How to contact Instagram

Contact Instagram – In a Snap!

One of the biggest challenges to using any social network is getting help. In most cases, you’ll often find a lot of people with similar questions, but no answers. We’ve compiled a list of the best way’s to contact Instagram about any issues you are having with your account. This way you can get your resolve your issues quickly by routing them to the right place.

How to contact Instagram

How to contact Instagram

Instagram – Report a hacked account

Has your Instagram account been hacked? You can contact Instagram to get this fixed using the “report a hacked account form.”

Instagram – Bugs

Did you run across a bug while using Instagram? Contact Instagram and let them know what you were doing when the error occurred and what type of device you were using.  This form provided everything you need to report a bug to Instagram.

Instagram – Username issues

Do you have an issue with your Instagram username? If so, use this form to get your questions about your Instagram username answered.

Instagram – Distorted / Pixelated Images

If your issues are related to image quality, there’s a separate form for submitting these issues to Instagram. Before submitting an issue related to distorted or pixelated images, be sure you’ve upgraded to the latest version of their software.

Instagram – Report web profile

Having problems with an Instagram web profile? You can contact Instagram and report users. This form is specifically for reporting users and not for technical issues.

Instagram – Device compatibility for Android

Sometimes our devices and our apps don’t play nice with one another. If you have an Android device and are having trouble installing Instagram, you’ll want to contact Instagram using this form.

Instagram – Contact Law Enforcement

If you have an immediate need to contact Instagram about illegal or suspicious activity posted on the site, this form provides instructions on how to reach Law Enforcement.

Note: this form should only be used in extreme emergencies.

Instagram – Black images on Android

If you experience black images or images with gray pixels on them on your Android device, you’ll want to use this form to contact Instagram.

This way you issue is sent to the right team to fix and repair.


Want instant access to contact Instagram? You can always send a tweet to their Instagram account on Twitter @Instagram. This is usually one of the fastest way’s to report an issue and to get answers to your issues.


If  instant access to contact Instagram, they offer support @InstagramHelp. This account looks like it hasn’t been updated in a while, so you might be better off contacting Instagram @Instagram, which is very active.

Instagram on Facebook

If you don’t use Twitter and stil need to contact Instagram, you can always message them through the Instagram Facebook Page. In my experience, Twitter has been the fastest way to contact them.

Note: you don’t always get notified when someone sends you a Facebook message. You may have to go back and periodically check your Facebook profile.

What to submit when you contact Instagram?

When you’re ready to contact Instagram, be sure you have the following information ready. This can help expedite your issue and lead to a faster response from Instagram. Chances are, they have already received similar questions from other Instagram users.

  • Identify your issue
  • Choose one (1) way to contact Instagram from the above list
  • Provide detailed instructions on how to reproduce your issue
  • Take a screenshot

What to do after you contact Instagram?

While everyone considers their issue to be the most important one for Instagram to answer, you don’t need to use every form to contact Instagram.

Decide how important your Instagram issue is and contact them through the appropriate channel. Remember, some issues are more involved than you think so be patient when waiting for a response.

Question: What are some of the issues you currently have with Instagram? Leave a comment below with your issues. 

  • Carlos Fuentes

    Thanks for your posts very helpful

  • Jeannette James

    Hi Christian, the last @instagramhelp was on September 2012 – is there a more recent account? I have been trying to contact them re a conference presentation I am organising: using Instagram as an educational space @foodatoakhill @dramaatoakhill @7mrsjames

    • Christian Karasiewicz

      @130f421238df0ae7306f8058f0645719:disqus, that is the most current information. Have you reached out to them via their other social media channels? Some businesses may use Twitter, while others prefer a contact form for questions.

  • gegzs

    hi my username is gegzs654_157 im having technical problems I cant like or comment my friends pictures or request new friends or comment on my own pictures the only things I could do is post pictures and add friends but cant request them back

    • Christian Karasiewicz

      @11fff3c3f4377046da9727d7405ee64c:disqus, did you contact Instagram? I recommend contacting them through the places I suggested above. This should help get your issue resolved.


  • aleynaa

    Hi Instagram, I have a few problems with my instagram account. I had an old account which and it got deleted without my permission. It said that my email isn’t recognised and my instagram name wasn’t valid so I tried making a new instagram and after a few hours it got deleted again and it said the same problem as my other account that got deleted. Now finally I decided to make a new instagram again I am not sure if it gets deleted again and I don’t know what the problem is

  • aleynaa

    Hi I, I have a few problems with my instagram account. I had an old account and it got deleted without my permission. It said that my email isn’t recognised and when I tried logging in it said that my instagram name wasn’t valid so I tried making a new instagram and after a few hours it got deleted again and it said the same problem as my other account that got deleted. Now finally I decided to make a new instagram again I hope that it won’t get deleted again. Do you know what the problem is?

    • Christian Karasiewicz

      @342adac797df6184b42920dcef5b979a:disqus, have you tried contacting Instagram to find out what happened to the account? I would start there.

  • jade

    none of them email links work.. im soo angry my account has been disabled for violating terms. there is no way on earth any of my photos have violated anything terms and i sure havent done anything to violate the terms. This website sucks and i seriously suggest noone use it. I want to know why it got disabled. this is soo fustrating.

    • Aleyna

      The same thing happened to me aswell. They deleted it without any permission. I don’t understand why?

      • Christian Karasiewicz

        @342adac797df6184b42920dcef5b979a:disqus, did you contact Instagram back to find out why? You should be able to reach them using the methods listed above.

        • Lourdes

          They will not respond. My first ever account was deleted without reason. I tried to contact them through various ways and they didn’t respond. They have a clause that says they can do that if they feel like it, pretty much.

          • Christian Karasiewicz

            Were you trying to login to multiple accounts from the same device?

    • Christian Karasiewicz

      @e127fe87a695453c46e841d77c581fce:disqus , which email links are you referring to? The ones I provide links to should work.

      • Jim

        The link for the email form does not work. Check it. It says there is no such page.

        • Christian Karasiewicz

          @jimpict:disqus, thanks for letting me know. It was working just the other day.

          I’ve removed the link and added in a link to report a hacked account.

    • olivia

      omg mine got disabled to and I have done nothing wrong! I am so angy

      • Christian Karasiewicz

        @disqus_xud2SqPj9R:disqus, have you tried contacting Instagram? This likely happened because of logging in from lots of different locations. Did you get a confirmation message at any point asking you to verify this was you?

    • Christian Karasiewicz

      @e127fe87a695453c46e841d77c581fce:disqus, what do you mean the links don’t work? Are you referring to the fact that you emailed them and they haven’t responded back?

      They definitely work – I tested all of them before including them.

      If you tried emailing them, I suggest using the other ways that I mentioned. Depending on who is responding from Instagram, you should try using all of the channels available.

      As far as why your account got disabled, I don’t have an answer for that. I don’t work for Instagram. Just providing you with some solutions to how you can contact Instagram to help resolve your issue with your account.

    • Christian Karasiewicz

      @e127fe87a695453c46e841d77c581fce:disqus, you may want to try the links again. It looks like Instagram help was being migrated over to Facebook. I just tested them again and they take you to the forms that you need.

      • Aaliyah Waters

        Can u please help me ok so 2 months ago I went on instagram I liked someone photo then this thing popped up and it said type in your number to verify your account so I typed in my number then something else popped up and said we sent a code so u can verify your instagram ever since then I haven’t been able to liked/follow/etc or do anything but look at things on there

        • Aaliyah Waters


        • asma

          same problem with me. Please help anyone 🙁

        • Christian Karasiewicz

          @aaliyahwaters:disqus, you need to try to contact Instagram – it’s something they will need to fix on their end. And I would ask them if there is something specific that caused you to have the issue you’re having.

      • robert mcpherson

        I need help I gained over 150 followers last night I stayed up to 5am posting stuff and woke up today and it wont let me follow anyone the button turns green wen I hit it and then it automatically goes back to blue

        • Christian Karasiewicz

          What is your Instagram account? And of the followers you gained, were you aggressively following people or were these Instagram users who automatically followed you? If it is the former, it sounds like your account may have been flagged.

    • Martín Vial

      same whith me, I have not even uploaded photos

      • Christian Karasiewicz

        Have you logged in and out of the account from different locations? Or did you setup multiple accounts from the same IP address?

    • ida

      the same happend to me. my account has been disbled as well for violating terms. RIGHT AFTER REGISTRATION… I couldn’t even sign in… and because of brand reasons I really need the user name and e-mail-address I used, bun can’t use any more for a new account.

      • Christian Karasiewicz

        That seems odd your Instagram account would get disabled after registering. Were you trying to register multiple accounts very quickly?

        I would try and contact Instagram using the methods I listed above to see if Instagram can give you more information on why this happened.

    • Christian Karasiewicz

      @e127fe87a695453c46e841d77c581fce:disqus, the issue is that Instagram isn’t responding. The email links work.

      Did you try to contact them through the other channels that were also mentioned?

  • nata

    Hi someone has made an false instagram of my daughter the user name is nata___lee_
    People are so crazy on social network now a days. Could you please address this situation as soon as possilbe and delete that profile thank you

    • Christian Karasiewicz

      @edf3ba8818081668e4e8cf480fdb83b4:disqus, I recommend contacting Instagram. You can do that through the forms listed above. I don’t work for Instagram.

  • Ellie Murphy

    Hashtags have stopped working for me. If I use them the pictures don’t show up for me or anyone else when I search them. I’ve searched the help site, and tried to email them a month ago and haven’t heard anything back.

    • Christian Karasiewicz

      @ellie_murphy:disqus, I recommend using the forms that are listed above to contact Instagram. It sounds like your profile had this feature disabled.

      I would contact them. This is the only way you’re going to be able to get this feature added back. If you have trouble with the form, consider going the Twitter or Facebook route that are also mentioned.


  • Nick

    Will instagram get my account back? I forgot my password and I don’t know which email account I used…

    • Christian Karasiewicz

      @da60576cfcfb9b4ee3abd0de6c5716ea:disqus, they should be able to. I recommend using the help form first and then consider Facebook and Twitter to contact them.


  • Udit

    Can’t login in to Instagram I was on Instagram earlier and left my iPad for about an hour, when I came back, I tried refreshing my news feed but it said I couldn’t. I logged out, then tried logging back in but it says “Sorry, we couldn’t connect to our login server. Please confirm you have an internet connection and try again in a moment.” So I tried using the internet and some other online apps, and my wifi works great. So I reset my router; Instagram still doesn’t work. I turned off my iPad and back on; nothing. Finally, I uninstalled and reinstalled Instagram and it still doesn’t work. Could you please tell me what to do?

    • Christian Karasiewicz

      @cdd1d2b9b2871f7eccbc38524dbf7721:disqus, have you tried contacting Instagram – or checked out their Twitter stream? I’ve noticed that a lot of Instagram URL’s are starting to change to URL’s. I suspect this is why you’re having these issues.

      I would try contacting them using the methods I listed above in the article.

      • yoyo

        I got problem as well.
        I’m from hk and instagram reset my password suddenly on his own without giving a reason.
        now i try to reset my password back again but they dont even send me email. Is there any way to get quick response from instagram. ‘m sure the email provided is 100% correct. I just need their reply!

        • Jonas Sandström

          I’ve got the same problem for one of our business accounts. Did you find any resolution?

  • Mike

    My instagram got deleted and I had pictures that I can never retrieve anymore I really want to reactivate my instagram

    • Christian Karasiewicz

      @1476e30e72232f072ff550dfaaf67866:disqus, have you tried to contact Instagram using the recommendations above?

      As far as backing up Instagram, I recommend checking out a tool called – they give you the ability to backup all of your Instagram photos automatically to Dropbox.


  • yoyo

    I have sent many forms to that but i couldnt get any reply from them.
    I just need them to send me the reset password link to my email account gish i have been waiting for 1 week i dont know what happened to my account

    • Christian Karasiewicz

      @908bdb3283cda969f452908d6d7182a4:disqus, wow! Surprised it has been that long. Have you first checked to see if it went into your spam folder?

      Also, have you also tried contacting them through their Facebook Page or their Twitter account?

      They seem like they’re pretty active through those channels too.

      Personally, I would try all three channels. Some businesses respond better through Facebook than say a contact form.


  • Irie T

    Account deleted. No illegal/offensive material. No notification. Cant get any info or help anywhere

    • Christian Karasiewicz

      @4a789567bfd76cd8a732f65c52234dcf:disqus, have you reached out to Instagram? If so, which methods did you use? Just one? Or all of them?

  • Krissy

    Hello I represent a music artist, we are having issues with non-offensive photos and videos being reported and deleted. Is there any way get this resolved?

    • Christian Karasiewicz

      @26becd2b3354efb109e68089c26697b7:disqus, I would submit a request using the contact form mentioned above. Be sure to explain that you represent a musician.

  • Aiden

    so heres the problem im having, when i first signed up for instagram i accidentally put my email but with the wrong address so it doesnt even exist and on the first of october i was at school and my friend signed me out to go on hers and i cant sign back in because i dont remember the password and i cant send a reset link to the email cause it doesnt exist so i cant sign in. i sent an email to the team and followed all the steps and got an email saying they cant how do i get my account back????

