I started having problems posting comments or anything and after displaying a little failed message, I was then referred to a screen which asked me to plug in my cell phone number (which I did) and once I hit submit, it says the numer is invalid.

    I have checked it, double checked it, and even called myself just to be sure and it worked, but when I typed my number in, instagram says it’s invalid.

    I’m this close to finding an alternate network similar to Instagram if I don’t get any help soon.

    The video presentation is bogus as my problem isn’t listed at all on their website.

    As a side note, I live in central asia and their numbers here have to have a 7 or 8 in the front of them along with a unique three digit code.

    • http://www.christiankonline.com Christian Karasiewicz

      Edward, have you tried reaching out to them through their other channels? Sounds like a coding issue on their end. Did you happen to connect Instagram and Facebook? You can also recover your login that way as well.

    • vivi

      it happened to me too. I tried using the +xxx-xx-xxx-xxxx number format too, and it didn’t work. i tried a different number with the same format, and it still won’t send me the security code.

      there’s nothing wrong with both my internet connection and my phone number.

  • Rol

    hi! instagram reset my password..i recieved the password reset link thru my mobile but i cant click it,tried to copy paste but google says itdoesnt match my query..its so frustrating…what will i do? pls help me…i did not link my email nor my facebook account on my profile,only my mobile number!

    • http://www.christiankonline.com Christian Karasiewicz

      Try typing it out – make sure you eliminate any extra spaces or auto-capitalization.

    • Jovanna

      Yea same exact thing happened to me and i dont know what to do anymore. i dont wanna do another account so i need help ASAP

  • steve

    hey guys i really hope you recieve this ! i think i am being attacked by someone as between facebook and instagram over the last 3 weeks the following has happened
    1) my page cleaneatingdietplan- 950k fans got banned
    2) started insta- loseweighthere- got banned for self harm
    3) started this page straight away and got banned in 2 days for self harm- weightlosssystem

    guys i have always been a great client of facebook and spent alot of money on fb 1.5 to 2 mill over last 2 yrs
    please help

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  • GodTierSollux

    Hello, I got an account removed from Instagram due to inactivity so that the account’s name would be available for use but when I tried using it it said an account with this username already exists. What do I do?

    • http://www.christiankonline.com Christian Karasiewicz

      @godtiersollux:disqus just because Instagram takes down an account, this does not mean the username becomes available to use. In order for you to use this again, Instagram would have to make it available to you. I would try contacting them. Typically, most networks though don’t release usernames.

  • Adele

    I posted a picture yesterday but the number of likes showing does not match the notifications. How can I get this updated? Not sure how to report as I don’t have a twitter account. Thanks

    • http://www.christiankonline.com Christian Karasiewicz

      This is typical with social media. Sometimes it can take a few days for this to update. I would give it some time and then if it doesn’t update, report the issue.

      -
      Christian

  • Mimi

    I have no idea what email I used for my instagram and now I can’t reset the password

    • redneckbelle16

      same here ive tried all of them i could think of and its pissing me off!

      • http://www.christiankonline.com Christian Karasiewicz

        @redneckbelle16:disqus have you tried using the methods described above? If you aren’t receiving your reset password when you contact Instagram, this needs to get fixed. It’s typically an easy fix so I would try and contact them using the methods described. Even consider submitting a support ticket on their site.

    • http://www.christiankonline.com Christian Karasiewicz

      Mimi, you will need to contact Instagram for that. I’ve run into this issue before with other companies. The issue is likely how they are sending the email out. They need to change the address they are sending it from.

  • Mimi

    This is the problem

  • Alisha L.

    Hi, I just tried to like and comment on a couple of pictures on instagram and it wouldn’t let me. They are asking me to verify my account by giving my phone number so they can send me a text with the code I need to verify it. The problem is I don’t have texting on my phone. I also use Instagram on my tablet (kindle fire HD), not my phone. Do you know if there is any other way I can verify my account? I don’t have a facebook or Twitter account so I can’t contact them those ways. Do you know if they have an email I can contact them at? I’m so upset right now. I don’t want to lose my account. They should have another way to verify without texting as not everyone pays for texting on their phones. Any help is appreciated.

    • http://www.christiankonline.com Christian Karasiewicz

      Hi. Not that I know of. Typically, the charge for a single text works out to a few cents. I agree though, they definitely should have some other options besides just a text message. Voice call-in instead?

  • inTOWN_NL

    Well, hope my story isn’t confusing:

    I tried accessing an old account: One I haven’t used for a while.

