Have you consider Facebook recommendations box alternatives?
While the Facebook recommendations box can be a valuable tool for businesses, it’s not perfect. It’s also not always available.
In fact, it was down for a little over a few weeks in late June. This meant that businesses who were using it on their Facebook Page had to find an alternative.
What was odd was that while it didn’t work on laptops, businesses could access the Facebook recommendations box on mobile devices and direct customers to leave a recommendation there. While this was a work-around, it meant complicating the experience for fans and customers and making it more difficult to collect feedback from them.
To me, this is an unsatisfactory solution and when a tool that businesses rely on daily to collect feedback from customers doesn’t work, it’s not something that I recommend keeping around.
Fortunately, the Facebook recommendations box did come back, but what happens when Facebook removes this feature or takes more than a few weeks to fix this valuable business tool?
As I have mentioned on numerous occasions, don’t put all of your marketing eggs in the Facebook basket and trust that they will be around forever. Just look at MySpace. Nothing lasts forever.
Based on the spottiness of Facebook, there are a number of alternatives that you can use to collect feedback from customers and fans. We’ve highlighted a few of our favorites Facebook recommendations box alternatives that you can implement to collect feedback from fans and customers.
3 Facebook Recommendations Box alternatives
Continue reading 3 Facebook Recommendations Box alternatives
The Facebook recommendations box can be a valuable tool for your Facebook Page. What do you do when you receive Facebook recommendations that are negative or untrue?
Facebook recommendations – the good and the bad
Unfortunately, not every review your business receives on your Facebook Page is always going to be positive.
Reputation management is extremely important for every business, even when we’re talking about Facebook. When you are in this situation and have Facebook recommendations like this, what can you do to handle them?
Handling Facebook recommendations
The positive Facebook recommendation
If you receive a positive recommendation on your Facebook Page, since you cannot respond directly to that person, try seeking them out through their website, Facebook profile, or even their Twitter account, and thank them for the review. Hopefully you’ll make new friends and potentially create new opportunities for your business.
The negative (but true) Facebook recommendation
If someone has used your services and has left an unfavorable review about your business, don’t get mad because you don’t like what they had to say. Instead, you should try to make it a point to fix that aspect of your business. It could be a customer service issue or they simply received a bad product. The best thing you can do is not to delete this Facebook recommendation. Instead, work to resolve it.
This will go a long way to help your business improve and get better.
The negative (and entirely untrue) Facebook recommendation
In some cases, people will leave a recommendation on your Facebook Page that isn’t true. In fact, they may not have even used your services (ridiculous).
If you find yourself in this situation, it’s time to delete these types of Facebook recommendations from your Facebook Page.
How to delete recommendations from the Facebook recommendations box?
Continue reading How to delete Facebook recommendations
One of the most overlooked features for your Facebook Page is the Facebook recommendations box. This is a valuable tool to add to your Facebook Page because it allows you to collect feedback from fans and customers.
Adding value to your Facebook Page with the Facebook recommendations box
The Facebook recommendations box isn’t just a way to collect feedback. It can serve multiple purposes:
- Drive customers to your Facebook Page
- Collect feedback about your business, improve products, improve your posting strategy, etc
- Improve different areas of your business such as your website
Drive customers to your Facebook Page
When you add the Facebook recommendations box to your Facebook Page, you now have a single place to collect feedback from fans and customers on your Facebook Page.
Because the recommendations box is only available on your Facebook Page and not in your news feed, if someone hasn’t visited your page, this is a great opportunity to direct someone to your Facebook Page who hasn’t yet become a fan yet.
Collecting feedback with the Facebook recommendations box:
The Facebook recommendations box isn’t just a way to get people to your Facebook Page. Once you get them there, you can collect valuable feedback from them to learn what they like and don’t like about your business.
There are lots of types of feedback you can collect from the recommendations box; new product feedback, customer service issues, website improvements, etc.
Facebook recommendations for business success:
With the feedback you’ve collected, you’re now ready for business success. Just be sure you take the recommendations you receive and put them to use to improve different aspects of your business.
How to add the Facebook recommendations box to your Facebook Page
Continue reading How to add the Facebook recommendations box to your Facebook Page