    • Christian Karasiewicz

      @b8efe70f10cc4d83dccc819bf4e6733f:disqus, have you gone through the other routes as well? It’s likely that Instagram has different people managing those channels.

  • Jermain miller

    I am not able to like any photo on Instagram. A few minutes ago I was trying to like a photo and after I double tapped, the like button would flash on then off within a half a second. I repeatedly tapped on the photo but it kept un-liking. So, I tried other photos, uninstalled and reinstalled the app, and even tried it on another phone and on their website but still the same issue. My question is, is anybody else having this issue or am I getting hacked or what? I really hate this and any help would be much appreciated, Thank you.

    • Christian Karasiewicz

      @jermainmiller:disqus, sounds like you’re working from a mobile device. This doesn’t sound like an issue of hacking, but more like an issue with your device and the software. Have you tried accessing Instagram from a desktop to see if you have the same issue?

      One other thing you should try is to hard reset your device. What type of device are you on? iOS?

      • JOZ AND EASY

        Yes I’ve tried the following suggestions but remain to have the same issue…

        • JOZ AND EASY

          I’m using an adroid

  • gina

    i have incorrectly entered my email address on instgram set up and need help as !!!

    • Christian Karasiewicz

      @6eea042ff74b00704dd67fc9593a896d:disqus, have you tried using any of the methods I outlined above to contact Instagram?

  • Andrew

    I’ve gotten a same problem.

    Instagram asked me to changed the password 2 days ago, but I’ve received their password reset mail till now, its been 48 hours already. I’ve tried their facebook, twitter but haven’t got any reply either, what can I do..???

  • nuke_mcapaid

    Yes they won’t let me like any pictures and I tried everything nothing works

  • Gavin Guidry


    I am on the social media team for a store in Atlanta called Wish Atlanta. We had an Instagram account @WishATL since very early on 2011. We had accrued almost 26,000 followers and then yesterday morning when I went to login, I received the attached message.

    I’m worried because our Instagram account is very important to the store’s business and marketing. Myself and my manager are the only people who have access to it and neither of us deleted the account. Additionally, we never publish any questionable content on our feed.

    Any help you could offer would be great. Thanks a lot for your time.

    • Gavin Guidry

      Here’s the log-in message

      • Christian Karasiewicz

        @gavinguidry:disqus, seems like this is a glitch going around. Which of the recommended ways to contact Instagram have you tried yet?


  • Guest7

    I recently signed out of my account and tried signing back in, It gave me a message saying that: To secure your account, we have reset your password. Please tap forgot password below and follow instructions to access your account. I don’t know why they reset my password, I know my password nor do I want them to change it. I would sign into the email I signed up with but yahoo recycled my email and since then I got a new and never updated my IG account. My account is private and I can list all my followers and following … I tried emailing them with your links above and have not gotten a response. Any help I can get would be greatly appreciated!

    • Filippa

      I have the same problem right now!! But instagram won’t let me know my email, because i have a lot of them, and i’ve tried my most used emails, and it’s not any of them. What should i do??!

      • Guest7

        Yeah. I can’t believe how incredibly hard it is to try to contact anyone at instagram to try and help you! I tried the above links and I tried writing them on facebook with no luck! I don’t know why they would reset passwords just because you log out.

        • Andrew

          same here, i can’t fucking contact them…what a customer service..

  • Diana

    Hello Christian, My daughter is 15 years old and has been using Instagram to post undesireable photos of her drug usage. Tried to get her account closed with no luck. Been trying to contact anyone to close her account short of law enforcement. Links don’t cover the problem that I have, Point me to the right direction!

  • xhel

    Last night around 9-10PM, I was using my (@****************) account for selling purposes (this is my online shop) then I clicked log out so I can use my another IG (personal account) after a few minutes, I tried logging in to my another account which is my online shop account (@****************) but this ERROR keeps on repeating. I thought it was nothing so I waited until morning to get back and go online again but it happened again. 🙁 I have 5k followers and this is the only thing that supporting my family (my online shop) so please do something about it. 🙁

    I don’t have any facebook to connect with, I tried my yahoo mail and I didn’t receive anything in my mail, I checked my SPAM folder but nothing was in it. Please help me…. Thank you so much for reading and responding in my email.

    And one more thing, and is the same right?
    I tried registering without .ph but the yahoo mail said that someone got the username already which is me. Damnn 🙁

    • Christian Karasiewicz

      @69a1fd8a49bfec6f6787151eab67bb16:disqus, and are different domains.

      Regarding getting this fixed, which of the ways mentioned have you tried so far?

  • Kitty

    There is NO WAY to contact instagram, and get problems taken care of. BLAH!!

    • Christian Karasiewicz

      @disqus_gWgVm7261v:disqus, how have you tried to contact Instagram so far? If you have gone through the contact form, I recommend also reaching out to them through their Facebook Page and also their Twitter account.

  • Jane

    They disabled my account for no reason as well I tried to contact them but I can’t get there email. Please help me I have my pictures that I don’t have saved on my phone seance I just bought a new phone.

    • Christian Karasiewicz

      @58ed3a98af9bf931f529ec53ff6c0418:disqus , which of the ways mentioned above did you use to contact Instagram?
      Also, regarding saving photos, I recommend automating this using Dropdbox ( and
      This will help you automatically save your Instagram photos in case something like this happens.


  • camosoul

    I’ve been signed up to text instagrams against my will by parties unknown. It’s really damn anoying… There is no way to contact anyone at this stupid company to shut this crap off.

    • Christian Karasiewicz

      @camosoul:disqus, not really following what type of text messages you’re receiving.

      Can you elaborate? Also, have you reached out to your data provider like AT&T to ask them if they can block this? Most can.

  • Bianca


    I had a account on Instagram (@ridingharrysdick) and I used a lot of time to get followers and had 6.1k. I got deleted two hours ago and I just really want my account back. I know I have some mature pics, but they’re censored and all that stuff. People were telling me that they loved my account and it was their favorite, and that really made me so happy. If I get my account back I promise to delete all my photos and change my username, just please let me get my account back, I’ve been crying so much.
    It would mean the world to me!

    • Christian Karasiewicz

      @d154a579cd8a3c856a439228d46790c2:disqus, you need to contact Instagram for this. The only thing I can help with is provide different ways to contact them.

  • travis

    I need help, I forgot my password and deleted the email account I used for instagram a while ago because I was getting too much spam mail. I’m now stuck in a hard spot. I put a lot of work into the photos I posted and the followers I have and I really don’t want to make another account.I was wondering if I got in touch with instagram if I could be able to send a verification video to prove my identity. But I don’t know how to contact them… could u help?

    • Christian Karasiewicz

      @0cc887d3d8c9179307ea7b8284759bd8:disqus, you can contact Instagram using the ways I mentioned above.

      From the looks of things, they will probably direct you here since you forgot your password and don’t have access to the email account.

      Might save you some time.


      • prettymolo

        my password on instagram as been reset for no reason and they send it to me. to one of my email account but a cant log in on my email account it’s completely unvariable i dont know what to do now can somebody please help me please

        • Christian Karasiewicz

          @prettymolo:disqus, have you tried the email forms listed above? If you have and have not received a response back, I recommend trying the other suggestions (Facebook and Twitter) to see if you get a response there.

          Judging from the issues I’ve seen, it seems like they are gettting a lot of requests.

          One other thing you can try is to leave a review on the app store. This way they will see that there might be a bug.

    • Juan Cool Romance

      I have the same problem. Were you able to resolve? Or am I hopeless?

  • andrea

    Instagram keeps deleting my pictures and it happens every time I post a new one, I don’t know what to do, the pictures are my pictures and they’re not anything bad or anything that violates the rules.

    • Christian Karasiewicz

      @91b32fe687265ad7f7cb0d2da0bbf311:disqus, have you tried to contact Instagram yet about this issue?

      Please use the forms mentioned above.

  • Nicole

    I just got the new iphone5s and I cannot seem to load my instagram account, my username and password are correct because it identifies my name, but nothing will load, it just shows me the “wait” circle for hours on end. I tried deleting and reinstalling the app I even went to the apple store and they said they have heard of this same problem with other customers, and to wait for a system update…. any suggestions?

    • Christian Karasiewicz

      @f4afc01a5bdc4b2a4863b91963508e9b:disqus, it sounds like an issue with the Instagram app. You’ll need to contact them using the forms listed above.

      Another thing I recommend is to go to the iTunes store and leave a review on the apps page. This way the developers can know about the issue.

  • liv

    Instagram is not letting me edit my bio. Every time I click save new changes it says a problem has occurred. Any way to fix this? I can’t edit anything

    • Christian Karasiewicz

      @db5ca76b023f0890257af3689f786fc8:disqus, is this in the mobile app? If so, I recommend leaving a review on the platform (iOS or Android) and let them know about it.

      Alternatively, you can try deleting the mobile app and re-downloading it. This can sometimes fix the issue.

  • amelia

    i have an automated spam block and i was wondering if u could delete the website from my account because it is a spam

    • Christian Karasiewicz

      @disqus_tpHe5a2FOH:disqus, not following. Where are you getting this at?

  • Saorenee

    My instagram was hacked my email was change to a .comss and I never changed it and when I try to send a reset it will not let me reset it. I have contacted instagram at least 3x. What should I do now?

    • Christian Karasiewicz

      @saorenee:disqus, have you tried all of the forms? Or are you using the same one over and over?


  • james box

    my instagram got disabled for no reason

    • Martín Vial

      same whith my instagram

  • Ashleylove

    I tried logging on to my Instagram app on my phone and it says it disable but when I log on to Instagram on my phone internet it work.. Please help it been like this for 24hours now .

  • Ashleylove

    Can someone please help me. I can’t log on to my account through my Instagram app but if I use my phone internet or someone else’s phone I am able to log on…. Helllp

  • ChibiSugarr

    Hi there! I’m having a major issues (drama queen much, haha). I can’t follow anyone!
    When I press the follow button, it goes to either requested or following, and after a second it changes back to the blue button saying follow!
    People say that I’ve been doing too much on Instagram so I waited for a steady 8 hours and this still happens. I’m currently following like 750 people so I’m not exceeding anything. This happened before but for a period of time. After following like 20 people in a row the same thing happened, though all I had to do was wait for an hour and I could follow 20 people again. But now I waited for 8 hours and I still can’t do anything!

    My account name is ChibiSugarr if you want to see if I”m doing anything wrong.
    Thank you for taking your time! 🙂

  • Lukis

    This issue is driving me nuts. I have instagram on my IPhone 4. One day our internet connection went wrong on the computers and all. So we fixed that and so today I went onto instagram. There is a camera thing that pops up as if you were going to take a picture. But it doesn’t change the screen! I can’t exit the screen and so whenever I open up Instagram I will have a camera that won’t work and I can’t exit out of to the actual instagram. When I run my fingers around it, there is a circle that’s all. HELP ME.

    • Christian Karasiewicz

      @724f44e0a29a6c6b925ac47f54844d82:disqus, have you tried deleting the app and reinstalling it to see if this will fix the problem?



  • Martin Vial

    Yesterday I create an account (user: mvialh) and afterusing it for a moment I came out locked, andbecause it violated the terms of use,still do not reachup not even my profile picture, much less obscene photosor sendingspam. Then went back to create another account (user:mvialh1) and the problem was repeated.

    I ask you please tell me which of the terms of usewere the breach, and please re-activate any account.

    Much Regards,

    • Christian Karasiewicz

      @ead4efea3f41afb2b94435b46dcedf01:disqus, not sure why Istagram deactivated your account. My suggestion is to contact them using the methods that I listed above.

  • phee

    hi I want you to help solve the problem with my instagram because I cannot like anyone in my ig I don’t know is instagram select the limited of like photo,so I want to tell you please help please! I don’t want to start a new user

  • phee

    hi I want you to help solve the problem with my instagram because I cannot like anyone in my ig I don’t know is instagram select the limited of like photo,so I want to tell you please help please! I don’t want to start a new user

    • Christian Karasiewicz

      @disqus_vq9nq7WI4z:disqus, you shouldn’t have to create a new account. I recommend using the ways I suggested above on how to contact Instagram.

  • jori

    Someone I know follows me but can’t like my pictures and also I can’t follow them back but I’m not blocked.. so I don’t understand what the problem is

    • Christian Karasiewicz

      @526bd0d97e345a270bf117f180928f27:disqus, have you tried reach out to Instagram and reported your issue?

  • Sarah Adler

    Hey – since yours seems to be the only site that offers info on how to be in touch with Instagram, Im wondering if you know whether anyone actually answers or not? My account suddenly will not allow me to “like” photos. I can post, etc. But no matter the device or how many times I re-download the app, I cannot “like” photos. All was working fine yesterday until IG asked I reset my password and now I am experiencing trouble. Any insight? I obviously really want this fixed.

    • Christian Karasiewicz

      @disqus_QTmqvfIgdz:disqus, thanks! Feel free to share this article with other Instagram users who are also having trouble.