    Can’t login, so I tried resetting the password.

    When I try resetting the password using my email address, it says that it doesn’t recognise the address. But when I type my username, it says “Thanks! Please check (a****c@******.nl) for for a link to reset your password.”

    That a****c@******.nl looks like my emailadress, but I am not receiving the reset mail. I checked my spam, I checked my server (I have my own server), nothing is blocking instagram, I also have a catchall so I am guessing instagram is just not sending the email.
    When I try to setup a new account with the same username and emailaddress, it says the username is already taken (which is my own) but it says nothing about the emailaddress.
    So something is wrong with the emailadress, but a misspelling after the @ doesn’t seem to be the case, since the *** add up exactly.

    So what can I do? Contacting Instagram about it seems impossible. My account is still out there, so I rather would like to have it removed or get access to it again.

    • http://www.christiankonline.com Christian Karasiewicz

      @inTOWN_NL:disqus the issue with the email address is the account Instagram is sending it from. The only way to get it fixed is to get them to help you out. I suspect they have it set as a donotreply type email and so it is getting blocked.

      You will need to use the method listed above to contact Instagram and have them send.

      Christian

  • Re

    I want to use a username that is taken by a disabled account. How do I get in touch with instagram about this?

    • http://www.christiankonline.com Christian Karasiewicz

      Like Facebook, Instagram does not typically release usernames so you would need to select another one.

  • annbiersack216

    ive entered the wrong email and i reset my password!! .Im so angry because of stupid Instagram policy… i can’t receive the email because of the wrong one!

    • http://www.christiankonline.com Christian Karasiewicz

      @annbiersack216:disqus try using the ways I mentioned above to contact them.

  • Ash

    Everytime I try to upload a picture, instagram says ‘an unknown error in network’ and my networks alright. I tried in 3G as well as wifi. And this problem had never occured before. I tried every possible thing. I switched off my phone, installed the app again still not working. Any idea what’s happening?

    • http://www.christiankonline.com Christian Karasiewicz

      Have you tried reaching out to Instagram about this issue? Also, when restarting your phone, what type of device are you using?

  • Someone has created a fake account of me on instagram and because I didnt let the person follow me it has started getting pictures off my facebook which is also private so its obviously someone i have on facebook.This is serious because now the person hasnt just uploaded pictures of me the person has put up pictures of my girlfriend and family also insulting me by enlarging my nose as well as my brothers and has edited pictures of my girlfriend the account goes by the name ‘boybetternose’. This person also comments on my friends pictures agitating them. Ive been trying to look how to track it and also report the account as well as others but the report button seems useless. Help would be very much appreciated thanks

    • http://www.christiankonline.com Christian Karasiewicz

      Did you try contacting Instagram using the methods I listed above? Also, did you try reporting the accounts that were doing this? I would start there.

  • jonno

    Iv been trying to create an instagram for my business and it is telling me, ERROR accound disbled,violated terms… .Created numerous emails and used up alot of usernames for my business(going to waste as i cant use them anymore) which keeps telling me this error right after i sign up..This is such a headache and frustrating i feel like pulling out my hair! I just simply want to create an instagram account for my business.
    I have also tried different email address and it keeps comming up with the same error….its a shame that i had to WASTE all these usernames…if i keep on going there wont be any usernames left for instagramers to use!

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_cww7pLWgXg:disqus, did you do anything to trigger this beforehand – such as getting another account suspended? Instagram doesn’t just stop you from creating an account.

      • jonno

        I created an account and it was linked to my personal one which i didnt want it to…without knowing that it was linked to the fb that was logged in.

        So now everytime i try create an account it keeps on showing that error…is there a way to resolve this. I tried contacting instagram but i cant seem to find the right area of contact. Cheer for the help!

        • jonno

          Can’t create a new instagram even with a new email address. Unsure what the problem is..maybe you know or can point me to the right direction. Thanks

          • http://www.christiankonline.com Christian Karasiewicz

            Did you try contacting them? Can you also try from another computer – not on your network?

          • jonno

            i tried contacting them…just unsure if it was the right place to contact them…i havent tried that i will try that. I never thought of that. Thankyou

  • Racky

    I forgot my instagram password. And then i use email verification and i dont get that thing. I repeat that and never got that verification email
    what should i do now ?

    • http://www.christiankonline.com Christian Karasiewicz

      I would contact Instagram. This is something they will need to fix on their end so that the email verification gets delivered to you.

