The Facebook recommendations box can be a valuable tool for your Facebook Page. What do you do when you receive Facebook recommendations that are negative or untrue?
Facebook recommendations – the good and the bad
Unfortunately, not every review your business receives on your Facebook Page is always going to be positive.
Reputation management is extremely important for every business, even when we’re talking about Facebook. When you are in this situation and have Facebook recommendations like this, what can you do to handle them?
Handling Facebook recommendations
The positive Facebook recommendation
If you receive a positive recommendation on your Facebook Page, since you cannot respond directly to that person, try seeking them out through their website, Facebook profile, or even their Twitter account, and thank them for the review. Hopefully you’ll make new friends and potentially create new opportunities for your business.
The negative (but true) Facebook recommendation
If someone has used your services and has left an unfavorable review about your business, don’t get mad because you don’t like what they had to say. Instead, you should try to make it a point to fix that aspect of your business. It could be a customer service issue or they simply received a bad product. The best thing you can do is not to delete this Facebook recommendation. Instead, work to resolve it.
This will go a long way to help your business improve and get better.
The negative (and entirely untrue) Facebook recommendation
In some cases, people will leave a recommendation on your Facebook Page that isn’t true. In fact, they may not have even used your services (ridiculous).
If you find yourself in this situation, it’s time to delete these types of Facebook recommendations from your Facebook Page.
How to delete recommendations from the Facebook recommendations box?
Continue reading How to delete Facebook recommendations
One of the most overlooked features for your Facebook Page is the Facebook recommendations box. This is a valuable tool to add to your Facebook Page because it allows you to collect feedback from fans and customers.
Adding value to your Facebook Page with the Facebook recommendations box
The Facebook recommendations box isn’t just a way to collect feedback. It can serve multiple purposes:
- Drive customers to your Facebook Page
- Collect feedback about your business, improve products, improve your posting strategy, etc
- Improve different areas of your business such as your website
Drive customers to your Facebook Page
When you add the Facebook recommendations box to your Facebook Page, you now have a single place to collect feedback from fans and customers on your Facebook Page.
Because the recommendations box is only available on your Facebook Page and not in your news feed, if someone hasn’t visited your page, this is a great opportunity to direct someone to your Facebook Page who hasn’t yet become a fan yet.
Collecting feedback with the Facebook recommendations box:
The Facebook recommendations box isn’t just a way to get people to your Facebook Page. Once you get them there, you can collect valuable feedback from them to learn what they like and don’t like about your business.
There are lots of types of feedback you can collect from the recommendations box; new product feedback, customer service issues, website improvements, etc.
Facebook recommendations for business success:
With the feedback you’ve collected, you’re now ready for business success. Just be sure you take the recommendations you receive and put them to use to improve different aspects of your business.
How to add the Facebook recommendations box to your Facebook Page
Continue reading How to add the Facebook recommendations box to your Facebook Page
For those of you who haven’t yet added Facebook to your blog or website, you’re missing out on a significant amount of website traffic, sales and opportunities to reach new fans. There are a number of ways that you can add Facebook functionality to your blog or website. This includes Facebook’s collection of social plugins along with some more basic areas that you should be promoting your online presence such as your email address. While some of these methods might require working with a web designer – if you need help on implementing them, feel free to contact me.
Check out this list of 10 ways that you can add Facebook functionality to your blog or website to help you grow your fan and customer base.
Continue reading 10 ways to add Facebook functionality to your website