      As far as being contacted Instagram, some people have received a response. It’s really up to Instagram. I did notice they were migrating most of their help over to Facebook, which could be causing some of the account issues that are happening right now.

  • Cyndi V

    correct forum

    Hello Christian,

    I found your site and saw your video. I tweeted Instagram but it look like they havent used their twitter for over a year. I sent them a message on FB on their Instagram Page. I had my account disable. I am a small business which employs 6 people and this has really affect our business. Our customer can’t find us. I am desperate and have sent a couple of messages last week through IG. I dont know why this happened for we only post pictures of clothes so I dont understand how we violated any rules. Can you give me any feedback.

    • Christian Karasiewicz

      @disqus_a58Qp146wN:disqus, have you tried contacting them @Instagram?

      As far as why an account was disabled, they would need to let you know about that. From what you have described, I don’t see any issues so it could be a fluke.

      I would try tweeting them @Instagram to see if you get a response there.

  • Nolan

    I sent a form in about my account being hacked. Its been about 5 days and I still haven’t got a response. Should I sent in another form?

    • Christian Karasiewicz

      @b6c14c5f386e29c1fc956b4253a6bef4:disqus, which way did you try to contact Instagram? If you only did a few of the ways, then yes. I would try the ones you haven’t done yet.

  • Amber

    I made an account a while ago and I have recently found it. It is not on private so I would like to delete it. The problem is that I’ve forgotten the password so I tried to reset the password and I enter my email but it won’t work. I think when I was creating my account I entered the email wrong or something. I’ve already got a main account with my main email but I was intending to use my other email with my other account. I really need that account deleted. Please help!

    • Christian Karasiewicz

      @5613b469a6900ac83b9a817e0d74471a:disqus, how long has been it since you last used that Instagram account? It is possible that they took the account back if it has been a while.

      I would try to use the forms listed above to contact Instagram about this issue.

  • ash-0219

    My instagram sent me a message saying that i should reset my password and when I tried I realized that when i originally put my email in when making my instagram i put ******.con instead of ******.com and i dont have access to that email any more.. i’ve filled out a hack form about 20 times and i still have no answer. this is so frustrating.

    • Christian Karasiewicz

      @d95852026f7bf0fd2044c71a5e43c255:disqus, have you tried the other methods that I suggested? Try the other options as well.

  • The lovely like hunter xD

    I don’t even really know what happened to my account.. I was using an app to get more likes (like hunter I know xD) and then I had to login to my Instagram via the app, but first it reset my password, so I had to make a new password. I then think I got it wrong too many times on Instagram and now I keep getting the message “to secure your account, we have reset your password. Please tap forgot password below and follow the instructions to access your account” but I’ve reset my password 8 times now to see if another password worked and none of them worked. Do you know what to do to get it back?:/

    • Christian Karasiewicz

      @dc7002c4ad51de83be5235b98c5e6052:disqus, have you used any of the forms listed above to contact Instagram?

      I would try those first. Seems like something on their end that they will need to fix.

  • Crystal

    soo instagram reset my password. i mean it wouldve been nice if they just let me know to reset my own password but the email under my account isnt correct. so what do i do ??

    • crystal


    • Christian Karasiewicz

      @6c1887d2dacfc401cce3270c1aa9bb23:disqus, I would contact Instagram using the recommendations that are listed above.

  • brandon

    im having a feedback_required issue

    • Christian Karasiewicz

      @disqus_izbJcnIPZB:disqus, can you elaborate more on your issue that you are having with contacting Instagram?

  • Anon

    Instagram has reset my password and is not emailing me the password reset link. I really do not want to lose my account. (There is no email in my junk mail either

    • Christian Karasiewicz

      @804d043ee0052c1eef2d56054c5333f8:disqus, what email service do you use? I’ve notice Gmail has been blocking some emails such as

      I would try using the suggestions listed above to contact Instagram. In my situation, getting an email from something other than “noreply” fixed the issue and delivered my new login.

      • Jonas Sandström

        I´ve got the same problem, seems like one of my Gmail accounts is blocking all mails from Instagram. I´ve checked the spam box, removed all filters and added to my contacts but still doesn’t get the password recovery mail and therefor I can’t login to our account. You got any ideas how to solve this?

        • Christian Karasiewicz

          @jonassandstrm:disqus, I would also try adding to your address book.

  • Mark

    Why do they keep sending me emails that say I need to reply to them, but when I do they just send me the same email? It’s about a hacked account. How long does it take instagram to get back to me? It’s already been a month.

    • Christian Karasiewicz

      @cbcac83534272b8f081aa97a06c73fe1:disqus, have you tried contacting Instagram through some of their other channels? You might get a better response that way.

  • graffiti_legends

    So recently my instagram has been changing my password, but this time it changed my email also. It has done that before but I would normally go to my email and click an old password reset but now there are notifications saying “expired token.”
    Instagram now says my email is a******
    How can I get my password? I am not linked to facebook and do not know how now since I can not access my instagram. My email is HAKEEMOLAJAWON@YAHOO.COM

    • Christian Karasiewicz

      @graffiti_legends:disqus, that doesn’t sound right. I would try contacting them using the methods listed above. Sounds like something they would have to fix behind-the-scenes.

      • graffiti_legends

        I’ve tried all methods on contacting instagram and still they have not replied..  What can I do?

        • Christian Karasiewicz

          Did you try using the text message option? That one seems to work.

          Note: must send to a US phone number.

  • Angellica-Louise

    I have some problem 🙁 I accidentally delete my old email and I just forget to change new email in my account (silly me) when I was logged in and it said “to secure your account. We have reset your password. Tap forget password below and follow the instruction to access your account” then I tapped ‘Forget Password’ and ‘Reset using Facebook’ but it said “No Account Found we could not find any instagram accounts linked to your Facebook account. Try searching for your username or email instead” I can’t do it because my old email was closed down :/ I need you to help me please!!! I don’t want to a new account 🙁 I emailed support instagram and they replied to me, it said “they are no longer support anymore”

    • Christian Karasiewicz

      @angellicalouise:disqus, can you post a screenshot of the message you received? Thanks.

      • Angellica-Louise

        Here that’s it :/

        • Christian Karasiewicz

          @angellicalouise:disqus, I recommend trying this from the desktop and not from a mobile device.

          • Angellica-Louise

            I was tired of doing this on the internet from my laptop. It’s still the same problem 🙁 it said “Please enter a correct usename and password. Note that both fields are case-sensitive.”

          • Angellica-Louise

            Christian, Is everything fine? I hope my account is back…

          • Christian Karasiewicz

            @angellicalouise:disqus, let me know if you were able to get your Instagram account working again.

          • Angellica-Louise

            I am unable to open this… Here

          • Angellica-Louise

            Any proofs?

          • Christian Karasiewicz

            @angellicalouise:disqus, be sure you add the support email address from Instagram that I mentioned in the comments.


          • Angellica-Louise

            I did email to support Instagram. I hope they will reply to me soon.

          • Angellica-Louise

            I did email to “no” but they didn’t reply to me for a week. I am still patient.

          • Angellica-Louise

            Please reply to me. Don’t ignore me… Iwas tired of email support but they didn’t reply to me.

          • Angellica-Louise

            Christian??? What happened to my account on instagram? No one reply to me. Please tell me as soon as possible.

          • Caroline

            Exactly the same happened to me. I’m so frustrated, haven’t had Instagram for two months now, and can’t get in touch with them.

          • Angellica-Louise

            Caroline, That’s horrible :/ I hope they will fix them or they will give it to us soon!

  • Ananda Rainy A. ✿

    My account ( hyohunnies_snsd )’s password got resetted since 1 week ago
    I had request for a new pass reset link but they havent send me yet
    Can you tell me the solution or the problem?

  • Ananda Rainy A. ✿

    and fyi my email is yahoo

  • Ananda Rainy A. ✿

    I still cannot receive any Instagram email yet :/
    Do you have LINE or Kik?

    • Christian Karasiewicz

      @anandarainya:disqus, did you add the address to your address book?

  • Micki

    I had a fanpage for a band and a band member followed and a day later IG wanted me to reset my password. But they didn’t give me a choice and logged me out of the account! Now I can’t get in because the password needs to be reset for no reason! But the email isnt functioning anymore and I think it was wrong they didn’t give me a choice to reset. Instagram really has some issues and they need to get it fixed because I am HIGHLY irritated

    • Christian Karasiewicz

      @disqus_dyuMYUrdwb:disqus, did you try getting your password via text message? Seems like that has worked (if you have a phone number in the United States).

  • Erin

    I’m pissed. I’ve been asked to enter my phone number in so they can send me a code via text, I do and the text never comes. I’ve tried contacting them using the above ways and nothing. How do I get help?!

  • Erin

    I’ve tried tweeting, reporting a bug, reporting a hack, emailing, calling 2 numbers I found (but didn’t work), Facebook and reporting through the app… Nothing.

    I was asked to enter my phone number so they could text me a code, I did that and the code never came! I’ve put my number in multiple times and nothing! I can log in and out, I can scroll through my feed and everything is updated, but I can’t post, comment or like pictures. Every time I do it asks for a code THAT THEY NEVER SEND. And no one gets back to me! Yes, I’ve tried contacting through the suggestions above and nothing. An

  • Erin

    Fixed the problem where the code wasn’t being sent to my mobile. I live in Canada and for some reason it wasn’t coming to my number. So I tried my friend in the USA a number and IT WORKED!!! You have to use a us number!!!

    • Christian Karasiewicz

      @7a7e3549f55798688e8344fcf808a5c8:disqus, glad you were able to get it working. Strange that you need to use a US number. Seems like a silly oversight on their part.

      • Erin

        I thought the same thing…

  • Erin

    Ok, so I had a scare with my Instagram and I do t want anything g to go wrong in the future. When I set my account up I used an email that I no longer have access to, how do I change my email so if there’s ever a problem I can have things sent to my current email? Is this possible? I’ve updated it in my settings on IG, but I want to make sure the old email is deleted so I don’t lose my account in the future. I’ve linked my Facebook and phone number as well. Dies anyone know? I’ve looked in the Instagram help, but can’t find an answer on this.

  • citlali pena

    It asked me to verify my account and it would give me a security code through text message. But the problem is that I don’t have text message on my tablet :/ so I can not get my security code . It won’t let me post anything or like pictures or comment on pictures.

    • Christian Karasiewicz

      What type of tablet are you using?

  • Ananda Rainy A. ✿

    What address?

    • Christian Karasiewicz

      @anandarainya:disqus, try

      Also, I’ve heard sending it to a mobile phone works (if it is a US number).

  • M

    HELP! A photo of mine just got spammed with a bunch of likes from inactive accounts. . .I need those likes removed! What should I do? Who should I contact???

    • Christian Karasiewicz

      Did you try using the methods listed above? I would start there.

      • M

        I contacted them but didn’t get a response. What should I do next?

  • jeanne

    My instagram account told me I needed to verify my account because someone changed my email and now when it sends me the security code to my cellphone it tells me the code is incorrect when I’m typing it in right.

    • Christian Karasiewicz

      Try requesting another code. Remember, they are case-sensitive.

      • jeanne

        I have, it’s only numbers. I have tried many times and still will not work.

        • jeanne

          I have even tried doing it on the computer

  • Jeanne

    I have requested more than one code, and tried them all but they do not work. They’re number codes and I type them in right?

  • Ananda Rainy A. ✿

    They havent answer yet. What should I do? It has been 3 weeks and my followers have been asking me why do i never post any pics anymore 🙁

  • Jeanne

    Why is this happening

    • Christian Karasiewicz

      Jeanne, did you try copying and pasting the code? Sometimes your device will capitalize the first letter.

  • jeanne

    please respond need help with my instagram

  • kali

    I recently changed my instagram user name and password when I reopened the app it said to log in so I did and it was working fine. just a couple minutes later it logged out by its self so I log in once more and it kept saying invalid username or password. I spent 4 hours trying to contact instagram and my windows address but nothing has worked. I cannot login my instagram for some reason I need to be connected with instagram with an email or something because this issue is random and how did it happen. I also don’t have a facebook so its difficult for me to get the password rest email.

    • Christian Karasiewicz

      Kali, did you have your phone number linked to your account? I’ve heard that works for US-based phone numbers.


      • robert

        I my instagram account just got banned for nothing and is says i have to regester again and it wont let instagram keeps telling me to use facebook i dont have a facebook and every time i create an account with my ipod it does the same thing can u please tell me what to do i didnt violate anything and it says i did plz hel anyone my email is

        • Christian Karasiewicz

          How are you trying to create the Instagram account? Through the browser or through the app?

          • Robert

            Through the app on my wp8

  • shivam

    Plzzzzplzzz can someone help me out actuallly my aamccount was hacked by someone but after that I recovered it by using facebook method after that I changed my password and also the email but after doing that my account is havingg popup problem then it is asking fo verifying the account then main problem is when they asked for my mobile number for they ll send me a code or password after that when I pasted that code to verify it is showing to clear the field and also showing that the password is incorrect and telling to paste the code from the message they sented me and ill pasted it again but its showing verifying my account so first tell me what’s the problem here and how to solve this problem plzzzzz help me someonee! !!