  • K.C

    I deleted my instagram app. Then I downloaded it again. When i logged in and tried to like pictures. I sent me to a page telling em to submit my number for a text with security code to verify. I put my number more than 10 times. Each time I click submit, it leads to me a page saying “Sorry, an error occurred while processing this request. I keep getting codes put i have no page to put them into. Please help?

    • http://www.christiankonline.com Christian Karasiewicz

      Can you try submitting the page again? Seems like there may be a bug when you try to load the page. If this continues to be an issue, please use the ways mentioned above to contact Instagram for help with this.

  • Larissa

    My Instagram is asking me to verify my account. When I put in my number it says sorry service unavailable. Any help?

    • http://www.christiankonline.com Christian Karasiewicz

      Can you try going through the process again? They may have been doing work on the server or had a glitch.

      If the issue still persists, please use the methods listed above to contact Instagram.

      Christian

  • Ryan

    Trying to make a new account, Ive tried so many user names it told me I was out of tries. So I started messing with it later on, and tried califoleyia08013736359w8374ujf, it still says username already taken. Any random letter number i enter it says username taken.

    • http://www.christiankonline.com Christian Karasiewicz

      Ryan,

      Can you try a different browser? There shouldn’t be any issues unless you were flagged by Instagram. If you are still having issues, please contact them using the methods I listed above.

      Christian

  • Nessie

    So when I first created my Instagram I never got one email. I switched phones and need to redownload IG but when I try to reset my password I once again never get e-mails. This is irritating.

  • nini

    My account got disabled for the above reason violation. Didn’t do anything either. I forgot my password but I reset and was able to login on my aunt phone with no problem. Did reset on my aunt phone too.

    Why is that I can’t login on mine?
    But if I’m in violation I shouldn’t be able to login on hers.

  • K. Marvel

    Somebody hacked my account. They changed my username, email, and password making it impossible for me to get my account back. I tried contacting instagram several times and still no response back. I’m so upset because it’s so easy for someone to hack you. I’m hoping to get my account back or deleted at least. I do not want this hacker with my account. He is going through all of my stuff and I’m pretty angry about it. Can someone help me. Does anybody know anyone who works at instagram? I’m trying to take legal action against the hacker to teach him a lesson and hopefully get him banned off instagram forever.

  • Mi-hara sara

    I have a photo that shows blank on my instagram and for some reason it will not allow me to delete it. I have tried clicked the button on my droid to delete but it will not even do anything on the photo page so that I can access deletion of it. Strange!…Help!

    • http://www.christiankonline.com Christian Karasiewicz

      The form only works in the United States. You will need to have someone help you with this.

      If you need my help, can you please book a Facebook One-on-One Coaching session with me? http://bitly.com/fboneonone

    • http://www.christiankonline.com Christian Karasiewicz

      Very strange @miharasara:disqus. Did you try logging out of the app and then logging back in? One other thing, if this persists, I recommend contacting Instagram using the methods listed above. There may be something stuck that they have to fix.

  • Aleisha

    I need help desperately! Instagram is asking me for a phone number and when I put it in I do not recieve a security code. I am DEEPLY UPSET I have put a lot into my account, and I don’t want to start again ):

    • http://www.christiankonline.com Christian Karasiewicz

      I would try contacting Instagram about this one. Seems like there is something going on with the email address Instagram is sending from.

      I ran into a similar situation with another company and they had to forward from a different address to get it to me. Try contacting them and see what they come back with.

  • Abear1014

    I am very frustrated! My acct has not been working for about a week! Everytime I log in anither page pops up and says an error occurred whole processing this request!! If I can not access my old one I at least want it to be deleted! Any one in the same boat!?!

  • Graemethegray

    Instagram asked for my phone number, I was busy so I entered a random one to get rid of the message. Now ever 30 seconds you ask me to enter the code from the text message, however because its no my number I can’t. I also can’t stop the message asking for it every 30 seconds so how can I resolve this issue?

    • http://www.christiankonline.com Christian Karasiewicz

      That definitely shouldn’t be happening. I know they remind you periodically, but every 30 seconds seems excessive. Have you tried reaching out to Instagram using the methods listed above?

      Also, have you tried logging into your account and removing it or at least trying to change the phone number?

  • Clance

    Is there any possible way to see every picture you have ever liked on Instagram from the veryt start of your account?

    Thanks

    • http://www.christiankonline.com Christian Karasiewicz

      Good question. Not that I am aware of.