    • Christian Karasiewicz

      Was the phone number you send your code to a US number? Seems there are issues with using a phone number outside of the US.

      Also, be sure if your device capitalizes the first letter automatically, you correct that in the code you are pasting in.

      • Maya

        How an you reset using your phone number? Mine is a US number and I’m wondering how to get a text to reset it

  • Mattie

    Hello, I changed my password yesterday and it automatically made me log back in, so when I went to go log back in it said my Password was wrong. In which it wasn’t, I had written it down. Is there any way I can get help to literally accese my account without using email or Facebook.

    • Christian Karasiewicz

      @disqus_qUEmg4lygU:disqus, you can also request a password reset via text message.

  • Matt

    When I use Instagram for multiple accounts, it gives updates like, “John Doe is using Instagram as Jane Doe”

    How do I stop this from happening?

    • Christian Karasiewicz

      Can you post a screenshot of this? Thanks.

      • Matt

        Whenever I switch between accounts:

  • Angela

    I cannot post videos, captions, comments, like posts, or follow anyone. I have that problem on my iPhone and my iPad. I don’t think my account is disable, I didn’t get anything telling me it is. If it is, I wouldn’t understand why, I follow rules and I don’t abuse my account..just a regular mom. I can post pictures.. Last I checked, but can’t caption it.

    I have contacted instagram through the support page in the app, and have yet to receive any response or help. I have done sone googling and I’m not the only one with this issue after the update on the 19th. It’s absolutely frustrating.

  • Mattie

    I’m very thankful you answered me but I’m not getting anything thing from my text

    • Christian Karasiewicz

      @disqus_qUEmg4lygU:disqus, what type of number are you sending the text to? Is it a US number?

      Outside of using text messages, the only other ways to retrieve your Instagram login are Facebook and email.

  • Bethybethj

    Mine says to secure my account they will send me a text message with a security code. I have entered my number multiple times making sure it is correct but it’s been almost 12 hours and I haven’t gotten 1 text message. How can I fix this?!

    • Christian Karasiewicz

      What country is your phone number from? I’ve been hearing you can only retrieve your Instagram password via text message for US phone numbers only.

      • Maya

        How do you reset your password using your phone number because it’s not showing me that option

        • Christian Karasiewicz

          Maya, you would need to have added your phone number to your Instagram account.

  • Ashleigh

    Hi my name is Ashleigh and I am having trouble getting in my instagram! it keeps telling me invalid username and password. I want to reset my password but its not letting me and I dont receive the emails? help please

    • Ashleigh

      I try to login in other devices but it still doesnt work and it saying Note that both are case-sensitive

      • Christian Karasiewicz

        Are you copying and pasting the code or typing it in? Also, be sure you don’t accidentally add in extra spaces or have your phone capitalize the first letter if it needs to be lowercase.

  • Sabastian Onell Davoro

    This is really getting me angry..i cant even access my page anymore..i tried to reset my oassword and i dont even get the reset email, this is really disgusting. I try to reset with my phone number and the message i get doesnt evrn allow me to click on the linnk as they claim i should click on to reset my password…im really annoyed

    • Christian Karasiewicz

      @sabastianonelldavoro:disqus try adding to your list of approved addresses.

  • epbroomer

    Hi there. My names emily. One day I was using my instagram and it was working perfectly but then after a few days of not going on ( due to no WiFi) I went to log in and it says the account name is wrong. So, there for I use my email and it logs me in but not to my recent account, but to when I first got instagram. I do not have an idea why its doing this. I do not post inappropriate thongs. Please message back if you know anything.
    Oh and btw my recent account name is emmmpatriciaa

  • soccermom

    I have been an instagram user for about 6 months. Last week my account was disabled and I have no idea why. I have only posted original photos and nothing that violated policy. I haven’t been able to find a way to contact someone to see why it has been disabled. The instagram help center is not really Helping

    • Christian Karasiewicz

      How have you tried to contact them so far? They are doing migrations to integrate with Facebook. I suspect that something has broken.

      I recommend using the methods listed above to contact Instagram to get things fixed.

  • ROB

    My instagrM won’t let me like,comment and follow.When I post something the caption go with it.PLEASE HELP

    • Christian Karasiewicz

      Rob, did you try contacting them at the places mentioned above?

  • ROB

    Dosent go with it

  • Karli D

    I accidentally deleted my email address while trying to reset my password how do I fix it I can’t log in to my Instagram

    • Christian Karasiewicz

      @karlid:disqus you need to contact Instagram using the methods mentioned above.

  • Karli D

    How can I retrieve my Instagram password using the phone number I have on file with them?

    • Christian Karasiewicz

      @karlid:disqus you should be able to use the forgot password link on the login screen and request your password be sent ti your mobile device.

  • nic

    hey guys need some help , my account is not letting me comment or like any photos what can I do

    • Christian Karasiewicz


      Did you try contacting Instagram through the other methods mentioned above? I be sure to try them all, as they have been spotty on where they reply to people at.


  • Brody

    the email that instagram sends me to change my password isn’t showing up in my inbox or spam

  • Angellica-Louise

    Hey Christian!
    I was waiting for Instagram support email. I’ve send to Instagram support but no one reply to me for long time… What did I do something wrong? 🙁

    • Angellica-Louise

      Christian??? I want you to help me please

  • Sage

    Trying to get help with an account. I am the primary account manager for UNLV Baseball but there are two imposter accounts. I have had this problem with both facebook and twitter as well and had much more success in getting the accounts closed and given access. But in both of those cases I interacted with a person. Any suggestions on how to proceed?

  • Xassnoo

    I misspelled my email and now I can reset my password
    @xassnoo I had 7K followers most of them from my school and now I can get my account back

  • Xassnoo

    I can’t log in now all because I misspelled a password please help

  • mod

    this totally sucks! I signed up for instagram yesterday and It wont allow me to do anything because apparently I have to send them a security code. I typed in my number even using my country code and it didn’t send me a thing. I tried a different number but still same thing. all I want to do is just to delete my account but it wont let me. the help center didn’t even do a thing for me

  • Zahra

    Hi my instagram is not refreshing the feeds or my profile,even thought my network and wifi are hundred percent! Please help!

  • mimi

    it wont allow me to like/comment on pictures, it gived me an error saying ” pleass enter the text below to verify your account to continue using instagram” yet it doesnt show a text?

    • Christian Karasiewicz

      What type of device are you using and which app?

  • guest

    please i need help 🙁 am not receiving the reset password email !! and my instagram is not linked to my facebook account !! please help i want my account back @ckarasiewicz:disqus

    • Christian Karasiewicz

      Hi. In this situation, I would try contacting Instagram using the links mentioned above.

  • kezren89

    Hi, i can login the Instagram app fine, it’s just when i try to login by the mobile site, saying type the correct username or password, make sure it’s case sensitive, or something like that, what can I do ?

    • Christian Karasiewicz

      @kezren89:disqus make sure when you type on mobile that your device isn’t automatically capitalizing the first letter. This tends to happen.

      • kezren89

        No its not, i can’t even login to connect to other apps

  • Riley

    Omg I am so angry with Instagram! I’ve always seen stuff on vine about it, and decided to give it a shot. Wtf. I only posted three photos and all of a sudden my account is disabled?! I’ve scanned through all of the terms and conditions plenty of times and NONE of my photos should have violated the policies! Ugh. So done with this stupid app.

  • edwardgibbon

    I personally preferred to not share my phone number (even though Instagram gave me their word that they wouldn’t share with anyone else). Today I started having problems posting comments or anything and after displaying a little failed message, I was then referred to a screen which asked me to plug in my cell phone number (which I did) and once I hit submit, it says the numer is invalid.

    I have checked it, double checked it, and even called myself just to be sure and it worked, but when I typed my number in, instagram says it’s invalid.

    I’m this close to finding an alternate network similar to Instagram if I don’t get any help soon.

    The video presentation is bogus as my problem isn’t listed at all on their website.

    As a side note, I live in central asia and their numbers here have to have a 7 or 8 in the front of them along with a unique three digit code.

    • Christian Karasiewicz

      Edward, have you tried reaching out to them through their other channels? Sounds like a coding issue on their end. Did you happen to connect Instagram and Facebook? You can also recover your login that way as well.

    • vivi

      it happened to me too. I tried using the +xxx-xx-xxx-xxxx number format too, and it didn’t work. i tried a different number with the same format, and it still won’t send me the security code.

      there’s nothing wrong with both my internet connection and my phone number.

  • Rol

    hi! instagram reset my password..i recieved the password reset link thru my mobile but i cant click it,tried to copy paste but google says itdoesnt match my query..its so frustrating…what will i do? pls help me…i did not link my email nor my facebook account on my profile,only my mobile number!

    • Christian Karasiewicz

      Try typing it out – make sure you eliminate any extra spaces or auto-capitalization.

    • Jovanna

      Yea same exact thing happened to me and i dont know what to do anymore. i dont wanna do another account so i need help ASAP

  • steve

    hey guys i really hope you recieve this ! i think i am being attacked by someone as between facebook and instagram over the last 3 weeks the following has happened
    1) my page cleaneatingdietplan- 950k fans got banned
    2) started insta- loseweighthere- got banned for self harm
    3) started this page straight away and got banned in 2 days for self harm- weightlosssystem

    guys i have always been a great client of facebook and spent alot of money on fb 1.5 to 2 mill over last 2 yrs
    please help

  • Pingback: 150 Ways to Contact Facebook (plus Twitter, LinkedIn, Pinterest, Google, YouTube and Instagram) | Blogging Bistro()

  • GodTierSollux

    Hello, I got an account removed from Instagram due to inactivity so that the account’s name would be available for use but when I tried using it it said an account with this username already exists. What do I do?

    • Christian Karasiewicz

      @godtiersollux:disqus just because Instagram takes down an account, this does not mean the username becomes available to use. In order for you to use this again, Instagram would have to make it available to you. I would try contacting them. Typically, most networks though don’t release usernames.

  • Adele

    I posted a picture yesterday but the number of likes showing does not match the notifications. How can I get this updated? Not sure how to report as I don’t have a twitter account. Thanks

    • Christian Karasiewicz

      This is typical with social media. Sometimes it can take a few days for this to update. I would give it some time and then if it doesn’t update, report the issue.


  • Mimi

    I have no idea what email I used for my instagram and now I can’t reset the password

    • redneckbelle16

      same here ive tried all of them i could think of and its pissing me off!

      • Christian Karasiewicz

        @redneckbelle16:disqus have you tried using the methods described above? If you aren’t receiving your reset password when you contact Instagram, this needs to get fixed. It’s typically an easy fix so I would try and contact them using the methods described. Even consider submitting a support ticket on their site.

    • Christian Karasiewicz

      Mimi, you will need to contact Instagram for that. I’ve run into this issue before with other companies. The issue is likely how they are sending the email out. They need to change the address they are sending it from.

  • Mimi

    This is the problem

  • Alisha L.

    Hi, I just tried to like and comment on a couple of pictures on instagram and it wouldn’t let me. They are asking me to verify my account by giving my phone number so they can send me a text with the code I need to verify it. The problem is I don’t have texting on my phone. I also use Instagram on my tablet (kindle fire HD), not my phone. Do you know if there is any other way I can verify my account? I don’t have a facebook or Twitter account so I can’t contact them those ways. Do you know if they have an email I can contact them at? I’m so upset right now. I don’t want to lose my account. They should have another way to verify without texting as not everyone pays for texting on their phones. Any help is appreciated.

    • Christian Karasiewicz

      Hi. Not that I know of. Typically, the charge for a single text works out to a few cents. I agree though, they definitely should have some other options besides just a text message. Voice call-in instead?

  • inTOWN_NL

    Well, hope my story isn’t confusing:

    I tried accessing an old account: One I haven’t used for a while.

    Can’t login, so I tried resetting the password.

    When I try resetting the password using my email address, it says that it doesn’t recognise the address. But when I type my username, it says “Thanks! Please check (a****c@******.nl) for for a link to reset your password.”

    That a****c@******.nl looks like my emailadress, but I am not receiving the reset mail. I checked my spam, I checked my server (I have my own server), nothing is blocking instagram, I also have a catchall so I am guessing instagram is just not sending the email.
    When I try to setup a new account with the same username and emailaddress, it says the username is already taken (which is my own) but it says nothing about the emailaddress.
    So something is wrong with the emailadress, but a misspelling after the @ doesn’t seem to be the case, since the *** add up exactly.

    So what can I do? Contacting Instagram about it seems impossible. My account is still out there, so I rather would like to have it removed or get access to it again.

    • Christian Karasiewicz

      @inTOWN_NL:disqus the issue with the email address is the account Instagram is sending it from. The only way to get it fixed is to get them to help you out. I suspect they have it set as a donotreply type email and so it is getting blocked.

      You will need to use the method listed above to contact Instagram and have them send.


      • Nika

        I have just the same problem to my instagram account what can I do?

    • Brian Facciollio

      Did You ever get this fixed?

      • Christian Karasiewicz

        I had this happen recently. It took a few tries, but the email did appear. You may need to look in different folders in your email account, depending on how you have them filtered. There was also a time limit. Otherwise, you had to request it again.

  • Re

    I want to use a username that is taken by a disabled account. How do I get in touch with instagram about this?

    • Christian Karasiewicz

      Like Facebook, Instagram does not typically release usernames so you would need to select another one.

  • annbiersack216

    ive entered the wrong email and i reset my password!! .Im so angry because of stupid Instagram policy… i can’t receive the email because of the wrong one!

    • Christian Karasiewicz

      @annbiersack216:disqus try using the ways I mentioned above to contact them.

  • Ash

    Everytime I try to upload a picture, instagram says ‘an unknown error in network’ and my networks alright. I tried in 3G as well as wifi. And this problem had never occured before. I tried every possible thing. I switched off my phone, installed the app again still not working. Any idea what’s happening?

    • Christian Karasiewicz

      Have you tried reaching out to Instagram about this issue? Also, when restarting your phone, what type of device are you using?

  • Someone has created a fake account of me on instagram and because I didnt let the person follow me it has started getting pictures off my facebook which is also private so its obviously someone i have on facebook.This is serious because now the person hasnt just uploaded pictures of me the person has put up pictures of my girlfriend and family also insulting me by enlarging my nose as well as my brothers and has edited pictures of my girlfriend the account goes by the name ‘boybetternose’. This person also comments on my friends pictures agitating them. Ive been trying to look how to track it and also report the account as well as others but the report button seems useless. Help would be very much appreciated thanks

    • Christian Karasiewicz

      Did you try contacting Instagram using the methods I listed above? Also, did you try reporting the accounts that were doing this? I would start there.

  • jonno

    Iv been trying to create an instagram for my business and it is telling me, ERROR accound disbled,violated terms… .Created numerous emails and used up alot of usernames for my business(going to waste as i cant use them anymore) which keeps telling me this error right after i sign up..This is such a headache and frustrating i feel like pulling out my hair! I just simply want to create an instagram account for my business.
    I have also tried different email address and it keeps comming up with the same error….its a shame that i had to WASTE all these usernames…if i keep on going there wont be any usernames left for instagramers to use!

    • Christian Karasiewicz

      @disqus_cww7pLWgXg:disqus, did you do anything to trigger this beforehand – such as getting another account suspended? Instagram doesn’t just stop you from creating an account.

      • jonno

        I created an account and it was linked to my personal one which i didnt want it to…without knowing that it was linked to the fb that was logged in.

        So now everytime i try create an account it keeps on showing that error…is there a way to resolve this. I tried contacting instagram but i cant seem to find the right area of contact. Cheer for the help!

        • jonno

          Can’t create a new instagram even with a new email address. Unsure what the problem is..maybe you know or can point me to the right direction. Thanks

          • Christian Karasiewicz

            Did you try contacting them? Can you also try from another computer – not on your network?

          • jonno

            i tried contacting them…just unsure if it was the right place to contact them…i havent tried that i will try that. I never thought of that. Thankyou

          • Christian Karasiewicz

            You’re welcome @disqus_cww7pLWgXg:disqus. Happy to help!

  • Racky

    I forgot my instagram password. And then i use email verification and i dont get that thing. I repeat that and never got that verification email
    what should i do now ?

    • Christian Karasiewicz

      I would contact Instagram. This is something they will need to fix on their end so that the email verification gets delivered to you.

      • cassandra ikegbune

        Hi Christian, I’m having the same exact problem now. I’ve tried the recovery using both my phone number and email address but I’m not receiving the reset link on either of them. It is so ridiculous and frustrating. I’ve tried contacting them via social media but no replies yet.
        Pleaseeeeeeeeeeeeeee help me please what can I do

  • K.C

    I deleted my instagram app. Then I downloaded it again. When i logged in and tried to like pictures. I sent me to a page telling em to submit my number for a text with security code to verify. I put my number more than 10 times. Each time I click submit, it leads to me a page saying “Sorry, an error occurred while processing this request. I keep getting codes put i have no page to put them into. Please help?

    • Christian Karasiewicz

      Can you try submitting the page again? Seems like there may be a bug when you try to load the page. If this continues to be an issue, please use the ways mentioned above to contact Instagram for help with this.

  • Larissa

    My Instagram is asking me to verify my account. When I put in my number it says sorry service unavailable. Any help?

    • Christian Karasiewicz

      Can you try going through the process again? They may have been doing work on the server or had a glitch.

      If the issue still persists, please use the methods listed above to contact Instagram.


  • Ryan

    Trying to make a new account, Ive tried so many user names it told me I was out of tries. So I started messing with it later on, and tried califoleyia08013736359w8374ujf, it still says username already taken. Any random letter number i enter it says username taken.

    • Christian Karasiewicz


      Can you try a different browser? There shouldn’t be any issues unless you were flagged by Instagram. If you are still having issues, please contact them using the methods I listed above.


  • Nessie

    So when I first created my Instagram I never got one email. I switched phones and need to redownload IG but when I try to reset my password I once again never get e-mails. This is irritating.

  • nini

    My account got disabled for the above reason violation. Didn’t do anything either. I forgot my password but I reset and was able to login on my aunt phone with no problem. Did reset on my aunt phone too.

    Why is that I can’t login on mine?
    But if I’m in violation I shouldn’t be able to login on hers.

  • K. Marvel

    Somebody hacked my account. They changed my username, email, and password making it impossible for me to get my account back. I tried contacting instagram several times and still no response back. I’m so upset because it’s so easy for someone to hack you. I’m hoping to get my account back or deleted at least. I do not want this hacker with my account. He is going through all of my stuff and I’m pretty angry about it. Can someone help me. Does anybody know anyone who works at instagram? I’m trying to take legal action against the hacker to teach him a lesson and hopefully get him banned off instagram forever.

  • Mi-hara sara

    I have a photo that shows blank on my instagram and for some reason it will not allow me to delete it. I have tried clicked the button on my droid to delete but it will not even do anything on the photo page so that I can access deletion of it. Strange!…Help!

    • Christian Karasiewicz

      The form only works in the United States. You will need to have someone help you with this.

      If you need my help, can you please book a Facebook One-on-One Coaching session with me?

    • Christian Karasiewicz

      Very strange @miharasara:disqus. Did you try logging out of the app and then logging back in? One other thing, if this persists, I recommend contacting Instagram using the methods listed above. There may be something stuck that they have to fix.

  • Aleisha

    I need help desperately! Instagram is asking me for a phone number and when I put it in I do not recieve a security code. I am DEEPLY UPSET I have put a lot into my account, and I don’t want to start again ):

    • Christian Karasiewicz

      I would try contacting Instagram about this one. Seems like there is something going on with the email address Instagram is sending from.

      I ran into a similar situation with another company and they had to forward from a different address to get it to me. Try contacting them and see what they come back with.

  • Abear1014

    I am very frustrated! My acct has not been working for about a week! Everytime I log in anither page pops up and says an error occurred whole processing this request!! If I can not access my old one I at least want it to be deleted! Any one in the same boat!?!

  • Graemethegray

    Instagram asked for my phone number, I was busy so I entered a random one to get rid of the message. Now ever 30 seconds you ask me to enter the code from the text message, however because its no my number I can’t. I also can’t stop the message asking for it every 30 seconds so how can I resolve this issue?

    • Christian Karasiewicz

      That definitely shouldn’t be happening. I know they remind you periodically, but every 30 seconds seems excessive. Have you tried reaching out to Instagram using the methods listed above?

      Also, have you tried logging into your account and removing it or at least trying to change the phone number?

  • Clance

    Is there any possible way to see every picture you have ever liked on Instagram from the veryt start of your account?


    • Christian Karasiewicz

      Good question. Not that I am aware of.

  • M0nica

    I tried to change my number on Instagram because I got a new phone but it told me to enter a code sent to my old phone that I no longer have. I can’t like, post, comment or change anything on my Instagram without a code. I’ve tried everything and it’s been a week still no reply from instagram

    • Christian Karasiewicz

      Did you try contacting Instagram? I believe the issue is with the email address they are sending the code from. They’re going to need to help fix this one.

  • luc

    I have submitted the request over 100+ times, and instagram has supposedly sent me the ‘reset password link’ to my email. For whatever reason, I am not getting the email. I have already looked into my spam folder and contacted my email service provider and asked them to “whitelist” all emails from the domain @Instagram. I have done this, however there is still no result. I have confirmed with my server, that there have been no email attempts from the domain @instagram. I really don’t know what to do at this point. I have tried everything and there seems to be no resolution.

    Please help!!!

    • Christian Karasiewicz

      There is known issue with how they deliver this via email. The best thing to do is to contact Instagram using the above methods. They need to send the email from a different address. The one they use is getting blocked because of the email address they used.

      • Leilanita

        I am having the same exact problem except that it is the phone verification that is my problem. I never get the text with the security code in it.

        • Shaina Helm

          That’s my problem I am having right now. I have to put in a security code but i dont get the code. it’s not accepting my phone number. I even tried someone else’s number and it didn’t work either. So I can’t do anything on my account now. Not to mention this is the second account that this has happened with. I have tried many different ways to contact instagram but i have not gotten any response from them.

          • kim

            I having this issue also.

          • kim

            I am having this problem too. Won’t let me do anything.


      Hi Luc,

      Just wondering if you ever resolved this. Exactly the same thing is happening to me. I have written to then 100+ times, contacted them via Twitter. Not once had even the slightest of replies. At a loss of what to do now.



    • Tam

      I have tried 100 times with one tel no but had no reply. When someone said here to put different tel no, i did that and it WORKED 🙂 They sent me code and i verified it 🙂 Thank you!!!!

  • basyeerah

    how long would it takes for me to get my hacked account back,since i’ve already submitted the form and get their reply through my other email account.In reply of the email the instagram team ask me a few couple question and now what’s next?

    • Christian Karasiewicz

      @basyeerah:disqus, I’m not sure. It would depend on how quickly Instagram responded.

  • robert

    My instagram won’t let me follow anyone very annoying help the button turns green and then turns blue again

    • Christian Karasiewicz

      @disqus_4nL8GO1lTk:disqus, have you tried deleting the app and reinstalling it? This won’t delete anything. It will give you a fresh version of the Instagram app. It sounds like something went bad at some point in your version of the app.

  • Bryan

    email link for changing my passsword doesnt come to any of my emails and now im locked out of my account, soooooo angry rn.

  • Janarah Fox

    hi, I reported someone who is impersonating me when will i received a reply from Instagram Team i need them to delete it bcoz this fake account once hacke dmy page then connect this instagram to my page! so he can post whatever he wants from insta to facebook. please reply. how many reports before it got deleted? only 13 photos 0 followers 0 following.. I am asking my followers to report than account immediately

    • Christian Karasiewicz

      @janarahfox:disqus, I would be sure to exhaust all channels for contacting Instagram.

      I think the best one to use are the ones on their website.

  • Shani

    So I had my original insta account but then I decided to make another account just like a fandom account but I used the same email as the original insta and I logged into my new account perfectly then I disabled that account but now I’m trying to log back in with the original account and it won’t let me. When I go to the log in page I’ll put in my username and then do forgot password and it says it sent an email to me but it hasn’t. But if I put my email instead it says it doesn’t recognize it and asks if I was sure I’m registered. So that’s my Instagram problem … Let me know if you guys know how to fix it 🙂

  • Joe

    Instagram wont let me do anything it keeps saying a have to put in my phone number and it says it texts me a security code but doesn’t. So i tried to delete it and i thought it was going to work then i came up with that AGAIN!

  • JH

    I forgot my password so had to reset. Now Instagram is telling me that I need to enter a security code for verification but I haven’t gotten any code. Help!

  • chanika

    I want to upload pictures on my instagram but keep saying loading

  • Max Pryor

    it said i have been having trouble when i have not and then it logged me out and said that it has sent me another verification code to my email but it has not been sent because i cannot find it and i keep refreshing but it still does not come through.

  • Dekado

    I keep reporting so done who is inappropriate and nothing has happened… What now? Or does it take weeks?? This person does not need an acct….

    • Christian Karasiewicz

      I would try reporting it again. It does take time.

  • Kaylena

    I put the wrong number to verify my account what do I do???

    • Christian Karasiewicz

      You would need to use some of the methods listed above to contact Instagram to try and get this reset.

  • desesperate

    i cant log on instagram cuz i dont remember my password and my email!!! HELP

    • Christian Karasiewicz

      Did you try contacting Instagram? They may be able to help you retrieve this.

  • Siffy

    I haven’t been on Instagram for 5 weeks as i was on holiday so the account reset my password automatically, i now cant log in as its not linked with Facebook and the email i used for it deactivated, now i cant delete my account but i really need to deactivated it as there are still pictures on my account that i don’t want it to be left there, is there any other way i can delete my Instagram?

    • Christian Karasiewicz

      The best thing to do is to try and contact them. Did you try reactivating the email address and then deleting your account?

  • Caitlin

    I’m wondering if you can help me. Somebody has created a fake account impersonating my son and when I try to report it via Instagram’s website, it won’t let me submit the report as it’s saying I haven’t uploaded a photo of a government ID. However, it won’t let me upload a photo. I click “Choose Files” and choose a photo, it tries to upload it then it says “No file uploaded” so I cannot proceed.