  • M0nica

    I tried to change my number on Instagram because I got a new phone but it told me to enter a code sent to my old phone that I no longer have. I can’t like, post, comment or change anything on my Instagram without a code. I’ve tried everything and it’s been a week still no reply from instagram

    • http://www.christiankonline.com Christian Karasiewicz

      Did you try contacting Instagram? I believe the issue is with the email address they are sending the code from. They’re going to need to help fix this one.

  • luc

    I have submitted the request over 100+ times, and instagram has supposedly sent me the ‘reset password link’ to my email. For whatever reason, I am not getting the email. I have already looked into my spam folder and contacted my email service provider and asked them to “whitelist” all emails from the domain @Instagram. I have done this, however there is still no result. I have confirmed with my server, that there have been no email attempts from the domain @instagram. I really don’t know what to do at this point. I have tried everything and there seems to be no resolution.

    Please help!!!

    • http://www.christiankonline.com Christian Karasiewicz

      There is known issue with how they deliver this via email. The best thing to do is to contact Instagram using the above methods. They need to send the email from a different address. The one they use is getting blocked because of the email address they used.

  • basyeerah

    how long would it takes for me to get my hacked account back,since i’ve already submitted the form and get their reply through my other email account.In reply of the email the instagram team ask me a few couple question and now what’s next?

    • http://www.christiankonline.com Christian Karasiewicz

      @basyeerah:disqus, I’m not sure. It would depend on how quickly Instagram responded.

  • robert

    My instagram won’t let me follow anyone very annoying help the button turns green and then turns blue again

    • http://www.christiankonline.com Christian Karasiewicz

      @disqus_4nL8GO1lTk:disqus, have you tried deleting the app and reinstalling it? This won’t delete anything. It will give you a fresh version of the Instagram app. It sounds like something went bad at some point in your version of the app.

  • Bryan

    email link for changing my passsword doesnt come to any of my emails and now im locked out of my account, soooooo angry rn.

  • Janarah Fox

    hi, I reported someone who is impersonating me when will i received a reply from Instagram Team i need them to delete it bcoz this fake account once hacke dmy page then connect this instagram to my page! so he can post whatever he wants from insta to facebook. please reply. how many reports before it got deleted? only 13 photos 0 followers 0 following.. I am asking my followers to report than account immediately

    • http://www.christiankonline.com Christian Karasiewicz

      @janarahfox:disqus, I would be sure to exhaust all channels for contacting Instagram.

      I think the best one to use are the ones on their website.

  • Shani

    So I had my original insta account but then I decided to make another account just like a fandom account but I used the same email as the original insta and I logged into my new account perfectly then I disabled that account but now I’m trying to log back in with the original account and it won’t let me. When I go to the log in page I’ll put in my username and then do forgot password and it says it sent an email to me but it hasn’t. But if I put my email instead it says it doesn’t recognize it and asks if I was sure I’m registered. So that’s my Instagram problem … Let me know if you guys know how to fix it :)

  • Joe

    Instagram wont let me do anything it keeps saying a have to put in my phone number and it says it texts me a security code but doesn’t. So i tried to delete it and i thought it was going to work then i came up with that AGAIN!

  • JH

    I forgot my password so had to reset. Now Instagram is telling me that I need to enter a security code for verification but I haven’t gotten any code. Help!

  • chanika

    I want to upload pictures on my instagram but keep saying loading

  • Max Pryor

    it said i have been having trouble when i have not and then it logged me out and said that it has sent me another verification code to my email but it has not been sent because i cannot find it and i keep refreshing but it still does not come through.

  • Dekado

    I keep reporting so done who is inappropriate and nothing has happened… What now? Or does it take weeks?? This person does not need an acct….

    • http://www.christiankonline.com Christian Karasiewicz

      I would try reporting it again. It does take time.

  • Kaylena

    I put the wrong number to verify my account what do I do???

    • http://www.christiankonline.com Christian Karasiewicz

      You would need to use some of the methods listed above to contact Instagram to try and get this reset.

  • desesperate

    i cant log on instagram cuz i dont remember my password and my email!!! HELP

    • http://www.christiankonline.com Christian Karasiewicz

      Did you try contacting Instagram? They may be able to help you retrieve this.

  • Siffy

    I haven’t been on Instagram for 5 weeks as i was on holiday so the account reset my password automatically, i now cant log in as its not linked with Facebook and the email i used for it deactivated, now i cant delete my account but i really need to deactivated it as there are still pictures on my account that i don’t want it to be left there, is there any other way i can delete my Instagram?