    • Christian Karasiewicz

      Hi Caitlin,

      Sorry to hear you are having trouble with Instagram. Have you tried to contact Instagram through their other channels as well?

      That’s where I would start since it’s something they have to fix.

      I would also try using a different browser. Sometimes your browser can cause issues.

  • nomeboy

    I cannot log in with Mac Firefox. The wait cursor never stops spinning, so I can’t enter name and password.

    • Christian Karasiewicz

      I recommend trying a different browser. Sometimes extensions or browser issues can cause issues with logging in.

      • nomeboy

        Yeah, it works in Safari and Chrome, but Firefox is my main browser. I was hoping someone might have experienced the same problem and had a suggestion.

      • nomeboy

        Ha! Inspired by your comment, I booted Firefox in safe mode. Then I could log in. Even better, The login survived a reboot, so I can now go to Instagram on Firefox without logging in again. Thanks!

  • Vahab Heyderli

    hello. i need help. my instagram have a problem. my profil show me 1000 friend requests but a accept show me 2-3 follwers. please help me

    • Christian Karasiewicz

      @vahabheyderli:disqus, can you share a screenshot or a link to your Instagram profile? Thanks!

  • ANNOYED !!

    Does anyone know how to remove your account from a particular computer??

    I have logged on a few times on a particular computer and now when login in it doesnt ask for my password! Meaning when someone else goes on to instagram after me it automatically gives them the option to log into my profile without asking for a password>> WTF…

  • gwynneth

    My account keeps saying it was hacked so I made abother one but they both won’t work now and I keep trying to reset my password but either the password won’t work or it won’t send me the password

  • hashtags2

    my instagram account – I use
    this platform for lots of things especially blogging and acquiring
    followers with similar interests. I normally add hashtags to photos even
    after i have posted them, and now there was this error message –

    get a pop up that says “Too many hashtags” “You can’t add that many
    hashtags to your post. We restrict certain content and actions to
    protect our community. Tell us if you think we made a mistake.” I can’t
    add any hashtags to my pictures or I get that pop up, and I never used
    more than thirty or less hashtags so why do I keep getting this message?

    How long will it last?

    I have never witnessed this before. please please please kindly help me
    with this! I need it to be fixed as there was nothing I felt I did wrong
    besides try to add hashtags on a photo I had already posted. please
    kindly assist!

  • Natalya

    I accidentally reported my friends’ picture inappropriate and now she cant follow me, how can this be resolved???

    • Christian Karasiewicz

      Did you try undoing the photo you reported?

  • joanna

    Instagram has deactivated my account saying i violated their terms (its a business account for a magazine), I tried sending in a photo ID as they requested but they said they cant restore the account because they havent received an acceptable ID that matches the information on the account. problem is I never entered a real name on this account, only a pseudonym, Im very confused and dont know how to get this account back and its imperative I do. Would you have a solution? thanks

    • Christian Karasiewicz

      That’s part of the issue. Because you didn’t set the account up using a real name, they won’t do anything to help you. You should always use your real name on your accounts. The only other thing you can try is to ensure you are emailing them from the email address you used on your account.

    • Trev

      Hi, Please tell me your direct method of contacting them to get a response. I’ve tried but to no avail. I had pictures and videos of family that will be lost forever if i can’t get them to reopen my account, I never posted anything nude or disrespectful

  • Justin.k

    So I know instagrams policies of deactivated accounts, but what email would you suggest to get my account back? I know its possible for them to recover an account and I don’t understand why they don’t let us recover our accounts.

  • Angry Pizza Boy

    The Instagram Support is ridiculous!
    Christian I have tried EACH and every method that you described in your post with “0” effectiveness.
    I changed my password on my Instagram account, I then went to sign back in with the message “wrong username and password”
    RIDICULOUS! I even tried to send a reset email I have been trying to do this for a week now and have not received anything from Instagram! I’ve checked my spam/junk and nothing.
    I wish there was an easy solution to this fairly simple problem and/or bug.
    You would think a common easy problem as sending a reset password email would be as difficult as trying to meet the pope!
    My recommendation Christian is give us useful information and maybe do some research yourself and see how difficult this is!

  • alessandra

    I forgot my password and I don’t know how to login now help me please

  • aye

    i am following someone but i cannot like or comment on their pic and they somehow can’t follow me either please help

  • irene

    it keeps blocking me from commenting. i have no idea what ii’ve done wrong, i havent posted anything marked inappropriate or “abusive”

    • Lourdes

      I am having the same issue.

  • geshandlyn

    Have my instagram best sorry messaging

  • ren

    Hi, I manage this page for a store and me and my partner keep posting pictures on a daily basis. Unfortunately since morning I am being asked to key in the verification/ security code, which is ‘apparently’ delivered to our default numbers. We tried changing the numbers as well, but neither of us got the security code. In the process, we tried changing the password, thinking it might be hacked, however the password changed, but we can’t post/ like/ comment on anything as the security code request page keeps popping up.

    Do let me know if anyone has faced similar issues. What could be problem?

    • Christian Karasiewicz

      I think you’re getting that pop-up because you’re both logging in and out of the account. The best thing to do is to consider a dashboard tool where you can share the account.

      For now though, you should be able to go to your browser (on the desktop). There, you should see an option to tell Instagram this is ok.

  • Melody

    My password wasn’t working so I reset it through my email and it took me to the browser to reset it and after I reset it it asked me if i wanted to log in as another user but the thing is that profile had never been logged onto my phone ever so idk how tf the phone knew the password and username and I’m really confused

    • Christian Karasiewicz

      When you reset your Instagram password, you shouldn’t have any issues logging in now. Are you stuck? What questions do you have?

  • Isobel

    my just keeps on asking for my number so they can text me a code. but I never get the text and now I can not go on instagram.

    • Christian Karasiewicz

      Hi. There is a glitch in how they deliver the code. I would try contacting Instagram through their other channels to see about getting them to help you. That’s the only way you can get the code delivered if it’s not working for you.

  • Ciel

    They said that I have to submit my phone number and they will sent me a security code to verify my account, by they never send me anything. I’m really upset I need help. Last time Instasram deletes my account because of this but it’s their fault.

    • Christian Karasiewicz

      I believe there is a problem with their security code process. A lot of times it doesn’t get sent out. The only way to get around that is to contact Instagram. I listed a few ways you can contact them above.

  • mike

    how can i log back into my instagram on my phone if it says disabled, but when i log into my computer it does let me.

    • Christian Karasiewicz

      You should be able to go to your settings menu when accessing Instagram on the desktop and make changes there. Have you tried deleting and reinstalling the Instagram mobile app? I’m wondering if something is cached.

  • SC216

    I never signed up for Instagram but I received an email to confirm my email. Someone is using my email on Instagram. Help!

  • Alameda_Umpire_Brendan

    Hello my name is brendan i have a samsung galaxy s2 boost mobile phone. I have an instagram acount. My problem is i am trying to contact someone in the instagram department about when i try to add my friends its not letting me. Im not sure what is going on is my acount on hold or timed or did i do something wrong i am not sure. im just trying to figure out what i need to do. should i delete soem follower or following people or im not sure. If i did something bad i appologize but i know i didnt so yeah im not sure what to do if u have anu input could u tell me thanks

  • Casey

    My account has been deactivated bec it says i violated the terms i didnt post anything that will violate their terms thats why i was shocked when i checked it. This happened after i updat version. Help please

  • Grace Gamer Girl

    I have a huge problem. I logged out of my account and logged back in, it said they have to reset my password for sercurity issues. So what I had to do was send an email to my other email, so I did, then it said that they don’t reconize this device that I signed into. So they had to send a code to my phone number. The problem is I don’t have that phone number anymore. This is really frustrating and upsetting. I had so many good photos 350 to be exact and 517 followers. I’m am not starting over so if you don’t fix this or reset my whole account I’m seriously going to dislike Instagram forever. My email was not this email that has problems, it’s another email.

    • Christian Karasiewicz

      @gracegamergirl:disqus, the best thing to do is to contact Instagram. I’ve listed a few ways you can do this to try and get this fixed. Good luck.

  • Ray

    Is there a way for me to receive direct messages immediately after they are sent? I am receiving them weeks after the initial sent date

    • Christian Karasiewicz

      Do you have notifications turned on on your device? If you do, you should be getting notified almost instantly.

  • Leilanita

    I need help too. Every time that I log into my instagram it asks for my phone number so that it can do a phone verification check. If I put in my phone number it does not send me the security code. What can I do?

    • Christian Karasiewicz

      Have you tried contacting Instagram using the methods I suggested? The issue you’re having is something that they will need to fix on their end so that the code can be delivered to your device.

  • Sara

    I was automatically signed out of Instagram. I have forgotten my password so i cant log back in. I requested a rest password email and i never got one. I tried this a million times. When i tried to rest my password through my email it said this user is not active but i am. I then sent a request through my username and it said email sent. But i never received one, i also checked my spam messages and it was not in there. the last time i reset my password was april 2014 for Instagram. This is very frustrating there is no phone number so i cant call Instagram either. I reported this problem two weeks ago and never got a response. Please help

  • Sara

    PLEASE HELP. I was automatically signed out of my Instagram and i forgot my password so i couldn’t sign in. I requested a password reset through my email and it said user not active even though i am. So i sent a request through username and it came up with s******* and it looked like my email. But i never received a email. Ive done this a million times i have even submitted a report through there website and facebook and none of its worked, its getting very frustrating, all i need is a email to reset my password and its been 3 weeks.

  • angie

    My daughter was recently locked out of her instagram account. She was asked to provide 2 forms of government issued picture ID’s in order to verify her account. We are not sure what to do. She ended up opening a new account and within days, was locked out again. Please help.

    • Christian Karasiewicz

      Have you tried using the links above to contact Instagram? I definitely wouldn’t open another account until the first account gets resolved.

      Did she get any other suspicious login notifications or was she trying to authenticate another site with her Instagram account?

  • Vivie

    Hi! I keep getting this message when I enter my Instagram and I haven’t had any luck no matter what phone number I’ve tried using to resolve the issue. I just sent Instagram a message via Facebook after no luck through their help page and Twitter. If you have any ideas, that would be great. Thank you!

    • MoviesZingZangZoom

      Any luck with your problem? i’m having the same issue and haven’t been able to get any answers.

      • instant help needed

        Im also having this issue…i put in my number bt i never get the text

        • MoviesZingZangZoom

          For me the issue was being logged in on multiple devices. I was logged in on my phone, tablet and laptop. I logged out of all then waited about two days. Then I signed back in on only my phone. When I got the prompt to enter my number I did and I got the text in about a minute and it’s been smooth sailing since then. Hope this helps.

    • Shanaya

      I have the exact same problem. It won’t accept any phone no and does not even send any security code

    • Shanaya

      Were you able to solve it?

    • fathimaashraf

      i cant even get this page now.and i want this page.what should i do now

  • Carrie

    Helpful article! I am running into this problem. My web developer last night was trying to put a live Instagram feed on our website. It asked him to verify the account. He put his cell phone number in and was supposed to get a text with a code but never did. In the meantime while I was on Instagram on my phone, it prompted me to verify my account. I put my cell in, got the text and entered the code in. The code was entered in 100% correctly. It wouldn’t accept it. It was like there was a bug in it. It would automatically delete the first number out of the code when I typed it in to submit it. I then went to my instagram page and it had like an error message saying I needed to verify my account through email. My email is current and up to date. I click to verify and it says “unable to connect at this time”. I’ve contacted Instagram but have lost hope that I will get my account back. I can log in, scroll etc I just can’t comment or post. This is my business page I worked so hard building my followers and don’t want to lose it. I am feeling helpless. Anyone have any advice?

    • Christian Karasiewicz

      HI Carrie,

      The only way to get this fixed is to contact Instagram. I believe it’s a bug. The logging in and out from different locations is what triggered it.

      I would try all of the suggestions I mentioned above – and be persistent.


      • Carrie

        Have you ever seen anyone actually have success getting through to them for things like this? I’m losing sleep and sick to my stomach over this. My business worked so hard to achieve our followers. Thanks for your reply.

        • Carrie

          Also how will I know when it’s fixed? Do they contact you? Or do I just keep trying to verify?

          • Christian Karasiewicz

            Hi Carrie,

            Typically, you would work with Instagram privately and they would keep you updated.

            If it’s something that affects a lot of users, sometimes they just fix it. They don’t usually notify you though when it’s fixed.

          • kim

            I’m having the sane problem. I have 2 instagram accounts one of which has been asking me to verify my account but it won’t accept a phone number. I can’t reply to any comments. I have contacted instagram by every way possible with no luck.

          • Carrie

            Thank you for your reply! I stayed logged out for a few days without trying and tried today and it worked! I was able to verify successfully receiving the text code and was able to successfully verify my email! Thanks again

          • Jessica

            But, please explain HOW to contact instagram “privately” to handle an issue like this. We both have a business account and now suffering loss because of their log-in issue. What is the exact contact you are referring too? An email or phone number or what? You can no longer DM instagram on twitter. I notice this post is 3 years old. So, I doubt anyone will read this. Ugh!

          • Christian Karasiewicz

            You have to first contact them publicly. They’ll probably ask you to fill out a form and take the issue private.

        • Jessica

          I am dealing with the same. I had uninstalled the app and reinstalled it, and then couldn’t log back in, so I tried resetting my password, went through all the steps (includes the two-step verification), but the system won’t recognize the new password and now saying my username and email don’t match. It’s my business account as well and it was a tremendous amount of time/work that went into building it. I’m so sick. 🙁 I can’t get ANY help with resetting password. Now my other account is doing the same thing. This all happened after I deleted the app and reinstalled it. Unreal!

          • Christian Karasiewicz

            Try restarting your device first. If you’re still stuck, try contacting Instagram – there are a few ways. One would be their forums @disqus_q1EQRZItFp:disqus.

  • kim

    I can’t use my account anymore. It keeps asking me for my phone number to verify my account and send a srcurity code. but won’t let me put a number in. Quite frustrating. Anyone have a solution ?

  • kim

    Instagram are asking me for my phone number to verify my account but it won’t accept my number. I tried other numbers but no use. My account is frozen. I have tried to contact instagram several times.

  • Simão Araújo

    Everytime I log in to my instagram, it asks me to put my number to verify my account…that’s okay, but when I put my number to receive the text message with the code, i dont get it…Im in this situation for almost a month…I’ve already created several accounts and put friends numbers and it happens the same…btw, im from Portugal

  • arti

    hi..i’ve been trying to login my instagram account since yeterday. The moment i login it logsout automatically. ive reported the problem but there has been no response from instagram . ive tried and done all methods to make it work but i’m unable to use it . please help asap.

  • Bambam

    My account has been disabled, I still have no idea why:( I’ve read through the terms and conditions a million times and can’t fine any reason why!!!! Now I want to create a new account with the same email, but it won’t allow me. It says that email is already in use. Please help

  • Stephani Dennis

    My Instagram account said it had been deleted yesterday and I completed the “hacked” form and still no response. I also tried Twitter. I let me marketing person go & then later that day my account was deleted. I have three years of photography there and am currently involved in organizing a fundraiser for Prayers Fir Kylie & many of the businesses in dealing with have been communicating through Instagram. Please please please help! I can’t afford to loose all of my content & followers! I’m hoping that the employee had nothing to do with the deleted account as she is a close family friend and we attend church together. Just interestin timing.
    Thanks in advance for your help!
    Stephani Dennis Photography

    • Christian Karasiewicz

      Have you tried reaching out to the person directly to see if they did anything to compromise your account? I would start there first. And continue to contact Instagram through their various channels. Be sure to try them all. It usually takes more than 24 hours to get a response.

  • illiany

    I can’t take my profile off private, I’ve tried everything I restated my phone, I’ve deleted the app and downloaded it again but nothing can anyone help with this ?

  • papacanyouhearme8

    Can someone please tell me I’m not the only one that this happened to: I’ve been blocked from commenting to pics and from adding captions to my OWN pics. I can only post my pics. I wasn’t given a real answer as to why I’ve been “blocked”… I don’t understand why I’ve been singled out. Do they just randomly do this to other people?

    • Gaius Bolling

      this is happening to me now and I actually do business through my instagram and I can’t post any captions or make comments. says im blocked until next Monday but I got no warning as to why. the first thing I noticed was that it logged me out the app and I had to get a new password and then veryify my identiy with a security code sent from my phone. I had to log in on the desk top first before my phone. still can’t reach anyone to help and have tried all methods. this is ridiculous

      • Christian Karasiewicz

        @gaiusbolling:disqus, were you using any third-party tools? Some of them don’t follow Instagram’s API guidelines, which can cause some of the features on Instagram to stop working. If you used some of the unapproved tools, I haven’t come across a way to get the features added back. They would likely require Instagram fixing something on their end. Keep trying the methods I mentioned to get your issue fixed.

  • Ernieo

    Instagram shut us down for trademark infringement. Turned out the other company infringed on us. They became judge and jury without allowing due process. And now that we have exonerated ourselves they refuse to respond.

  • Lilly_sturgis

    I keep trying to change my bio and profile picture and when I click refresh it changes back to normal again!

  • lauri

    I’m sure you heard this one a thousand times before. Instagram is asking for my phone number…. i type my phone number in andd i dont receive any ‘security code’ so what other ways can i access my account without this code or what can i do to get it. Pleaase & thank you!

  • Laurisa Webster

    I’m sure you heard this one a thousand times before. Instagram is asking for my phone number…. i type my phone number in andd i dont receive any ‘security code’ so what other ways can i access my account without this code or what can i do to get it. Pleaase & thank you!

  • Amanza

    I need help. Instagram is asking me to verify my account and they asked for my phone number and asked for security code and instagram is not sending me the code.

    • Slide_To_Unlock

      I’m having the same issue ….. It’s frustrating

  • Angela Elisse

    I really need your help. I logged out of my instagram because i realized it was running really slow. Before i logged out, my phone automatically updated the app to the latest version. My phone is also completely up to date. I can log onto my account through a computer or my phone browser, however, whenever i try to sign back into the app, it is saying i need to download the latest version of the app. If i try to reset the password through facebook, it redirects then pulls right back to the reset password page. When I request the password change through my username/password, it is saying that it is invalid. I have no idea why this is happening and have tried deleting and reinstalling the app several times, as well as restarting my phone.

    Please help me.


  • wingedheart

    When trying to establish an account with Instagram, I get an error message stating that my email address & IP has been flagged as open proxy. I understand what that is but my IP is not open source. It is my private email and my IP is provided by AT&T U-verse. The message tells me if I think this is in error, to go to Instagram support, which I did and looked and looked some more, and searched, but could find no information on this subject. Anyone have any ideas?

    • Christian Karasiewicz

      I would try contacting AT&T to see if there is something they have that is blocked on their end. Sometimes they set things up behind-the-scenes that you’re not made aware of.

  • Kate T

    my account got locked for 14 days,I contacted Instagram straight away and I had to fill in loads of information and my passport picture+details,I got locked out for not verifying my info,it said I had to contact Instagram within 14 days and I havent got an email or notification about when i get my account back…

    • Christian Karasiewicz

      I would check my junk folder. If that doesn’t work @disqus_cvCoKIqxfV:disqus, try reaching out to them again. They’re the only ones who can unlock the account if it was flagged.

  • Novem

    i can’t post any comments on other users profiles it says that it’s abusive and it’s blocked . when i want to report this issue by my iphone it says try again and doesn’t let me send the report and by the website i can’t find anywhere to write about my issue . what should i do ? please help .

  • Manny

    I can’t comment,post or view DMs,the only way I can do that is if I verify my phone number BUT every time I try receiving the verification code,it says please enter a valid phone number.

    • Christian Karasiewicz

      @disqus_VRvEll4lb9:disqus, there was an issue where retrieving using your phone number didn’t actually send the code. I would try contacting Instagram using the suggestions mentioned above. Let me know how it goes.

  • Angel Rose

    How will I know that my Instagram which is inactive for two years is already removed by Instagram team? Because I made a new one. Could you please help me for me to stop bothering?

  • Aiyla

    Hi please help!! I have never had an instagram account before. I tried to create one and it says there is already someone using this email address. When I searched that person’s instagram username it said it does not exist. When I tried to click the ‘let us know’ button under ‘If you didn’t create an Instagram account using this email address’ on the email, it just takes me to a page which says ‘link invalid’. I have tried to contact the instagram help center but have heard nothing. Kindly help if you can 🙂

  • Jahn Lozada

    i updated my instagram and it deleted all my pictures with my girlfriend

    • Christian Karasiewicz

      @jahn_lo:disqus, that shouldn’t happen. Did you try contacting Instagram using the ways I mentioned? It may be a bug.

      • Jahn Lozada

        I only used the support thing and they haven’t responded

  • Nani Johnson

    I just need help logging in? I can log in perfectly fine on the app but I want to delete my account and start another so I went to the mobile one on the website and it’s won’t let me log in? It’s really frustrating because I’ve reset my password 40killion times and I can still lignin on the app but not on the website!!! So annoying, it says “your username or password is incorrect”! No it’s not…?

  • Sumana Vatula

    Instagram deleted a post of mine due to Infringement reasons, which is fine, but every time I try to click okay and accept so that I can continue to use my account it says “oops, an error occurred” and doesn’t allow me to use my account. I just want to use my account!

    • Christian Karasiewicz

      @sumanavatula:disqus, that’s probably why you’re now getting errors. The same thing can happen on Facebook as well. You’ll want to reach out to Instagram using the methods mentioned above and ask them to look into your account. It probably has a flag set for a field that prevents you from performing certain actions. Lastly, are you able to login from the desktop?

      • Sumana Vatula

        So they’ve already deleted the content they wanted to delete, all I should have to do is accept and move on using Instagram but this is a bug or a technical error they need to fix. I’ve tried Twitter reporting the problem and FB message but borhing has yielded a response yet I’m quite annoyed as the content that was deleted wasn’t affecting any copyright issues as it was a collaboration video I did with a makeup artist and the video only boosted my small business.

        • Sumana Vatula

          Oh and I’ve tried from my desktop and a friends phone and an iPad and the same error occurs

        • Nonya

          My acct was hacked on 6/4 and was deleted by the hacker 2 days later. Today, my new acct was hacked and my email as well. I’ve contacted instagram about both accounts about 100 times. They have not gotten back to me at all. I’m at a lost.

  • Georgie McCarthy

    I am receiving a “blocked link” message when I try to like, comment, edit my profile etc. It is my personal blog link and contains nothing bad. It’s a style blog. I tried to delete the link from my bio and it wouldn’t let me do that either. I’ve tried deleting and redownloading the app, logging out and in, and updating my iPhone. Nothing is working. Help me please!

  • bleh

    I sent them my email, and i know its correct, but they say its wrong. Its very aggravating

  • Fabio

    Somebody hacked my account. They changed my username, email, and
    password making it impossible for me to get my account back. I tried
    contacting instagram several times and still no response back. I’m so
    upset because it’s so easy for someone to hack you. I’m hoping to get my
    account back or deleted at least. I do not want this hacker with my
    account. He is going through all of my stuff and I’m pretty angry about
    it. Can someone help me. Does anybody know anyone who works at
    instagram? I’m trying to take legal action against the hacker to teach
    him a lesson and hopefully get him banned off instagram forever.

  • rampal KARWASRA

    sir, im Ram. i have a problem with my insta message. i cannot connect my facebook account with instamessage. when i try to connect then i found a message that “this facebook account is already used with another instamessage account. please try with another account”
    but i want to connect my account with same facebook account.
    please help me sir
    my email id is –

    • Christian Karasiewicz

      Are you on mobile? If so, logout of Facebook and Instagram and restart your device. Then try connecting Instagram again – do this first. If that doesn’t fix the issue, logout, delete the Instagram app, restart, and reinstall it and try logging in to connect everything.

  • emily robertson

    My recent picture is missing from my profile when I view it, but is still showing up in the location tag, from my sisters phones, etc., but I cannot see it. my post count is also higher by about 15 posts than it should be. It was just a picture of me so I’m not sure why it would be removed, especially just so I cannot see it. I have tried reporting a problem, Twitter, googling it, etc but nothing has helped

    • Christian Karasiewicz

      Try logging out and back in to your account to see if it syncs back up. As far as post count, I wouldn’t be concerned with that. The numbers aren’t always entirely accurate to the second.

  • Noemi Panda

    So I started a personal account on insta a couple of days ago. Yesterday I logged in to see that my profile had changed. I can see only 3 pictures on my profile (although I posted 7). It also says that I have 25 posts when I actually have 7, 48 followers when I have 56 and 22 following when I have 26… My followers told me that they can see everything on my profile including the right numbers. Only I see the problem.. I notified Insta, but I am afraid they might not fix the problem… Any thought on this?

    • Christian Karasiewicz

      How soon was the content posted? I’m wondering if there is a lag in it getting updated? You also might try logging out of the account and back in and try viewing it from the desktop as well to see if everything appears correctly there.

  • Bob Ripley

    I’m trying to add a “new account”. When i go from my profile to “Add Account” I type in a username and password i get “Incorrect Username The username you entered doesn’t appear to belong to an account. Please check your username and try again. What am I doing wrong?

    • Christian Karasiewicz

      What username are you trying to use @bobripley:disqus? The account exists, right? Also, can you login to that account separately?

      • Bob Ripley

        Sorry. I figured out what I was doing wrong. Thanks for the post though. All good.

        • Christian Karasiewicz

          Glad to hear @bobripley:disqus! What were you doing wrong?

  • Ryan King

    Hello I recently tried changing my Instagram password and when I received the email verification with the security code, before I read the code I clicked the link directly below which was remove your email address from the account. So now my account isn’t registered and I can’t request a password reset and I can’t log in with my old password either! Do you have any suggestions? I’ve tried contacting them and no response! Please help! 🙁

    • Christian Karasiewicz

      The only way you could get that fixed is to contact Instagram @disqus_mRdjL8GZKB:disqus. I would try the forms and social media channels again. If you happen to have a Facebook Ads rep, maybe mention it to them to see if they have a way. Can you message me: with details and links to the accounts and I’ll do some additional outreach on my end to see if I can come up with something.

  • Destiny Fraysure

    I’ve had an account for two years & when i got to 7k ( on my bday ) i posted in the morning & then a couple hours later, i couldn’t log in. I’ve never shared my password with anyone. & i could not figure out what happened, i tried logging in more than once but didn’t succeed. so i started freaking out & decided to contact instagram. i went on the help center page and put ” i think my account has been hacked ” after i put all of the info it asked me for. i sent the email & a couple days later instagram emailed back, i got excited so when it told me to take a selfie & put my username my full name and the code they gave me i replied by that & waited. a day later instagram emailed back and said my account had been disabled for violating our terms and rights. i didn’t know how to reply because i have never violated anything. i never post nudity, or copyright stuff. if i do i know to give credit to the owner. so after a couple weeks i gave up, so i created a second account & today when i got to 1k i posted a picture & a few minutes later it logged me out & it said the same thing that it said when my old account was disabled. I’m reminding you that this is the second account that has been disabled this month. and its making me feel like i need to sue the company. its ridiculous, bc this has never happened before the update and the new stories. I want my account back as soon as possible. i have worked hard on both of them and I’m very sensitive so i hate when this happens. if you can do anything in the world to help me out with this problem. id be more than blessed.

    • Christian Karasiewicz

      What type of content were you sharing and were you using any third-party tools? I’m wondering if that’s why you ran into account issues. A lot of the tools don’t follow Instagram’s API guidelines and as a user, it potentially puts your account at risk.

      • Destiny Fraysure

        i only posted about the united states womens national soccer team!!!! i never posted anything but that. And i have no idea what third-party tools are? I’m only 15. lol
        i just want to know what i did wrong so i won’t do it again. the problem is i didn’t do anything wrong. so i need help like badly. twice in one month.

        • Christian Karasiewicz

          What tool are you using to post to Instagram? Are you using the native Instagram app or something else?

          • Destiny Fraysure

            wtf is the native instagram app. I’m so bad at social media. i didn’t know there were tools

          • Christian Karasiewicz

            The mobile app, since Instagram is primarily mobile.

  • natalie

    i am having trouble logging into my instagram account.

    • Christian Karasiewicz

      @disqus_UXvJ4NwHpA:disqus, can you elaborate more on what the issue is? Do you get a specific error message when you try to login to your Instagram account?

  • Eleni

    One day my Instagram logged me out of my account I tried to log back in but a message kept coming up saying that I needed to secure my account and that I need to reset my password I tried resetting but it didn’t work, recently I tried again and it said I should give my email and phone number so I did and everything worked out except that it was the wrong account, because I started a new account after I lost my old one Instagram logged me in the new one instead of the old one, so I checked to see if I had written the right account in and I had so now I don’t know what to do I really want my old account back!

    • Christian Karasiewicz

      Hi Eleni,

      If you have logged into an account, you should be able to logout and then back in to the correct one.

      Sometimes Instagram will ask you to verify your account. When this happens, they send you a code that you have to enter.

      I would try using some of the methods listed to contact Instagram if you’re still having issues. They are the only ones who can help fix it.

  • KM 

    On my account, I am manually not able to add locations that are not close to where I am. E.g. I want to add a New York location to a photo but I am in Rio de Janeiro – I am not able to add the location while all my other friends can do it.
    I believe this is a specific bug with my account and not my device. I have tried my account on other devices and the problem persists, contacted Instagram support via the app multiple times and there has been no feedback ever.

    • Christian Karasiewicz

      This doesn’t seem like a bug @kbrasil:disqus. Instagram is using your location from your device. Are you using a VPN or some other software to spoof it to think you’re in New York? Try adjusting your location settings on your device – maybe turn them off and restart the device and see if that will let you manually add a location.

  • Athena


    • Christian Karasiewicz

      The only way you can recover this is to contact Instagram. Have you tried using the channels that were outlined above?

  • RLT

    I wanted to make a feature suggestion. I didn’t see a button for comments or suggestions, so I clicked “Support > Instagram Help Center” and it opened a browser window to a Help page.

    I didn’t see a topic for suggestions, so I tried to type in the search box to ask a question. I only managed to swype about 3 letters of the first word, and I got a warning message that I was engaging in behavior annoying to users by using the Instagram service “too fast” and could end up being blocked.

    That was weird, but I thought maybe it was misinterpreting the mobile swype keyboard (which isn’t actually the brand Swype, it’s just the regular Google keyboard in Android Chrome, but you know how we slide through letters for words).

    So now I tried to type the first word one letter at a time to ask my question, and again after only a few letters, not even a whole word, I got a similar warning message, only this one was more ominous and said my account could be deleted if I continued blah blah blah…

    I tried a third time, trying to start my question in the search box with a different, new word: “How”, actually. I was going to ask “How do I make a suggestion?”

    The warning message that time locked up my browser and wouldn’t let me hit the back button (as I had previously to start over on the Help Center page). It required to me to click “confirm” that I understood I would have my account closed if I continued with the “annoying behavior of going too fast” using the Instagram service. Of course, I was actually only on a web page, not Instagram itself, and I was only trying to use their Help Center search box to type in a question or word or anything.

    After that, I closed the browser window. I closed Instagram. Then I reopened Instagram, so it would just be the regular home page, not the screen I’d used to ask for the Help Center.

    I guess Instagram doesn’t actually HAVE a Help Center. And after reading about Facebook accounts closed with similar weird warnings about using the service too fast, I’m not going to try to ask them a question ever again.

  • Masoma


    I have a seriouse problem with my Instagram account. Please help me.
    When I want to log in my Instagram account, It asks me to verify my account by the security code which is supposed to send to my email. But I dont receive any verification email from Instagram. Please help me to access my account. It is too important to me.
    Thank you.

    • Christian Karasiewicz

      @masoma313:disqus, you should reach out to Instagram using the methods outlined above. Also look through the different folders in your email account to make sure the message didn’t get moved somewhere else such as the junk or spam folder.

      • giovanna

        i have checked all folders and have reached out to instagram and have gotten no replies in the past month

    • giovanna

      i am having the same problem please someone help me!!!!!
      if anyone have any answer please email me at

      • Christian Karasiewicz

        Have you tried contacting Instagram using the methods mentioned?

  • Paige

    I reported someone on instagram and it out them on the blocked list, I’m not sure how to unblock them now because when I click their name it doesn’t give me an option to unblock them, how do I fix this?

  • Shehan Rathnayake

    Followers list are shuffling,they need to be sort as last follower to old followers from the top of the followers list,every time I go into followers it’s change,no t only my followers list,even I can’t view properly every followers list its not sort by time,it’s automaticly shuffling the followers every time I go in to followers list, this only happenes to my account

    • Christian Karasiewicz

      You may want to delete and reinstall the Instagram app. It sounds like something got mixed up. Try that to see if it fixes your issue @shehanrathnayake:disqus.

  • Amy

    Hi, I’m trying to log into a new account I created and experienced internet drop out during the process which seems to have broken the account. If I try to log in using the user name, says The username you entered doesn’t belong to an account. Please check your username and try again. If I try to reset password, says user not active using user name and that the email address is not registered. These seem to be contrary messages. Anything I can try?

  • Danby_boo

    i was watching a video on Instagram and I accidentally touched a button on it that said see fewer post like this… can you undo it and see more videos like that?????

  • divya udhani

    I have a problem logging into my Instagram, it says there’s been some unusual activities happening on my Instagram. How can I resolve this?

  • Andy

    I had to get a new phone number coming from Guam to the states. My main instagram account @gypsychicken works fine because I can access it through Facebook. The instagram account I created for my dogs, however, @thebooniepack, was only connected to my old phone number. Now, even though I know my password, it says “Suspicious log in attempt” and tries to send me a verification code to my old number. I can’t find anyway around this on any device. 🙁

  • Samah Khaled

    hello i have a serioius problem with my Instagram account. Please help me. when i want to login in my instagram account its says user name not fount so Please help me to access my account. It is too important to me. thank you

  • Liv

    Hi so Instagram disabled me from my account for no reason they said I had violated terms and guidlines but I know for a fact I haven’t ive don’t everything I can to contact them but they don’t respond can you help me

    • Christian Karasiewicz

      What was your channel about? Were you using any third-party tools? Some of the tools violate Instagram’s TOS and by using them, might cause you to as well. The best thing to do is contact Instagram using the ways I mentioned or check out their help center found here:

  • Jackie Gilbert

    I can’t follow my own daughter! Now I can’t even find her account anywhere! She has NOT blocked me. She loves me dearly. Lol. She’s in Korea now for 10 months so I really want to resolve this issue now.

  • TheRawPorkchop – Gaming

    I made my instagram account yesterday on the website, then i downloaded the windows 10 app, when i tried to login it says “username is not in use” then i tried my email, “username is not in use”, and I KNOW that my email is on my account, then i signed out of the web version and tried to sign in to see if it was the windows app problem, nope it still wouldn’t let me in. Then, I clicked get help signing in on the app and typed in my username, i checked my gmail and clicked the link it sent me, it said logging into account…. and then it said link invalid, I think the login server is down for instagram, but if anybody has a solution, please reply on this!

    • Christian Karasiewicz

      With Instagram, you have to be careful about which apps you use. Some can cause issues with your account (these are the ones that don’t follow Instagram’s API guidelines, etc).

      The issue is likely with the Windows 10 app – reading through the reviews, there are quite a few things that are broken with it. As far as an expired verification link, those do expire, so you may need to request a new one. I would try using your mobile browser or your desktop browser and not rely on the Windows app.

  • Eshita Jain

    My Instagram account has been deleted by mistake by instagram and I have tried to contact them through Facebook and twitter page but there is no reply yet. Its been 10 days. For how much time should I wait more and what is the assurance that they will get me back through these tweets …is there any other thing I can do to get by account back ?

    Please help!!!!!

    • Social Chefs

      Why was it deleted? What were you posting about? We’re you using any third-party Instagram tools? Those can affect your account if you use ones that aren’t approved. How about running Instagram ads, were you running those and if so, what were they about? It’s highly unlikely they just deleted the account. There is usually a reason. As far as getting it back, you can try using the report feature as well on their site.

      • Eshita Jain

        I was not posting any third-party Instagram tools nor was I running any Instagram app.
        I haven’t done anything that would be against its Terms.
        The report feature on their site is not of any help to me since none of the options mentioned there solve my problem.

        • Christian Karasiewicz

          Sometimes the reporting doesn’t exactly fit what your issue is @eshitajain:disqus. You have to pick the one that’s the best fit and submit it and hope it gets re-routed. This may be useful for you.

      • Eshita Jain

        I was not posting any third party Instagram tools nor was I running any Instagram ads.
        The report feature on Instagram support site didn’t provide me any help.
        I tried contacting them through twitter bit didn’t receive any help yet.
        I really wish to get back my account

  • juniper pranay

    If you desire to hire a hacker that can infiltrate, crack and jailbreak any account not minding the security, i think it will be smart to read this article on how and where to hire a hacker
    ( https :// hireverifiedhackers. wordpress. com/how-to-hire/)….. it is the wise thing to do

  • janni gogolak

    my wife hacked my instagram, facebok, and gmail sing in passwords. i need held to contact with someone who can set back my instagram password.i need email address or phone number please help me out this email address available to contact with me

  • Manavdeep Kaur Chatha

    Hi instagram i had reported against such a fake account which exists with my username but insted of that account …my account was disabled .now what can i do..i dont violate your terms..plz help me

    • Christian Karasiewicz

      You can try contacting Instagram. I would try their reporting feature on their site. Here’s a link to their help center.

  • I’m stuck

    Every 2 seconds a screen pops up saying ‘weve been notified that you may need help’. Then it gives me numbers for a suicide hotline. Am I being spammed spammed by a hacker or is it just Instagram? And how do I stop it!

  • bellamy tannon

    Is about that time you learn to locate professional hackers through this link https://professionalhackers4hire. blogspot. com……..stop hiring scumbag hackers who knew nothing about hacking.

  • Julia Sydorenko

    hello. Please, help!
    just two days ago i could logged in my account in Instagram, but yesterday when tried to open it on my phone,found THIS!

    after i pushed ” send securite code ” , i didn’t receive any message with code to my email,i did it again and again ,and … nothing….
    Please,help! what can i do?! that account means much to me…

    • Christian Karasiewicz

      Are you using any third-party apps? Some aren’t approved apps and so they run afoul of Instagram’s policies and can cause account issues. What you should do now is check to see if they sent you a notification via email or to your mobile device with instructions.

    • kathystevenson

      juliasydorenko important

  • Svletyana

    I no longer see the option to share to instagram, only the option to share direct. The option to share to my feed has been missing and i have not been able to share a post to Instagram in months. Why is instagram missing from my share menu now, and how do i get it back?

  • Stanley Guard

    Why are you not noticing my tell request on all the blocks on my Instagram account, what gives.